In Carbonite’s Customer Support department, we answer thousands of
questions each week, and many folks want to know the same things. I’ve
compiled a list of the top ten questions we receive most often and the
best (general) answers we can give. These answers are specific to
Carbonite Version 3.5. (If you’re on an earlier version, log into your
account and reinstall Carbonite to get the latest version.) Given the
length of some of the answers, I have decided to turn this into a
multi-part post. And so, without any further ado, here's part 2:
3. If I delete a file from my computer, how long will Carbonite keep it in my backup?
As a backup program, Carbonite maintains a copy of each of the files
that are on your computer. If you delete files, Carbonite marks those
files for removal from the backup server. We know that folks sometimes
delete the wrong file by accident and don’t notice right away, so we
save the files you delete for thirty days before removing them. If
you’re a trial customer, we’ll keep the file for 30 days or for 15 days
after your trial has ended – whichever is shorter.
4. Is it really unlimited? No, seriously… How much can I back up?
Yes, it really IS unlimited - we don't limit how much data you can
back up. Remember, the more you back up, the longer it will take, both
to back up and to restore. Ultimately, practicality will determine just
how much you should back up. Folks with hundreds of gigabytes of data
really should consider a local backup solution, such as an external
hard drive, for their less important files and use Carbonite to back up
the most important items.
5. How do I restore just one file (or a few files)?
To restore individual items (rather than the entire computer), just
open the Carbonite Backup Drive located within My Computer and browse
to items you want to restore. Folders in the Carbonite Backup Drive are
organized the same way as they were on your computer. Right-click the
item or items you want to restore, and then select Restore.