Ask a Carbonista: Can My Family Access My Online Backup in an Emergency?

by Lynnette Nolan | Aug 24, 2011

We love that you're thinking ahead to ensure you're prepared for anything, MariaIsabel!

Our computer hard drives hold documents, family photos, and other digital memories that are just as valuable to the people in our lives as they are to us. There are simple steps you can take to ensure your backed up data is placed in the hands of family or friends in the event of an emergency.

If you decide to grant access to your backup to family or friends, you should share your Carbonite account logins or leave the information in a designated place where it can be found later. Also, if you hold a private encryption key, it’s crucial to share that information with your future account holders because we won't have your private key in our records. Without your key, they’ll be unable to access your data.

Then, later, if something does happen to you, your family can contact us to fill out a Certification of Ownership form to assume ownership of your account.

If you have more questions about how to set up your account to be transferred to family or friends in the event of an emergency, feel free to contact us.