• Carbonite Security Update: Heartbleed

    by Megan Wittenberger | Apr 14, 2014

    As you may have seen in recent news, a major vulnerability has been exposed in OpenSSL, a popular web encryption software used widely across the internet. This vulnerability – dubbed Heartbleed – makes it possible for hackers to access information transmitted from your computer even though it is being encrypted via the HTTPS protocol. 

    Data privacy and security is of the utmost importance to us. Here’s some information about how Carbonite has been affected by Heartbleed, and what – if any – steps our users need to take.

    Carbonite Personal and Pro are unaffected
    Carbonite Personal and Pro subscriptions do not use the affected encryption software. Your personal data was never at risk. With Carbonite’s Personal and Pro subscriptions, your data is protected by the following safeguards:

    Encryption: Your data is encrypted while on your computer and securely transmitted to our data centers, where it stays encrypted.
    Data centers: Our state-of-the-art data centers are guarded 24/7, employ temperature control and biometric scanners, and have backup generators in the event of a power disruption.
    Third-party compliance audit: We recently completed a six-month audit with an outside firm to ensure all of our practices meet the strict federal guidelines of HIPAA and SOC 2. The external auditor found that we met or exceeded the requirements.

    If any of your other online vendors has been impacted by Heartbleed and you use the same password as you do for Carbonite, we recommend changing both passwords. Your Carbonite password should only be used for our service, and data security best practices state that a password should be at least 10 characters, with capital letters, numbers and symbols.

    Carbonite Sync & Share and Server backup are affected
    We are using the affected software for Carbonite Sync & Share and Carbonite Server backup. Carbonite has not experienced any signs of exploitation as a result of this widespread internet vulnerability, and we have taken immediate steps to remediate the vulnerability and obtain new encryption certificates. These two steps provide full resolution of this issue, however to ensure you are fully protected, we recommend you change your Carbonite password. We are currently in the process of obtaining new security certificates, and will send an email to all Sync & Share and Carbonite Server backup users when it's been completed so they can change their passwords.

  • You Know You're a Business Owner When...

    by Sara Harold | Feb 19, 2014

    There are more than 23 million small businesses in the US. They provide us with things like coffee every morning, dry-cleaned clothes, legal representation, preventative healthcare and tax prep. Take a peek into their lives, and thank a small business owner for all they do today! (Hugs are good too.)

    You can’t count the number of times you’ve heard the phrase “Wears many hats.
    But you know it’s way more than the number of hats you have – metaphorically and in your closet.




     Vacation – what’s that?!
    You can’t remember the last time you made it through an entire vacation without checking in with the office, reading emails or making business calls. Maybe when you retire.


    It drives you crazy when people say, “But you’re your own boss! How hard can that be?”
    If it was this easy, everyone would run their own business.



    You’re a networking machine.

    Whether it’s catching up with the president of the Chamber of Commerce at the post office or running into a potential client at dinner, you always stop to have a word (or 500). How else are you supposed to know what’s going on in your community and industry?!


    You’re a planner.
    A good business plan is a work of art – and you aim to be Van Gogh.

     

    You’re part of the backbone of America – thank you for all that you do!

  • More Choices, New Features: Introducing our New Business Plans

    by Lynnette Nolan | Jan 13, 2014

    Last week, our Brand Director, Ali, shared the details of our site redesign. We hope you’ve had a chance to look around and – more importantly, we hope you like what you see!

    Our site was redesigned to assist our customers with all things business continuity; our revamped business plans put the pro in professional and our new server plans serve all your data protection needs. Rest assured, Carbonite still offers the same simple, automatic backup for your personal computer, home office or small business – but we’ve added some great features to ensure that our plans are covering all your bases! As we’ve talked to more and more business owners who are backing up with us, we’ve gotten some important insights into what businesses want and need. And we’ve incorporated that feedback into designing our new plans.

    Check out the details:

    Pro
    Starting at $269.99 per year, our HIPAA-compliant Pro plans will back up the financial data, healthcare records and other crucial business files on all of your business’s workstations. See how we stack up against the competition.

    business dashboard
    Server
    You can now back up all of your databases and live applications – like Exchange, SQL & Oracle – starting at just $799.99 per year. And just like our Pro plans, our Server options can help your business keep up with HIPAA compliance. Our server plans also boast the fastest speeds around!

    Appliance
    Fast backups and restores and minimal downtime in the event of a disaster are two critical pieces to all business continuity plans. With the new Carbonite appliance, images of your business’s servers are saved on-site and in the cloud.

    Sync & Share
    Accessing your data is just as important as protecting it and work doesn’t always end when you leave the office. So we’ve added Sync & Share to all of our plans, arming you with the ability to access, edit and share documents with your colleagues and collaborators – even if they aren’t Carbonite customers!

    We hope these updates make your life easier when it comes to chosing the right plan for your needs. And if you’re already backing up your business with us, our added features will continue to provide peace of mind, knowing your data protected and your business has the power to stay up and running. Stay tuned because there’s more to come!

