Ask a Carbonista: What are Best Practices for Backing Up My External Hard Drives Connected?

by Lynnette Nolan | Dec 20, 2012
We know our customers have different backup needs, which is why we offer a variety of plans with different features and capabilities. And one of our popular features is external hard drive backup.

Whatever plan you have, you can rest assured that your backed up data is safe in the cloud with Carbonite! But it’s important to understand the difference between backup and storage – especially if your plan includes external hard drive backup.

Carbonite's automatic, continuous backup means that, after the initial backup of your data, files are backed up within 10 minutes of the first change and within 24 hours of subsequent changes. But if your device is disconnected for an extended period of time, the Carbonite software will assume you no longer want that data and those files are deleted from our servers.

Staying connected is easy when you’re backing up a computer – in most cases, whenever the computer is on, it’s online (and connected to Carbonite!). But for those backing up their external hard drive, it’s important to remember to keep those devices connected to ensure enough time for the backup to occur. Frequently unplugging or disconnecting an external hard drive could mean an incomplete or unsuccessful backup.

Whether you’re backing up your home laptop, work desktop or external hard drive (or all three!), we want to make your experience as simple and stress-free as possible! So if you ever have questions about the status of your backup – or your external device’s connectivity – you can reach out to our support team.