• Happy New Year - Start 2012 by Backing Up

    by Lynnette Nolan | Dec 30, 2011

    Can you believe it? The New Year is right around the corner! We wanted to take a brief moment to reflect on 2011 and thank all of our Carbonite customers, family and friends for such an extraordinary year. This year, we achieved the landmark of now backing up more than 200 million of your files every day.

    For many, the New Year is a time for setting goals and a chance at a fresh start. While backing up your computer may not fall on a typical New Year’s resolutions list, we’d like to give those of you who remain unprotected from data loss the chance to start fresh in 2012 with a free trial of Carbonite online backup.

    The average American has more than $400 of digital music and movies on their computer, not to mention all the irreplaceable photos and videos of trips, birthdays and more. You created a lot of memories in 2011 and we'd like to help you keep them safe. Start your free trial of Carbonite online backup today.

    Here’s to a healthy and happy 2012 from all of us at Carbonite!

  • 3 Tips to Enjoy Your Photo and Video Holiday Memories Forever

    by Lynnette Nolan | Dec 22, 2011

    The holidays are often a time many spend with family, friends and loved ones. It’s also a time when many of us will be snapping pictures to preserve these great memories. With the holidays already upon us this year, we released some survey data and even polled our Facebook fans about photos – and we’ve confirmed your photos the most valuable files on your computer. In order to keep your holiday memories safe this season, we’d like to offer a few simple tips:

    • Download photos/videos off of all your devices:  It’s easy to lose a phone or camera—or drop it in the egg nog—and lose all the photos stored on its internal memory. Make sure to download all your photos and video from your device to your computer.
    • Protect photos with more than just a disk drive: Computers are subject to all sorts of problems—from corrupted files to damaged hard drives to theft—that can make holiday photos disappear forever. Don’t rely on the one copy of your precious photos and videos on your computer, back them up.
    • Go to the cloud:  Keep your holiday photos and videos safe from disaster by backing them up online. With an online backup service like Carbonite, your memories are spared from computer meltdowns, theft, floods, fire or other disasters that can destroy your computers, external hard drives and photo devices.

    So cheers to all for a happy, healthy and safe holiday season and, of course, to keeping your photos and videos safe too! By backing them up online, not only are they secure, but they are accessible from nearly any internet connected device (including your smartphone!) at any time via the cloud.

    Don’t have Carbonite? Start protecting your holiday photos today by starting a free 15-day trial.

  • Carbonite for Clunkers Trade-in Program

    by Lynnette Nolan | Dec 20, 2011

    At Carbonite, we believe backing up your small business should be easy, automatic and affordable. If your current backup solution requires you to spend weekends manually backing up your data, or if you’re obligated to pay exorbitant monthly, yearly or per-computer fees to another online backup company, it’s time to make a change.

    Trade in your clunker of a backup solution for three free months of Carbonite Business in just three simple steps:

    • Trade-in: Submit one (1) of the following to us at tradein@carbonite.com-
      1. A photo of your current external hard drive with a sign on it saying “I upgraded to Carbonite Business!”
      2. A cancellation notice from your old online backup company
    • Subscribe: Once your photo or letter is approved, we’ll send you a promotion code. Subscribe to Carbonite Business using that code, and we’ll give you an additional three months free. Your photo may even be featured on the Carbonite Facebook Fan Page!

    It’s that easy! Switch to Carbonite Business today and have peace of mind knowing your crucial business data is safely backed up, at a price that won’t break the bank. For more information, please see the terms and conditions. But don’t wait – offer expires soon!

  • Ask a Carbonista: Do You Offer Gift Subscriptions for the Holidays

    by Lynnette Nolan | Dec 09, 2011

    Great question to get us in the holiday spirit, Mike!

    This holiday season, we're excited to offer Carbonite subscribers the opportunity to give the gift of online backup. Current Carbonite customers will receive an email with instructions on how to access the Carbonite Gift page. Once you gain access to the gift page, you can purchase Carbonite Home for friends, family, and others. While we think this feature is great for gifting to those you think should be safeguarding their important digital files, it’s also useful for gifting to family members who don’t have access to a credit card, like college students.

