• How Does Your SMB Backup?

    by Lynnette Nolan | Mar 19, 2013

    Small businesses are always evolving and looking for tools and solutions to help them remain productive and efficient. Whether you’re running a global enterprise or a local firm, protecting your business critical data is vital to business success.

    While SMBs recognize the need to keep their data protected, they are often apprehensive about jumping into the cloud. Spiceworks found that when it comes to backup, SMBs feel like there are myriad obstacles to overcome; including limited budgets, backup know-how (or lack thereof!) and shifting landscapes.

    Those challenges seem daunting, but the cloud offers ease of use, reliability and affordability – key factors in the backup buying decision process – and empowers SMBs to backup with confidence knowing that they aren’t busting the budget or straining their already extended resources.

    spiceworks_backup report

    How is your SMB dealing with data security? Is the cloud a part of your protection plan?

  • Carbonite Offers a Healthy Dose of Features to Assist Small Businesses with HIPAA Compliance

    by Lynnette Nolan | Sep 26, 2012

    Data protection is a significant component of medical care and we’re happy to announce that Carbonite Business has features to help our small business customers with their HIPAA compliance requirements!

    Carbonite helps with HIPAA compliance by providing automatic, continuous and simple online backup. And now Carbonite Business offers the option to manage your own encryption key, which means that medical small businesses can rest assured that no one, not even Carbonite, has access to their stored data. In addition to these management capabilities, Carbonite Business users can maintain their HIPAA compliance with these critical features and benefits:

    • Offsite online backup for disaster recovery
    • Secure data centers protected by biometric scanners, electronic key cards and PIN codes, as well as a 24/7 security presence
    • Easy access and restoration of data
    • Accessibility to stored data for 30 days after disaster or loss
    • Affordable backup for unlimited computers and a flat annual rate you can budget confidently

    Peace of mind comes from knowing your data is safe and secure. We understand that it takes hard work and diligence to remain HIPAA compliant. If you were hesitant about online backup before, now is the time to start protecting yourself and your business with Carbonite. Our team is eager to explain the benefits of HIPAA compliant backup, so give us a call at 1-855-CARB-BIZ or email businessteam@carbonite.com.

    To learn more about how Carbonite Business can help assist your small business with compliance requirements, check out our HIPAA Fact Sheet.

  • Ask a Carbonista: Can My Family Access My Online Backup in an Emergency?

    by Lynnette Nolan | Aug 24, 2011

    We love that you're thinking ahead to ensure you're prepared for anything, MariaIsabel!

    Our computer hard drives hold documents, family photos, and other digital memories that are just as valuable to the people in our lives as they are to us. There are simple steps you can take to ensure your backed up data is placed in the hands of family or friends in the event of an emergency.

    If you decide to grant access to your backup to family or friends, you should share your Carbonite account logins or leave the information in a designated place where it can be found later. Also, if you hold a private encryption key, it’s crucial to share that information with your future account holders because we won't have your private key in our records. Without your key, they’ll be unable to access your data.

    Then, later, if something does happen to you, your family can contact us to fill out a Certification of Ownership form to assume ownership of your account.

    If you have more questions about how to set up your account to be transferred to family or friends in the event of an emergency, feel free to contact us.

  • October is Cybersecurity Awareness Month

    by Lynnette Nolan | Oct 06, 2010

    Cybersecurity means a variety of things to a variety of people. Sure it includes protection against phishing scams, credit card fraud, viruses, online predators, etc. But at Carbonite, we wake up every morning thinking about keeping your irreplaceable data backed up and secure, so you can access it from anywhere and restore it to your computer when you experience that inevitable crash.  What’s more, Carbonite runs in the background, automatically backing up your files, so you don’t have to think about it.

    Security experts agree the best way to backup your data is offsite. This way if your home or office is damaged, your data is secure in a remote location. Not only does Carbonite provide this level of security, but we also encrypt your files before they leave your PC, so nobody can see your data without your password.

    In honor of Cybersecurity Awareness Month, we’re giving away a free one year Carbonite subscription each Friday in October. This account is good for unlimited backup as well as remote access to all of your backed up files from any computer Web browser, iPhone or Blackberry Smartphone (Android coming soon). If the winner already is a Carbonite subscriber, we’ll extend their subscription for another year.

    The rules are simple:

    • Follow @carbonite on Twitter
    • Retweet the following message between 12:01 am EST and 11:59 pm EST any Friday in October:
      I entered Carbonite’s Cybersecurity giveaway. Enter to win a subscription by following @Carbonite & RT this http://cbnt.it/15L81NK
    • We’ll announce the winner here and on Twitter. 

    Good luck!

  • Is Backup a Security Product or a Storage Product?

    by Lynnette Nolan | Dec 11, 2008

    Following up on my comments on Microsoft OneCare, I'd be interested to have you put on your wizard hats and tell me how the world is going to view companies like Carbonite five years hence. One scenario is that backup will be considered as part of the data security industry, and will be merged into anti-virus, firewall, anti-spyware, and the like. Another view is that backup will be one of a number of data storage-related products, such as archiving, local backup, bare metal restore, smart document storage, and so forth. A third scenario is that backup is just such a big opportunity in itself (after all, there are 700 million Internet-connected PCs out there) that you can build a very large company doing nothing but online backup.

    The first scenario suggests that backup companies will eventually be gobbled up by the anti-virus companies, just as Symantec acquired Swapdrive (now part of the Norton 360 suite). The second scenario is that backup is about storage, and the EMC acquisition of Mozy would argue that direction. They are already making noises about bundling backup with other storage products, such as Iomega. The third is that none of these guys will have the focus to do a really exceptional job at online backup, and well-funded pure-play companies like Carbonite will build brand and distribution and a new category will emerge dominated by pure-play vendors.

