• We’ve Increased Our Bandwidth and Done Away with Throttling!

    by Lynnette Nolan | Nov 08, 2013

    We know that your data is precious, and that you want it backed up to the safety of the cloud as quickly as possible. So now we’re making your secure, automatic backup even better!

    We’re excited to announce that we’ve eliminated our 200GB throttling cap and expanded our bandwidth capability!

    Sure this sounds awesome, but what does this mean for you and your backup?

    Well, we could explain how we’ve responded to our customers’ feedback by removing the 200GB throttling cap in a few paragraphs here, but in the spirit of things going faster – check out this video!

  • Ask a Carbonista: How Can I Set Myself Up for Success?

    by Lynnette Nolan | Aug 08, 2013

    We can’t believe August is already well underway! As the summer dwindles down and back-to-school preparations commence, take a few minutes before things start getting really crazy to set yourself – or your student – up for success!

    With cloud backup, valuable data is protected and accessible from anywhere! That means you can scroll through your backup via your smartphone to access the notes for your big presentation. Or, if your high schooler is begging you to race to their homeroom with the term paper that is sitting on your kitchen table, you can gently remind them that all they have to do is log in to Carbonite from the computer lab and print off another copy.

    Sound good? It is! And to make it even better, we have a bunch of great tips to help get you started with Carbonite:

    • During the initial backup process, leave your computer on overnight for a quicker backup, and make sure it’s set to never go to sleep.
    • Download the Carbonite Mobile app (it’s free!) on your iOS and Android devices so you can access your backup on the go and back up the photos and videos on your smartphone and tablet.
    • With Carbonite Home, videos are not automatically selected for backup. If you’d like to include videos in your backup, here are instructions on how to do so.
    • Our US-based customer support team is available via live chat, email or phone and they’re always ready to help!
    • If you work on the go, on multiple devices (and who doesn’t?!), download our free file syncing and sharing tool, Carbonite Currents, which acts as a recent files list across all of your devices.
    If you aren't backing up yet, take backup off your to-do list by starting a free trial.
  • Ask a Carbonista: Can I Share the Love with Dads & Grads?

    by Lynnette Nolan | May 23, 2013

    Everyone knows that the best gifts are the ones that keep on giving – and peace of mind makes everyone feel good! So, if you’re a current customer, we have a great opportunity for you to treat the Dads and Grads in your life with a subscription to the better backup plan!

    dads and grads banner

    With cloud backup, you can return the favor to Dad – who always made you feel safe and secure. Or protect your grad as they’re heading to the dorms or moving off campus and to a new city.

    Getting your loved ones set up with Carbonite is so simple, it’s done within your account! Simply:

    A 20% savings will be applied to the gift subscriptions you’re purchasing. We’ll even e-giftwrap for you!

  • Ask a Carbonista: How Can I Ensure My Tax Files are Backed Up?

    by Lynnette Nolan | Apr 04, 2013

    Whether you’re a self-employed small business owner, head of household or an individual filer, tax season can be stressful – especially if you’re waiting until the deadline. And, as if compiling and filling out forms wasn’t stressful enough, there’s the chance that something could go awry with your tax preparation software or your computer!

    taxes tweet

    So while you’re scrambling around your home office looking for your W2s, 1099s, business income statements and receipts, we’ve got your back(up). Here are some tips to take the stress out of tax season:

    • Digitize your documents – Scan copies of your financials, records and receipts. When you create a copy of physical files and upload them to your computer, you have access to the data you need even if you misplace the hard copy.
    • Organize your files – Creating folders for each tax year makes it easy for you to refer to prior returns should you need to look back.
    • Back up to the cloud – Not only are you safeguarding your financial records and the work you’ve done preparing your returns, but backing up your documents to the cloud ensures that even when April 15th is far behind you, your 2013 tax returns are still safe and only a few clicks away – which can be valuable, since the IRS requires you to hang on to tax records for up to seven years!

    During tax season, making the best of your backup means backing up all those tax documents! Start safeguarding today with a free trial of Carbonite Home or Business.

  • Ask a Carbonista: What's Backed Up?

    by Lynnette Nolan | Feb 14, 2013

    Automatic backup isn't the only thing that makes Carbonite so simple and easy. It's important to us that our customers know exactly what files and folders are included in their backup, so we've made sure it’s as clear as possible!

    If you're curious about the status of a single file or folder, you can determine at a glance which ones are backed up by looking for the green dot in the corner. Files that are pending backup display a yellow dot. If a file or folder is without a dot, it hasn't been selected for backup – but no worries, you can easily chose to add those files to your backup set.