    After you purchase Carbonite as a gift, your recipient will receive an email that will lead them through the process of installing and/or applying the subscription that was purchased.

    Please note, gift subscriptions are currently only available for existing customers.

    Want to learn more? Read Buying Carbonite as a Gift in our support knowledge base.

  • 10 Rules for Entrepreneurs: Be Respectful and Thankful

    by Lynnette Nolan | Dec 06, 2011

    A few weeks ago I posted 10 Rules for Entrepreneurs, a list of the top 10 lessons I’ve learned in business that have led to success. This week, I’d like to talk about my Rule #8, “Be respectful and thankful. People do things because they want to, not because they have to. Set a good example.”

    Most successful entrepreneurs are pretty smart people. But it’s amazing how illogical and tone deaf some people can be when it comes to motivating people. We’ve all read stories about certain CEOs who are famous for the abusive and humiliating ways that they treat employees, vendors, and sometimes even customers.

    I was having lunch with an investment banker friend recently who had just come from a meeting with the young CEO of an extremely successful company. He told me that, “The worst thing about my job is that I have to deal with some of the most arrogant people in the world. Just because this guy is fabulously rich, he thinks it’s fun to make everyone else grovel. You come away hoping the worst for him.”

    Now, that left me thinking what has this CEO accomplished by treating his banker this way? How does it advance his business and even his own self-interests?

    The CEO sets the tone for the company. If he or she is rude, dismissive, and arrogant to the company’s employees, they in turn will start to act the same way to their subordinates, and so on down the line. The result will be a poisonous company culture that people will tolerate maybe only so long as everyone is making a lot of money. The minute there is a rough patch, people will pack it in quickly.

    However, a CEO who listens attentively and is genuinely interested in what others have to say, will send signals to the VPs that it’s fine to argue, fine to be passionate, and fine to disagree, so long as it is all done in the spirit of common good and common courtesy. The CEO should hold managers to high standards of performance, but I don’t believe that behavior like humiliating a VP in front of his peers accomplishes anything positive, other than perhaps to make that CEO feel better.

    The CEO is the one who can create a culture that makes everyone proud of their company and happy to come to work in the morning and put their shoulders to the wheel. And little gestures from the CEO can go a long way. I keep a box on my desk with note cards, envelopes, and stamps. When an employee does something that is above and beyond the call of duty, I’ll often take a minute and send them a hand-written thank you note. Sometimes, years later, I’ll still see those notes pinned up in their cubes.

    -Dave Friend, Carbonite CEO

  • 10 Rules for Entrepreneurs: Stay Humble, Success is Fleeting

    by Lynnette Nolan | Nov 22, 2011

    Last week I posted 10 Rules for Entrepreneurs, a list of the top 10 lessons I’ve learned in business that have led to success. In the weeks to come I’ll elaborate further, providing an in-depth look at several of these key learnings from my own experiences as an entrepreneur.

    Working backwards on my list, I’d like to talk about #9, “Stay humble, success is fleeting.”   

    When I was starting my entrepreneurial career in Boston, the biggest and most successful tech company in New England was Digital Equipment Corp, or DEC, which later became a part of Compaq and then Hewlett-Packard.  It was the world’s largest mini-computer manufacturer with revenues of over $14 billion.  In 1986, Fortune Magazine proclaimed DEC CEO Ken Olsen “America’s most successful entrepreneur.”  Famously (though somewhat taken out of context perhaps), Olsen stated , “The personal computer will fall flat on its face in business.”  By 1992, DEC was a shadow of its former self, and in July 1992, Olsen resigned.  Olsen, once one of the giants of the computer industry, was ridiculed for completely missing the PC revolution.  

    Just remember, today’s heroes may be tomorrow’s goats.  One thing I can say about Olsen is that nobody gloated over his downfall because, true to his New England roots, he remained a modest man; he did not indulge in fancy trappings or bling and never seemed to boast of his wealth. This isn’t something you can necessarily say for all titans of industry, but it is a good lesson for all of us when we’re on the way up.  

