PC Backup Software: Hard Drive Backups

Support Topics

Subscription and Billing Questions
Installing and Upgrading
Privacy, Security and Performance
Backing up your files
Restoring your files
General Questions / Other
Troubleshooting

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You may also call us at
1-877-665-4466 for assistance:
Mon-Fri 9 a.m. - 5 p.m. EST
Sat-Sun 12 p.m. - 4 p.m. EST

International callers should dial +1 617 587 1100.

Top 5 Customer Questions

Restore files from your Carbonite backup
How do I find my serial number?
How can I transfer my subscription to a new PC?
Carbonite isn't working with Norton Internet Security
How do I reinstall Carbonite?

Tutorials

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what is backed up

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Carbonite's settings

How to restore
your files

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Restore my files
Upgrade my trial to a paid subscription
Add another computer to my account
Transfer my subscription to another PC
Reinstall Carbonite

latest version Carbonite v 3.6.1

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