    In addition to looking for the dots on your computer, the Carbonite Backup Drive also allows you to view all the files and folders that are selected for backup.

    Knowing what files and folders Carbonite is backing up – and it's as easy as identifying a green dot!


  • Ask a Carbonista: Can I Access My Backup When I'm Away from My Computer?

    by Lynnette Nolan | Feb 01, 2013

    You know that when it comes to backing up, we're all about simplicity and peace of mind. But were you aware that your Carbonite subscription goes beyond just protecting the files on your computer?

    If you've ever forgotten to email your notes to the team before heading off to vacation or forgot to print off an assignment before you left the dorm, you know that peace of mind means more than just having safe files – it means knowing you can access your documents no matter where you are.

    We often hear form our customers about how much they love Anytime Anywhere Access, which allows them to remotely access and restore files in their backup.

    With the Anytime Anywhere Access feature, you can browse, view and share files from any computer by logging into the Carbonite website with your account credentials. Smartphone and tablet users can do the same, simply by downloading the Carbonite Mobile app!

    In addition to viewing or sharing files, Anytime Anywhere Access also allows you to restore a backed up file or folder. (Users looking to do a complete restore can also easily use Restore Manager in the Carbonite software installed on their computer of course). And, remember restoring a file doesn’t remove it from your backup.

  • Introducing Currents Beta! A Post by our EVP of New Ventures

    by Lynnette Nolan | Jan 22, 2013

    Backing up your computer used to be cumbersome and expensive. Several years ago, when Carbonite was just getting started, we bet that if we made cloud backup simple and affordable, everyone would use it. When we placed that bet seven years ago, all five of us fit in CEO Dave Friend’s home office. And it really paid off: to date we've backed up over 200 billion files, take in about 300 million per day and we've restored over 7 billion files that would have otherwise been lost forever to very happy customers.

    The technology world has changed a lot since we started the company. Today, people are creating and consuming more data than ever and doing so across multiple devices and cloud services. We have the freedom to connect, share and collaborate in ways that were hard to imagine just a few years ago.

    But, with all this freedom comes complexity and confusion. For example, my files are scattered all over the place (two computers, an iPhone, iPad and Google Drive). I have links in emails to files people have shared with me. I want access to the stuff I’m working on no matter where I am or which device I’m using. Lots of people find themselves in the same situation. Some email stuff to themselves. Others (including me) put stuff in a synced folder (but you have to remember to do that!). And so a lot of time and energy that could be spent on getting work done instead goes into dealing with digital clutter.

    My New Ventures team at Carbonite is working to bring order and simplicity to this confusion – just like we did with backup seven years ago. Today I’m excited to announce the launch of Currents (beta). Currents is a free set of apps (for iOS, Android, Windows and Mac) that keep the files you’re currently working on at your fingertips. Currents is our first step in that direction. You can read more to learn how Currents works or you can check it out at Carbonite Labs.

    Currents is a list of files that you've created, opened or saved on any of your devices within the last 30 days. The list appears with one click, and the files on the list are kept synced across all your devices. Just work the way you usually work, and Currents will keep track of everything! For example, you can create a PowerPoint presentation at the office, save it and go home, and you'll find it waiting on the Currents list on your home computer (and on your phone or tablet on the way home!).

    Currents also makes it really easy to share and collaborate on your files with others. You can control who may view, or edit on any given file with just a couple of clicks. If you share a file and then make changes, the people you share it with will automatically get the newest version. You and your collaborators can exchange comments on files right within the app. And if someone makes a mistake, or you accidentally delete something, no problem because Currents keeps previous versions.

    I hope you'll download the free Currents beta on all of the devices you work on and let us know what you think!

    - Swami Kumaresan

  • Ask a Carbonista: How Do I Upgrade My Subscription?

    by Lynnette Nolan | Jan 17, 2013

    No matter what plan you’re on, the best experience comes when you’re running on the most up-to-date version of Carbonite.

    As a Windows user, you can view your current version – and upgrade to the latest version if it’s not already running – through the Carbonite InfoCenter. We like things simple and automatic, so once you’re in the InfoCenter, Carbonite automatically checks to see if an update is available for your computer. If there’s a new version, you’ll receive a pop-up letting you know.

    In addition to Carbonite's automatic check, you can also look for yourself at any time by clicking check for updates in the InfoCenter.

    If you’re running a version prior to 5.0, or if you’re running Carbonite on a Mac, you can upgrade to the latest version by logging into your account and reinstalling the software.