    -Dave Friend, Carbonite CEO
  • Carbonite Celebrates the Small Business Owner

    by Lynnette Nolan | Nov 16, 2011

    At Carbonite, we understand that small business means large responsibility. Small business owners must simultaneously manage multiple roles to allow innovative ideas to come to life, and their job is never done. For that reason Carbonite celebrates small business heroes this month.

    Recently we conducted a study and found that many small business owners do much more than just run the business. They also manage their companies’ technology and data backup needs:

    • More than 60% of small business owners make new software or technology purchase decisions
    • 52% of small business owners are responsible for backing up their business’ data
    • 40% of small business owners spend at least 52 hours per year on backing up

    There isn’t enough time in a day, so why waste an entire work week backing up business data? Automatic cloud solutions like Carbonite Business ease everyday workloads and keep important digital data safe from disaster, letting small business owners focus on what matters most - running their business.

    So while small businesses prepare for a busy Small Business Saturday on November 26, Carbonite is offering a limited time offer on Carbonite Business to honor them for the work they do.

    From Wednesday, November 16 through Wednesday, November 30, get 3 additional months of Carbonite Business free, with your subscription when you start a free trial or buy. You man the register; we’ll guard your data.

    Try it first by starting a free trial with offer code: SHOPSMB
    Buy now with offer code: BUYSMB

  • 10 Rules for Entrepreneurs

    by Lynnette Nolan | Nov 14, 2011

    Carbonite is my sixth company since getting out of college in 1969.  I am frequently asked to talk about the lessons I’ve learned that have lead to a string of successful businesses.  Since this week marks Global Entrepreneurship Week, it seems a good time to share my top-10 list, and over the coming weeks, I’ll elaborate on some of these points.   

    Dave’s 10 rules for Entrepreneurs

    1. Know where you are.  Know where you’re going.  Execute your plans.
    2. It’s always about the product.   Our products must delight every day.  
    3. Service matters more than sales. Do whatever it takes to make customers happy.  Apologize when we screw up.
    4. Measure everything.   Fix what’s broken.  Juice what’s working.  
    5. Make mistakes.  Move fast, recover, learn.
    6. Grow your team.  Hire people who know more than you do.  
    7. Be transparent.  The more people know, the better.   
    8. Be respectful and thankful.  People do things because they want to, not because they have to.  Set a good example.
    9. Stay humble.  Success is fleeting.  
    10. Enjoy the moment.  Stop to savor achievements. 

    I’m going to start with the last point, “Enjoy the Moment,” because Carbonite recently went public – an achievement reached by only a tiny percentage of startups.  If ever there was a moment to enjoy, this would sure rank up there.  I got to ring the opening bell at the NASDAQ exchange, go outside into Times Square and see myself and the Carbonite logo on the 60-foot-high jumbotron, and watch the ticker as the first public shares of Carbonite were traded.  

    Here’s the challenge:  We still have a company to run.  We still have competitors chasing after us.  We still have schedules to hit, milestones to achieve, engineering projects to complete on time, data centers to keep running, and on and on.  An IPO doesn’t change any of that.  Since doing all those things well is what got us to the point of an IPO in the first place, it’s pretty hard to stop worrying about them for even a minute.  

    But life is short.  Even though an IPO is just a waypoint on the journey, I have to remember that there are 300 other employees here for whom this is a proud moment.  So I did take a breath, and thought about the fact that just a few years ago Carbonite was just an idea we were tossing around on a warm summer day.  The curse of being an entrepreneur is that the challenges never let up, but if you can’t stop and enjoy the successes along the way, you’re going to turn into a grouchy old scrooge.  Who would want to work for someone who never seems to get enjoyment out of his work and achievements?   So my advice is:  stop to savor the moment.  It will recharge your batteries for the next round of challenges and it will make you more fun to be around.

    - Dave Friend, Carbonite Chairman & CEO

  • A Message from Carbonite CEO, David Friend

    by Lynnette Nolan | Nov 02, 2011
    Recently, some of our customers alerted us that they received emails to the account used for their Carbonite correspondence. We finally traced these emails back to their source, and I am pretty angry about what happened. So I owe any customers impacted by this an apology and a full explanation.

