One in Ten Portables Downed by 'Laptop Rage'

by Lynnette Nolan | Jun 16, 2009

We all know about hard drive crashes and theft, but the following article that appeared a couple of months ago in Techworld totally blew me away. I'm not completely surprised by the spilled food statistic (I remember one of my kids giving me her "dead" laptop. "Zoe, why does your laptop smell like beer?"), but the rage thing was news to me.

One in ten portables downed by 'laptop rage'

Paul Boutin, The Industry Standard20 April 2009

A significant portion of damage to laptops is caused by the "anger or frustration" that employees take out on them, a study has found.

That is one of the findings of a new study entitled "Business Risk of a Lost Laptop." It was published last Wednesday by the Ponemon Institute and is funded by Dell, which is using the study to tout its data encryption and recovery solutions.

The report, described by Ponemon as a web-based survey of 3,100 IT and security practitioners located in the United States, the United Kingdom, Germany, France, Mexico and Brazil, found that laptop-smashing employees were cited as the leading cause of damage by one in three respondents in Mexico and Brazil.

The Brits are more reserved: Only 6 percent of UK respondents blamed angry staff. Instead, travel-related damage caused by not taking proper care of the laptop leads among the British, with just over half of UK respondents claiming it was the most common cause of damage.

Americans rate laptop rage and mishandling on the road fairly low - 13 percent and 25 percent, respectively. Instead, 34 percent of American IT pros told Ponemon that "spilling food or liquids on the laptop" is the top cause of damage. But before you roll your eyes at ugly Americans, take note: An even higher 36 percent voted food spills the top problem among the French."


Dave
CEO, Carbonite