    When you've got the latest version of the better backup plan, you’re making the best of your backup!

  • Ask a Carbonista: Can I Revert Back to Older Versions of My Files?

    by Lynnette Nolan | Jan 10, 2013

    We hate to think that Murphy’s Law extends to our digital life, but since we hear about (and prevent) data disasters on a daily basis, we know that things can go wrong. Even with tasks as simple as saving files.

    Which is why versioning is a breath of fresh air for our Windows users who have ever regretted edits made (and saved) to their thesis during a delirious all-nighter, or who have ever experienced the rush of panic when a go-to file all of a sudden tells you it’s corrupted and inaccessible.

    Accidents happen. And sometimes, even intentional changes are second-guessed. So Carbonite keeps your old file versions for up to three months, allowing you to view up to 12 versions of a file to restore.

    So, if you've accidentally deleted a file within the last 30 days, or saved a change you didn't mean to make, you can check through the versions Carbonite has backed up and chose the one you’d like to restore. Keep in mind that, as long as you’re connected, Carbonite backs up edited files once per 24-hour period (unless you've changed your settings). So versions aren't created each time you hit save.

    To access earlier versions of a file, open your Backup Drive – where files appear just as they would on your desktop – and select the file you’re looking for. Once you've clicked on your file, you can select the version you’d like to restore.

    Make the best of your backup by knowing that you have options in case something goes wrong with one of your files.

  • Ask a Carbonista: Does Carbonite Protect My Android Device Too?

    by Lynnette Nolan | Jan 03, 2013

    We’re back from the holidays with a fun new tip for you! From articles to customer reviews, we've seen so much positive feedback about our mobile app and we want to make sure all our blog readers know how cool and handy this free app is!

    If you’re an Android user who isn't already backing up with Carbonite Mobile, wait no longer! Our mobile team is always working on new features to make sure our users get the best experience. So in addition to backing up full resolution photos and videos, sounding a ringer, locking a lost device and even destroying your personal data and resetting the phone to factory defaults, we've added a new way to protect your smartphone!

    No matter what happens to your device, your phone’s photos and videos are safe in the cloud when they’re backed up with Carbonite Mobile. But we know that there’s nothing more frustrating than trying to find a lost cell phone! So we've launched Capture, a new tool within the app to help you keep tabs on the whereabouts of your phone! Now, Android users can remotely activate their smartphone’s camera to take photos of a lost phone’s location – or a stolen phone’s thief!

    Our Android app was designed to make your life easier by keeping your data and devices safe!

  • Ask a Carbonista: What are Best Practices for Backing Up My External Hard Drives Connected?

    by Lynnette Nolan | Dec 20, 2012
    We know our customers have different backup needs, which is why we offer a variety of plans with different features and capabilities. And one of our popular features is external hard drive backup.

    Whatever plan you have, you can rest assured that your backed up data is safe in the cloud with Carbonite! But it’s important to understand the difference between backup and storage – especially if your plan includes external hard drive backup.

    Carbonite's automatic, continuous backup means that, after the initial backup of your data, files are backed up within 10 minutes of the first change and within 24 hours of subsequent changes. But if your device is disconnected for an extended period of time, the Carbonite software will assume you no longer want that data and those files are deleted from our servers.

    Staying connected is easy when you’re backing up a computer – in most cases, whenever the computer is on, it’s online (and connected to Carbonite!). But for those backing up their external hard drive, it’s important to remember to keep those devices connected to ensure enough time for the backup to occur. Frequently unplugging or disconnecting an external hard drive could mean an incomplete or unsuccessful backup.

    Whether you’re backing up your home laptop, work desktop or external hard drive (or all three!), we want to make your experience as simple and stress-free as possible! So if you ever have questions about the status of your backup – or your external device’s connectivity – you can reach out to our support team.
  • Ask a Carbonista: How Do I Transfer a Subscription?

    by Lynnette Nolan | Dec 06, 2012

    The simple answer: Simply!

    We know you have better things to do than stay chained to your screen dealing with a clunky install process, so we've made it easy to transfer your Carbonite subscription from your old device to your new one, as long as they are computers with the same platform.

    Just log in to your Carbonite account on your new computer, and click Transfer Subscription.

    Carbonite will instruct you how to complete the transfer and download Carbonite to your new computer. Once installed, you’ll have the option to restore all backed up files from your old computer to your new one with the Restore Manager.