    UPDATE, Nov. 4: Carbonite markets its products through a variety of advertising channels including email. In order to make sure our own customers don't receive email ads for Carbonite, we engage in a standard industry practice of providing a "suppression" (do not email) list to email marketing firms. They are contractually obligated to use these lists only to avoid sending those customers email, NOT for any other purpose.

    We do not sell or share email addresses with anyone. In this case the advertiser we were working with mishandled our customer email list and customers received emails they should not have received. The advertiser has assured us that our customer email addresses are being completely removed from their systems. Needless to say, we are taking the appropriate actions with this advertiser and I trust that our customers will never hear from them again.

    Fortunately, they never had anything more than email addresses, so customers’ personal information was not compromised in any way and this in no way affects their backups. We continue to actively monitor the situation as we consider this a very serious matter.

    I sincerely apologize for this incident and hope that it did not cause any of our customers serious inconvenience. If you have any questions about what happened, please do not hesitate to contact me.

    Dave Friend, Carbonite CEO and Chairman
  • Welcome to the Family: Two New Plans for Carbonite Home

    by Lynnette Nolan | Nov 01, 2011

    We’re overjoyed to announce our newest bundles – HomePlus and HomePremier!

    Your feedback (coupled with our drive to develop the best plans possible) resulted in these two new innovative backup solutions. The plans offer an even-greater level of protection by combining our cloud-based data backup with a local ‘bare-metal’ backup.

    It’s hard to pick favorites, but here are some improvements we’re pretty excited about:

    • External hard drive backup. This is a feature we heard most requested by customers. You can now also add files and folders saved on an external drive to your online backup.
    • Mirror Image. If your hard drive crashes, Mirror Image can be used to quickly restore your entire disk (including the Windows operating system, all applications and settings) in just a few hours.
    • Courier Recovery. If you to recover all your data and/or don’t have Internet connectivity to perform a standard recovery, you can get a copy of your backup delivered right to your door.

    These new Carbonite Home features are currently available for PC subscriptions. For members of our growing Mac community, we look forward to delivering more features and functionality for you in the coming year.


  • What is New for Carbonite Access for iPhone?

    by Lynnette Nolan | Oct 21, 2011

    If you haven’t downloaded your free Carbonite Access app for your iPhone yet, here’s just another reason to do it today - accessing files from your Carbonite online backup on your iPhone just got better.

    Carbonite Access for iPhone 2.3 simplifies accessing data from your Carbonite backup on your iPhone. This release allows you to search for file names within a folder or search an entire computer’s backup. Also, your backed up pictures will now save to your camera roll, and you can adjust your settings to auto-logout when you close the app.

    Don’t have Carbonite Access on your iPhone yet? Download the free app.

  • Free Webinars: Data Disaster Recovery for SMBs and Online Data Backup Best Practices with the Carbonite Business Team

    by Lynnette Nolan | Oct 19, 2011

    Join the Carbonite Business team next week for two free, live webinars designed to educate on cloud-based data protection for small to mid-sized businesses.

    Tuesday, October 25 12:00 - 12:30 p.m. EST
    Affordable Approaches to Cloud-based Backup for SMBs

    A great data protection strategy calls for the primary onsite copy to be well protected. You might have local backup copies for a fast restore, but chances are that you have data and files that would really benefit from the additional protection of offsite backup. This broadcast will discuss approaches to cloud-based backup for offsite protection for smaller offices with multiple computers and larger offices that also require server backup.

    Your Presenter: This webinar is hosted by the Drobo Broadcast Network and features special guest expert Pete Lamson, Senior Vice President and General Manager, Small Business Division at Carbonite.

    Technical Requirements: Internet connection and speakers/headphones

    Update: Registration for this event is now closed.

    Wednesday, October 26 at 2:00 - 3:00 p.m. EST
    What Every Business Should Be Doing, But Isn’t: Do-it-yourself Disaster Prep

    In August, Carbonite surveyed small business owners to determine their companies’ preparedness in case of a data disaster event. We found that more than 80 percent of small business owners render their data their organization’s most valuable asset, yet less than half have even considered protecting their data from a disaster.