  • A New Look and a Better Way to Back up Your Business

    by Ali Aldrich | Jan 09, 2014

    From technology to our website (like our new look?!), a lot has changed since we started backing up, back in 2005! But one thing has always remained constant for us: understanding the importance of protecting what matters. We were founded around a dining room table after our CEO’s daughter lost a semester’s worth of work, and our co-founder’s wife lost a laptop full of pictures.

    Now we’re helping our customers save so much more than memories and homework. We’re backing up files, folders and servers. We’re helping businesses reduce downtime after a disaster. Over the years, we’ve found that we're able to help our customers by understanding what’s important to them, and offering solutions that are easy, automatic and affordable.

    Along with our new site design and new plans is an all new blog! Not only do we have your backup, but we’ve also got your back when it comes to all things business. So stay tuned, because we’ll be sharing tips, tricks and expert advice to keep your small business up-to-date on tech trends.

  • Employing Cloud Solutions in Small Businesses [INFOGRAPHIC]

    by Lynnette Nolan | Dec 06, 2013

    No matter the industry, when your home is your office, you’re often an IT professional too! Our recent survey shows that, from saving time and money to utilizing new technologies to streamlining operations, employing cloud solutions greatly benefits small businesses.

    Almost all small businesses are actually using the cloud in some capacity, but nearly half of our respondents thought they were working without it. So it’s no surprise that 8 out of 10 respondents admitted they aren’t using the cloud to its full potential.

    One of the best ways to employ the cloud at your small business is with automatic online backup.

    If you’re already using Carbonite, you know the cloud is brings benefits with automatic, offsite backup. But did you know that with our Anytime, Anywhere Access feature, the cloud can do even more? From anytime, anywhere access, to restoring lost or deleted files, the cloud acts as an amazing personal assistant whose got your back(up).

    Check out this infographic to learn more about work from home trends, visit our Small Business Hub for articles about efficiency and productivity.

  • Special Offer to Keep Backup Exec.cloud Customers Protected

    by Lynnette Nolan | Dec 03, 2013

    Symantec is discontinuing Backup Exec.cloud next month, and we have a special offer to keep your business protected.

    Current Backup Exec.cloud customers who switch to Carbonite will receive the equivalent of their Backup Exec.cloud subscription for free! Contact our Business Team at businessteam@carbonite.com or 855-227-2249 to redeem this special offer!

    How do Carbonite plans compare to Backup Exec.cloud?

    • More features – but not more money
    • Only pay for what you use: Carbonite offers plans to back up workstations only (starting at $269.99), servers only ($799.99), and servers and workstations ($999.99).
    • Sync & Share: Carbonite offers file sync and share features so employees can keep working across all of their devices.
    • More platforms: Carbonite backs up both Macs and Windows PCs – Symantec only backs up Windows PCs.
    • More databases/live applications:
      • Backup Exec.cloud backs up Exchange and SQL
      • Carbonite backs up Exchange, SQL, SharePoint, MySQL and Oracle

    Still need convincing? We know that your business has a need for speed, and Carbonite Server Backup is proven to be more than twice as fast as leading competitors. Check out the results for yourself!

  • Carbonite Server Backup Proven More than Twice As Fast As Leading Competitors

    by Lynnette Nolan | Dec 03, 2013

    When it comes to getting your critical files and databases backed up, we understand your business’ need for speed. And we’re excited to announce that Carbonite Server Backup has been tested and proven to be the fastest among leading competitors!

    The Tolly Group tested Carbonite Server Backup against Mozy Pro, CrashPlan Pro and SOS Online Backup using a 54.6GB dataset that included multimedia, office documents, compressed archives, web server data and system files and applications.

    Backup Test

    Vendor

    Average Time to Complete Backup

    Carbonite in Comparison

    Carbonite Server

    1 hour 53 minutes

    FASTEST SOLUTION TESTED

    CrashPlan Pro

    6 hours 22.5 minutes

    2.4 times faster

    SOS Online Backup

    7 hours 54.5 minutes

    3.2 times faster

    Mozy Pro*

    25 hours 30 minutes

    12.5 times faster

    Restore Test

    Vendor

    Average Time to Complete Restore

    Carbonite in Comparison

    Carbonite Server

    1 hour 7 minutes

    FASTEST SOLUTION TESTED

    CrashPlan Pro

    5 hours 59.5 minutes

    3.7 times faster

    SOS Online Backup

    5 hours 13 minutes

    3.1 times faster

    Mozy Pro*

    39 hours 3 minutes

    29.4 times faster

    *Due to global deduplication, Mozy Pro was only able to complete one full backup and restore, while the others were each tested twice.

     

    We’re excited to offer server backup to our business customers, and we’re thrilled that the Tolly results backed up what we already knew – our server solutions protect their valuable data so they can get back up and running as quickly in the event of data loss or disruption!

  • Carbonite Named to Deloitte’s Fast 500 Winners’ List

    by Lynnette Nolan | Nov 14, 2013

    Lately, we’re sharing a lot of news about moving faster! Last week we announced that we've eliminated our throttling policy, increasing bandwidth (allowing for a faster back up experience for our customers) and now we’re thrilled to share that we've earned a spot on Deloitte’s Fast 500 list for another year!