    You can also chose to select certain files and folders to restore, or you can start fresh without restoring any files from your old computer. But don’t forget – if you chose not to restore all the files that were backed up from your old computer, they will be deleted from Carbonite's servers after 30 days.

    It only takes a few minutes to transfer your Carbonite subscription and make sure your data is protected when you decide to make a switch!

  • Ask a Carbonista: How Do I Share Some Peace of Mind?

    by Lynnette Nolan | Nov 29, 2012

    To our customers, Carbonite is more than a backup service – we’re also a provider of peace of mind!

    Did you know you that you can give the gift of a Carbonite subscription through your account? Giving a Carbonite gift subscription is easy and convenient. If you like to get your holiday shopping out of the way sooner rather than later, you can buy today and schedule an email to be sent to your recipient on Christmas. Or, if you’re a last minute scrambler, you can simply log in, order and send away!

    If you’re planning to send the kids back to school with a new laptop after winter break, surprise them on the first day of spring semester with an email saying they've received a year – or two or three! – of easy, automatic cloud backup.

    Let your loved ones know that you've got their back(up) and spread some peace (of mind) on earth!

  • Ask a Carbonista: How Do I Manage My Private Encryption Key?

    by Lynnette Nolan | Nov 08, 2012

    To make backing up as simple as possible for our busy business customers, Carbonite manages your private encryption key by default so that you only have to remember your user name and password.

    But we understand that different industries have different needs, and for those in the medical field, HIPAA requirements play a significant role in devising backup plans. To help our customers with their compliance efforts, Windows users have the option to manage their own private encryption keys. Managing your own private encryption key adds an extra layer of privacy and, because only you have the required key, it means that Carbonite cannot access your backup.

    If you're a small business who needs to adhere to HIPAA's privacy standards, here are some tips to ensure the encryption key you manage is safe and accessible to you:

    • Store the private encryption key in a secure location
    • Keep copies in two locations – like an external hard drive in a safe in your office and on a flash drive in a safety deposit box at a local bank
    • Share details on where the key is stored with at least one other trustworthy person who is also authorized to access your backed up data.

    Both Business and Home users can rest assured that their data and backup is secure and encrypted even if you aren't managing your own key. But for those businesses that need to adhere to HIPAA's privacy rules, it can help in your efforts to comply! Not sure if managing your key is right for your business? Give our knowledgeable sales team a call. They're always here to help!

    Want to learn more about how Carbonite's cloud solutions can aid your SMB's HIPAA compliance efforts? Register now for our free November 16th webinar!

  • Ask a Carbonista: Does Carbonite Backup My Videos?

    by Lynnette Nolan | Oct 25, 2012

    One of the best reasons to subscribe to an online backup provider is to protect the precious memories and the valuable work living on your computer. We know that those memories and data are stored in various forms – including videos! So we want to make sure you've selected all the files you’d like Carbonite to save. In this post – we’ll explain how.

    Carbonite offers a variety of plans designed to match the different needs of different customers. Because our plans have unique features, there are a few different ways to go about backing up your video files.

    For those of you trying out Carbonite for the first time, our free trial period offers users the chance to experience online backup with Carbonite. Music and video files aren't automatically backed up during the trial period, but they can be added to your backup manually. Additionally, your music files will be automatically added to your backup if you purchase a subscription.

    Because video and music files tend to be larger, they can often extend the time it takes to complete an initial backup, which is why they are not automatically added to your backup queue when using Carbonite Home and HomePlus. Carbonite Home and HomePlus subscribers who want to back up their videos can easily do so by right-clicking on the file and selecting Carbonite; Back this up on a Windows computer, or by using the Carbonite Preferences pane to add files for backup on a Mac. For users of Carbonite Home Premier and both of our small business solutions, video files will be automatically included for backup.

    Whatever your plan, online backup with Carbonite is easy and convenient because you simply set it and forget it! And once you've selected your videos for backup, you can share those memories anytime, anywhere with our remote access feature!

  • Ask a Carbonista: Where's the Backup Now Button?

    by Lynnette Nolan | Oct 18, 2012

    That's no problem at all, @tournevis!

    With your Carbonite subscription comes peace of mind knowing that your Carbonite online backup is working in the background, continuously backing up all of your files. Users of both our home and small business products love the set-it and forget-it ease of automatic backup with Carbonite. But sometimes our users, like @tournevis, want to temporarily override their current settings or preferences.

    As long as your device is connected, each file you have selected for backup is backed up daily. But you can also choose do this sooner than your next scheduled backup. To clear that 24 hour timer and rescan the drive, Windows users can elect to “Backup Now” with a few simple clicks! Here’s how:

    While holding down the right shift key, click the Carbonite lock icon on your computer.

