Ask a Carbonista: What Happens To My Data If Restore Takes Longer Than 30 Days?

by Lynnette Nolan | Sep 21, 2011

Thanks for the tweet Rick, great question! I chatted with our resident customer support experts to get you the info you need.

Here’s the deal. A complete data restore, on average, takes a few days at most, so you don’t have to worry about losing those files during a restore.

However, there are a few factors that can cause your restore to take longer. Exceptionally large data sets, slow Internet connections or hard drive write speed, just to give you an idea.

Any files that were not restored will be marked as missing, putting the files on track to be deleted in 30 days. If that does happen, you will have a 30-day window to re-restore those files.

When Carbonite is not backing up or is in a frozen state, you will have as much time as you need to restore your data (given that you keep it in a frozen state until you have restored all desired files).

We hope that helps! Drop me a comment if you have any more questions.