A Message from Carbonite CEO, David Friend

by Lynnette Nolan | Nov 02, 2011
Recently, some of our customers alerted us that they received emails to the account used for their Carbonite correspondence. We finally traced these emails back to their source, and I am pretty angry about what happened. So I owe any customers impacted by this an apology and a full explanation.

UPDATE, Nov. 4: Carbonite markets its products through a variety of advertising channels including email. In order to make sure our own customers don't receive email ads for Carbonite, we engage in a standard industry practice of providing a "suppression" (do not email) list to email marketing firms. They are contractually obligated to use these lists only to avoid sending those customers email, NOT for any other purpose.

We do not sell or share email addresses with anyone. In this case the advertiser we were working with mishandled our customer email list and customers received emails they should not have received. The advertiser has assured us that our customer email addresses are being completely removed from their systems. Needless to say, we are taking the appropriate actions with this advertiser and I trust that our customers will never hear from them again.

Fortunately, they never had anything more than email addresses, so customers’ personal information was not compromised in any way and this in no way affects their backups. We continue to actively monitor the situation as we consider this a very serious matter.

I sincerely apologize for this incident and hope that it did not cause any of our customers serious inconvenience. If you have any questions about what happened, please do not hesitate to contact me.

Sincerely,
Dave Friend, Carbonite CEO and Chairman