    Anyone care to comment?

    CEO, Carbonite

  • Where Have All the Files Gone?

    by Lynnette Nolan | Sep 17, 2008

    I thought you all might be interested to see where all your files live when you back up with Carbonite. This is one aisle of disk drives from our Boston data center. What you're looking at are arrays of 16 1TB data-center grade drives in a RAID-6 array. 3 of the 16 drives would have to fail simultaneously before we would lose any data. This RAID configuration is 36 million times more reliable than a single disk drive. Generally we don't even wait for a drive to fail — we have software that can tell when a drive is starting to get flakey and an alarm goes off on our operations console. A technician pulls the disk and puts in a new one. Within an hour, the new disk is automatically rebuilt and the full redundancy is restored. Every day we back up almost 60 million new files. We have backed up over 11 billion files since we turned our data center on in May 2006. The data center has over 9 petabytes of storage (a petabyte is a million gigabytes). All of this data flows in and out of our data center on two little fiber optic cables the size of a lamp cord. Truly amazing.

    CEO, Carbonite

  • Do You Have a Secure Online Backup Provider?

    by Lynnette Nolan | Jun 23, 2008

    Recently, online storage space startup divShare announced on their blog a recent security breach by "a malicious user." Lucky for them, only basic profile information available through the database was accessed during the intrusion. But the important question here is what else could have been taken by a more skilled trespasser?

    Many people think that backup is a simple application – what's so hard about backing up a PC?   I remember one of my MIT students grousing about Google's success: "Anyone can write a search engine," he said.  Backing up the data is not the problem. The problem is dealing with huge volumes, millions of database transactions, hundreds of thousands of customers, and all the complexity that this implies – all while making sure that there is 100% security.  Carbonite backs up over 50 million new files every day without losing any of them.  Like any other web site, we constantly get attacked by hackers, but we have enough security measures in place that these attacks are always unsuccessful. As I mentioned in a previous post, Carbonite was one of only two backup services that the guys at Heise Security weren’t able to crack. 

    If you’re doing your engineering properly, online backup can be made to be extremely secure.  For instance, Carbonite starts with encrypting the data BEFORE it leaves your PC so that by the time we get it, it's already useless to an intruder in the very unlikely event that someone acutally gains access to our system. We also make sure that the authentication is rock solid, so that there are no "man in the middle" vulnerabilities.  And, we actually pay people to constantly test our defenses. 

    After we get your encrypted files, we want to make sure that we don't lose them, so we store all your data on RAID-6 redundant arrays that are 36 million times more reliable than a single drive.  The main Carbonite data center is located in a "bomb-proof" building, alongside those of major Boston financial institutions and telco companies.

    Online backup is a hot area right now and you'll see more startups entering the space over the next couple of years.  Not all of them will know enough about security to be really bullet-proof.  It isn't easy or cheap, but I can tell you that for Carbonite it's a live-or-die proposition. 

    CEO, Carbonite

  • Carbonite Data Center: Security, Encryption and Redundancy

    by Lynnette Nolan | Jun 05, 2008

    Several people have asked me to post a description of our infrastructure. As I mentioned in my previous post about HP’s infrastructure difficulties, "HP Upline and the challenge of large scale backup," keeping billions of files safe is no small task.

    The first thing you should know about our architecture is that we never handle unencrypted data. Carbonite encrypts all files before they leave your PC. We use 128-bit Blowfish encryption. I’ve been told that Blowfish has never been cracked. It is the strongest commercial encryption on the market.

    Carbonite employs the most sophisticated firewalls and intrusion detection systems available. We pay a professional hacker firm to attack the data center constantly, looking for security holes. I think our defenses are as good as most banks. Heise Security recently wrote about how they hacked into many of our competitors’ backup systems but were unable to hack into Carbonite Their so-called “Man-In-The-Middle” test attack is something we designed against from the beginning. Frankly, I was amazed that most of the other vendors were so easily hacked by these guys and backed up files either compromised or deleted.

    At our secure data center, your data is stored on arrays of 1-terabyte enterprise-grade drives. Carbonite uses RAID-6 redundant arrays which spread copies of the data across multiple hard drives. Each array has 16 drives. Three of the 16 would have to fail simultaneously and the user’s PC would have to crash at the same time before any data would be lost. These RAID-6 arrays are 36,000,000 times more reliable than the hard drive in your computer. We have redundant power, redundant Internet connections, redundant Web servers and so forth. The data center is guarded 24 hours a day, seven days a week; and admission is controlled by fingerprint ID locks.

    As you can imagine, we use a lot of bandwidth. We currently back up over 40 million new files every day and we have over 7 billion already backed up. Given the amount of bandwidth we use, it’s best to be located in a major telecoms center where multiple carriers converge. Therefore, we chose to build our data center in one of those so-called “bomb-proof” buildings with all the major Boston financial institutions and telcos.

    CEO, Carbonite

  • Security and Online Backup

    by Lynnette Nolan | May 27, 2008

    I'd like to draw your attention to an article from Heise Security that claims that some online backup services are not secure. I’m pleased that Carbonite was among the two that the writers were unable to compromise. While an article like this is not exactly good publicity for the online backup industry, if their findings are true (and I believe they are), some of these vendors deserve to be criticized for bringing weak products to market that damage the reputation of the whole industry. I agree with the sentiment expressed on Backup Review: "Online backup, like online banking and online credit card transactions, can be made to be very secure, but not everyone is going to do it right."

    CEO, Carbonite