A Note from David Friend,
Co-founder and CEO

Several years ago, when my daughter was a sophomore in college, she called me, sobbing. Her hard drive had crashed and she lost the term paper that she had been working on for 6 weeks! Her unsympathetic professor didn't want to hear any excuses. Just a few weeks earlier, the wife of my business partner Jeff had her laptop stolen out of her car. She ended up losing two years of baby pictures and financial records. Poof. Gone. She hadn't bothered to back any of it up.

Why can't backup be simple and affordable?

Jeff and I decided it was high time to get our families to back up their computers. Not so easy! Sure, we could spend Saturday afternoons burning a stack of CD ROMs, but who has the time? Or we could buy them external hard drives, but they'd never use them. There's no way they'd remember to plug them into their laptops often enough to keep the backup up-to-date. We felt that online backup was the way to go because it's professionally managed, secure, and always available. But existing online backup services were really complicated and very expensive. Why couldn't someone offer backup that was simple and affordable? Something without technical jargon, ongoing user involvement, and capacity limits? Couldn't a backup service just run in the background, automatically protecting changes and new files on your computer?

That idea became Carbonite.

Billions of files backed up...and counting

Since we launched Carbonite in 2005, we've backed up more than 300 billion files. Today we back up more than 350 million files every day. More importantly, we have restored nearly 20 billion files that would have been lost forever without us.

We proved that simple is better. Carbonite has been featured in the The Wall Street Journal, New York Times and other publications worldwide. Today Carbonite has customers in over 100 countries. We have more consumer and small business customers than any other online backup service. And we make sure that every one is a happy customer: in user satisfaction surveys, more than three-quarters of our customers tell us they are extremely satisfied with Carbonite.

Try us, risk free

I hope you will give Carbonite a try. Almost 70% of the people who try Carbonite purchase a subscription within the first two weeks. 78% of our Carbonite Home customers say that they would recommend Carbonite to a friend or family member.

I hope to welcome you soon to a growing community of users who sleep better at night knowing that the contents of their computers are safe. Please feel free to write to me at david.friend@carbonite.com if you have any questions.

Regards,
David Friend, CEO