    During this free, 60-minute webinar you will learn:

    • What misconceptions hold back many small businesses from having a disaster preparedness plan in place
    • What a disaster preparedness plan should include for small businesses
    • How to create a plan to help ensure your business can continue to operate should a disaster - natural, technical or otherwise - strike
    • Key steps small businesses can take immediately to get started with a plan

    Your Presenter: This webinar is hosted by Office Arrow and features guest expert Sara Callanen, Small Business Marketing Manager, Small Business Division at Carbonite.

    Technical Requirements: Internet connection and speakers/headphones

    Update: Registration for this event is now closed.

  • Did Someone Say Tech Prom?

    by Lynnette Nolan | Oct 07, 2011

    Carbonite loves startups. In fact, it wasn’t too long ago when Carbonite was a startup.

    We’re fortunate to be headquartered in Boston, amidst a thriving startup community where we can learn from and even help foster these future leaders in technology.  In fact, recently, Carbonite co-founder and CEO David Friend was asked to demonstrate his 60-second Carbonite elevator pitch last month to MassChallenge startup competition contenders. David didn’t even need 30 seconds to give his pitch for Carbonite, “Back it up, and get it back for $59 a year.”

    While we enjoy networking and learning alongside the players in the Boston startup scene; nerds like to party, too. All work and no play, can make a sad computer programmer, and that’s why we’re thrilled to sponsor the upcoming DB Tech Prom, providing computer geeks in the Boston area a second chance at a triumphant prom. If you’re in the Boston area, come celebrate with Carbonite and the Boston startup community:

    There are less than 100 tickets to this event left, so if you plan on attending purchase your ticket soon here!

  • Ask a Carbonista: My Computer Crashed - How Do I Restore My Files?

    by Lynnette Nolan | Oct 05, 2011

    I’m sorry to hear about your computer crash, Dan. But don’t worry, it’s a cinch to reinstall Carbonite and restore your files.

    First step – reinstall your programs to your new computer. This will allow you to open your files on these programs once they are restored.

    Once the programs are installed, you can download Carbonite. Use the Restore Manager (Restore Assistant if you are using a Mac) to help restore your backed up files to your new computer. To help speed up your restore process, our support team recommends you perform all necessary Windows updates prior to your restore. Or temporarily turn off the updates during the restore process. You should also configure your power settings to disable sleep mode or hibernation.

    When your restore is complete and you've double checked that you have all your files, you can resume your backup and continue to protect your files on your new machine.

    Want to learn more? Read How to Recover from a Computer Crash in our support knowledge base. Or call a customer support representative at 1-877-222-5488.

  • Ask a Carbonista: What Happens To My Data If Restore Takes Longer Than 30 Days?

    by Lynnette Nolan | Sep 21, 2011

    Thanks for the tweet Rick, great question! I chatted with our resident customer support experts to get you the info you need.

    Here’s the deal. A complete data restore, on average, takes a few days at most, so you don’t have to worry about losing those files during a restore.

    However, there are a few factors that can cause your restore to take longer. Exceptionally large data sets, slow Internet connections or hard drive write speed, just to give you an idea.

    Any files that were not restored will be marked as missing, putting the files on track to be deleted in 30 days. If that does happen, you will have a 30-day window to re-restore those files.

    When Carbonite is not backing up or is in a frozen state, you will have as much time as you need to restore your data (given that you keep it in a frozen state until you have restored all desired files).

    We hope that helps! Drop me a comment if you have any more questions.


  • Carbonite Founder and CEO David Friend will Run, Eat, Drink & Pitch with MassChallenge

    by Lynnette Nolan | Sep 19, 2011

    Carbonite Founder and CEO David Friend has been in the technology startup scene for more than 25 years. In fact, it's safe to say that startup culture runs through David's veins, and Carbonite's as well.

    But did you know David is also an avid runner?

