Ask a Carbonista: Customer Support’s Ten Most Wanted - Part 1

by Lynnette Nolan | May 16, 2008
Customer Support's
Ten Most Wanted


Part 2 / Part 3 / Part 4

In Carbonite’s Customer Support department, we answer thousands of questions each week, and many folks want to know the same things. I’ve compiled a list of the top ten questions we receive most often and the best (general) answers we can give. These answers are specific to Carbonite Version 3.5. (If you’re on an earlier version, log into your account and reinstall Carbonite to get the latest version.) Given the length of some of the answers, I have decided to turn this into a multi-part post. And so, without any further ado...

1. What operating systems does Carbonite support, and what new ones are planned for support in the future?

Right now, Carbonite runs on Windows XP and Windows Vista. We’re just a few months away from our Macintosh version’s release. We didn’t develop for nor test on Windows Server 2003 or Windows Small Business Server, but most folks using those operating systems run Carbonite just fine – we just recommend that you first install a trial, back some files up, and test restoring them to make sure that your Windows Server configuration is compatible with Carbonite. We’re working on a small business edition of Carbonite due for release later this year that will support some Windows Server operating systems. Carbonite doesn’t work on Windows 2000, versions of Windows prior to XP (such as Windows 98 or Windows ME), or Linux.

2. What do the different colored dots mean?


  • A green dot on a file indicates that the file is selected for backup, and that the backup of that file is up-to-date.
  • A yellow dot on a file indicates that the file is selected for backup, but is out-of-date and awaiting backup. (Note: the yellow dots look orange on some screens.)
  • A green dot on a folder indicates that everything within that folder is selected for backup, and that the backups are up-to-date for all of the selected items within that folder.
  • A yellow dot on a folder indicates that one or more items within that folder are selected for backup, but that the backup for one or more items within that folder is out-of-date and is awaiting backup.
  • A green dot with a hole in the center (a "donut") on a folder indicates that not everything within that folder is selected for backup, but that the backups are up to date for all of the items that are selected for backup.
  • No dot on a file means that the file is not selected for backup.
  • No dot on a folder means that nothing within that folder (nor the folder itself) is selected for backup.