    The following menu will appear.

    Simply click the Backup Now! option and any files displaying an yellow dot will be backed up again.

    Now your files are backed up at your convenience!

  • Ask a Carbonista: How Do I Adjust My Mobile Wi-Fi Settings?

    by Lynnette Nolan | Oct 11, 2012

    Last month, our new mobile app debuted for Android and iOS smartphone users. The consensus so far is that the app is a fantastic way to back up the photos and videos stored on your mobile devices (and nowadays, that’s likely quite a few)!

    But protecting your pics isn’t the only way we’re saving your data. This tip will help mobile users make the most of their backup – without sacrificing their data plan!

    Camera, personal assistant, mailbox… smartphone functionality keeps increasing, but so do the prices of mobile data plans!  With this in mind, we designed our new app to fit the needs and challenges of today’s mobile user. One of the ways we did this was to set the default to back up over Wi-Fi – allowing users to conserve their data usage and back up their mobile photos and videos without incurring big data use fees from their mobile plan provider.

    For those lucky enough to have unlimited data plans, or for the mobile user who just prefers to back up without Wi-Fi restrictions, the default can be changed simply by adjusting the setting to back up over cellular connections.

    If you haven’t checked out our free mobile app, what are you waiting for? Download it today!

  • Ask a Carbonista: What Happens to Deleted Data?

    by Lynnette Nolan | Oct 04, 2012

    Home and Business customers, like Marc, and users still in trial, like Chris often wonder what happens to backed up data once it's been deleted from the computer.

    As an online backup service, Carbonite creates copies of your files and protects them by backing them up in the cloud. But data that’s been deleted from your computer doesn’t have an indefinite shelf life on our servers. If a file that has been deleted hasn’t been restored within the retention period – 30 days for Home subscribers and 60 days for Business – Carbonite assumes the user no longer wants the file and erases the data from our servers.

    Accidental file deletion is a common occurrence – and people don’t always immediately realize it’s happened. So it’s smart to periodically check on the status of your files to ensure nothing of value has been sent to the trash can!

    You didn't accidentally delete that file, and you want it gone for good ASAP? No problem – both Windows and Mac users can easily queue a file for removal from our servers within 72 hours.

    For those customers who have trialed Carbonite, we hold your data on our servers for 15 days after your trial expiration to ensure your backed up data remains protected while you contemplate how to proceed with Carbonite.

    Knowing how to keep the files you want, and get rid of the ones you don’t is an integral part of making sure your online backup solution is working for you. If you ever have any questions about the status of your files, reach out to our support team!

  • Ask a Carbonista: Do You Offer Gift Subscriptions for the Holidays

    by Lynnette Nolan | Dec 09, 2011

    Great question to get us in the holiday spirit, Mike!

    This holiday season, we're excited to offer Carbonite subscribers the opportunity to give the gift of online backup. Current Carbonite customers will receive an email with instructions on how to access the Carbonite Gift page. Once you gain access to the gift page, you can purchase Carbonite Home for friends, family, and others. While we think this feature is great for gifting to those you think should be safeguarding their important digital files, it’s also useful for gifting to family members who don’t have access to a credit card, like college students.

    After you purchase Carbonite as a gift, your recipient will receive an email that will lead them through the process of installing and/or applying the subscription that was purchased.

    Please note, gift subscriptions are currently only available for existing customers.

    Want to learn more? Read Buying Carbonite as a Gift in our support knowledge base.

  • Ask a Carbonista: My Computer Crashed - How Do I Restore My Files?

    by Lynnette Nolan | Oct 05, 2011

    I’m sorry to hear about your computer crash, Dan. But don’t worry, it’s a cinch to reinstall Carbonite and restore your files.

    First step – reinstall your programs to your new computer. This will allow you to open your files on these programs once they are restored.

    Once the programs are installed, you can download Carbonite. Use the Restore Manager (Restore Assistant if you are using a Mac) to help restore your backed up files to your new computer. To help speed up your restore process, our support team recommends you perform all necessary Windows updates prior to your restore. Or temporarily turn off the updates during the restore process. You should also configure your power settings to disable sleep mode or hibernation.

    When your restore is complete and you've double checked that you have all your files, you can resume your backup and continue to protect your files on your new machine.

    Want to learn more? Read How to Recover from a Computer Crash in our support knowledge base. Or call a customer support representative at 1-877-222-5488.