    Startup enthusiasts and runners in Boston are invited to join David Friend and MassChallenge tonight for the MassChallenge Run, Eat, Drink & Pitch Group 5k fun run/walk. Runners and walkers will depart from the MassChallenge offices at Fan Pier at 7:00 p.m. After the run, David and other local entrepreneurs will deliver 60-second pitches about their startups.

    There will be food and drink, and the event is free. For more information and registration, visit the MassChallenge/RunMenu event page.

    MassChallenge is a non-profit organization that connects early stage entrepreneurs to the resources they need to launch high-growth, high-impact businesses immediately. Here's a peek at last month's event so you can see what the night will entail.

    See you there!

  • September is National Preparedness Month - Are Small Businesses Prepared for a Data Disaster? [Infographic]

    by Lynnette Nolan | Sep 15, 2011

    Disasters – fires, hurricanes, earthquakes, floods, tornados – can happen anywhere and can cripple businesses in an instant, as we all know too well from recent events across the country. And natural disaster can mean data disaster. In fact, FEMA has stated that for 40 to 60 percent of small businesses a data disaster can mean company failure.

    In August, Carbonite surveyed small business owners to determine their companies’ preparedness in case of a data disaster event. What we found was that more than 80 percent of small business owners render their data their organization’s most valuable asset, yet less than half have even considered protecting their data from a disaster.  

    With the variety of affordable, accessible, easy to use data backup technologies available to business owners today, this is an investment businesses can’t afford not to make.

    In recognition of September as National Preparedness month, Carbonite is demonstrating its commitment to support SMBs in their disaster preparation efforts with a special limited-time promotion. Current Carbonite Business customers who refer other companies to Carbonite Business will earn one free month added to their account for every business that starts a Carbonite Business trial from their referral – up to a total of 24 earned bonus months. New customers referred through the program will also receive one free month added to their subscription. Visit our promotion site and start earning your free months today.

  • Ask a Carbonista: Will I Forfeit Remaining Free Trial Days if I Subscribe Before My Trial is Over?

    by Lynnette Nolan | Sep 07, 2011

    Happy to hear you've taken the first step to protecting your precious files, @chikvegan!

    Carbonite offers 15-day free trials of Carbonite Home  and 30-day trials of Carbonite Business to allow individuals and small businesses to try the services before they decide to buy.

    If you do decide to purchase a paid subscription before your free trial is through, the remaining days on your free trial will simply be added to your paid subscription. There is no need to wait the full 15 or 30 days to start your paid subscription; Carbonite will honor your full free trial.

    Want to try your own free trial? Start a Carbonite Home & Home Office 15-day free trial or a Carbonite Business 30-day free trial.

  • Is Computer Backup on Your Back to School Checklist?

    by Lynnette Nolan | Sep 01, 2011

    It’s remarkable how technology has changed back to school shopping. A decade ago, the students began the school year with backpacks stocked with notebooks, pencils, and pens. Now back to school checklists include laptops, iPads, smartphones and other tech devices.

    These days, most school work is done on a computer and it’s a classic nightmare for students and parents alike when a project or assignment is lost due to a computer crash.

    This back to school season, we’re offering you the opportunity to win a full year subscription to Carbonite Online Backup. By automatically backing up your computer’s hard drive, all homework and coursework will be protected from hard drive failure or data loss – from the first day of school to summer break next year.

    For your chance to win, all you need to do is follow @Carbonite on Twitter (twitter.com/carbonite) and re-tweet our contest tweet “Keep all your homework and coursework safe this school year with Carbonite Online Backup” to be automatically entered in our drawing.

    This contest ends on September 7, 2011. Good luck!

  • Ask a Carbonista: How Can I Restart My Backup?

    by Lynnette Nolan | Aug 31, 2011

    This is a great question, Jessica!

    If you've selected folders for backup that you don't want included in your initial backup set, or you purchased a new PC and want to begin a fresh backup instead of restoring the data from your old machine, you can start your backup over.

    The easiest way to restart your backup is to deselect all of your files from your backup set through the Carbonite Backup Drive and then select the locations you want to include in your new backup set. Any file not reselected for backup will be removed from our servers within 72 hours.

    Want to learn more? Read Starting Your Backup Over in our support knowledge base for step by step instructions.