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| Jun 12, 2009
I've mentioned in past posts, one of the metrics I track every week at
Carbonite is how satisfied our customers are with our customer support.
Those of you who have interacted with our customer support team know
that each interaction is followed by a short survey — that's how I get
the data. Over the last 9 months we have made great strides and our
"satisfied/very satisfied" numbers are now well above industry averages
and still rising.
These improvements, along with the rock solid
performance of our data centers, have lead to Carbonite being listed in
the PC Pro Reliability and Service Award in the software category. The
awards are judged via an open survey that asks PC users to express
their views on hardware and software purchased over the last year.
Those who are nominated are encouraged to promote voting with their
customers in order to help the judges gain as much feedback as possible.
The PC Pro nomination comes on the heels of winning a Webware 100 award where we were voted up by thousands of readers.
If you'd like to participate, please click here
to visit the survey. You can just click Next 4 times to get to the
software page. Once you've voted and expressed other relevant feedback,
you can either identify yourself or just skip to the end of the survey.
Thanks, we appreciate your support and recognition.