    The Fast 500 ranks North America’s fastest growing companies and we’re proud to be included on the list, alongside 36 of our Boston-area neighbors!

    Want to learn more about the fast-growing, innovative companies that made the cut? Check out the winners’ brochure or following the conversation on Twitter with the hashtag #Fast500.

  • We’ve Increased Our Bandwidth and Done Away with Throttling!

    by Lynnette Nolan | Nov 08, 2013

    We know that your data is precious, and that you want it backed up to the safety of the cloud as quickly as possible. So now we’re making your secure, automatic backup even better!

    We’re excited to announce that we’ve eliminated our 200GB throttling cap and expanded our bandwidth capability!

    Sure this sounds awesome, but what does this mean for you and your backup?

    Well, we could explain how we’ve responded to our customers’ feedback by removing the 200GB throttling cap in a few paragraphs here, but in the spirit of things going faster – check out this video!

  • Protect Your Files From Malware

    by Lynnette Nolan | Oct 08, 2013

    By backing up your files, you’ve already taken an important step in protecting your computer – but there are threats beyond data loss that you can prepare for.

    Malware (short for malicious software) is software that is developed to disrupt or damage a computer system. It can appear in a number of ways, and can be used to gather private information, delete data or even lock people out of their own files. According to Kaspersky Labs, there are more than 200,000 new malware threats per day!

    One such malware, Cryptolocker, has been making the internet rounds over the past several weeks. The software is called “ransomware,” as it encrypts the files on infected computers so users can’t access them. When someone tries to open a file on a computer infected with this malware, they are alerted that they must pay $300 for their files to be unencrypted so they can access them. Deleting the malware or refusing to pay the ransom will leave their files encrypted. Spiceworks has a great overview of the issue
    .

    As your trusted partner in data protection, we at Carbonite want to ensure that our customers are aware of these threats and know how to prevent them from infecting their computers and servers. Here are some tips that can help you avoid malware and other types of viruses:

    • Be an email skeptic: Malware is often spread through email links or attachments. Don’t open attachments or click on links from people or companies you’re not familiar with.
    • Free software – too good to be true?: Downloading free software is tempting, but it may include spyware and other malicious content. Only download software from trusted vendors.
    • Down with the pop-ups: Block pop-up windows and don’t click on links or buttons within them.
    • Bump up your browser security: Go into your web browser settings and make sure your security settings are set to medium or higher.
    • Beware of illegal downloads: While it’s tempting to watch a movie that’s still in theatres on your computer, many files shared on illegal file-sharing sites have pieces of malware attached to them.

    These are just a few tips that can help you avoid the headaches and other negative effects of malware. Safe (internet) surfing!

  • Head Back to School with Backup!

    by Lynnette Nolan | Aug 28, 2013

    The end of August sure crept up on us! We can’t believe it’s already time to head back to school! As you fill the backpacks with new laptops, tablets and smartphones, keep these back-to-school tech tips in mind. They take less than 10 minutes, but can save your family hours and dollars down the road:

    Cloud Backup:  Backing up to the cloud protects your important files so you can get them back if your computer crashes or is stolen, and with our mobile app files are accessible from the dorm, the campus library and on the go!

    Virus Protection: While back-to-school virus protection generally consists of stocking up on tissues and hand sanitizer, the threat of computer viruses shouldn't be ignored. Millions of computer viruses can allow someone to access your data, collect billing information or take control of your computer. These bugs can also slow down your computer and interfere with your programs.

    Password Protocol: With many schools relaxing their technology policies, and allowing students to bring devices to school, it's important to make sure your students gadgets are password protected!

    Mobile Data Usage: On-the-go internet allows students to remotely access files, quickly look up a fact for a history paper and connect with friends, but checking the data charges on your bill could be enough to send you to the school nurse! Make sure your mobile data plan fits your family’s needs, and don’t forget that connecting to Wi-Fi can help you avoid overage fees.

    How do you prep for #back2school? Tweet us at @Carbonite to share your tips!

  • Ask a Carbonista: How Can I Set Myself Up for Success?

    by Lynnette Nolan | Aug 08, 2013

    We can’t believe August is already well underway! As the summer dwindles down and back-to-school preparations commence, take a few minutes before things start getting really crazy to set yourself – or your student – up for success!

    With cloud backup, valuable data is protected and accessible from anywhere! That means you can scroll through your backup via your smartphone to access the notes for your big presentation. Or, if your high schooler is begging you to race to their homeroom with the term paper that is sitting on your kitchen table, you can gently remind them that all they have to do is log in to Carbonite from the computer lab and print off another copy.

    Sound good? It is! And to make it even better, we have a bunch of great tips to help get you started with Carbonite:

    • During the initial backup process, leave your computer on overnight for a quicker backup, and make sure it’s set to never go to sleep.
    • Download the Carbonite Mobile app (it’s free!) on your iOS and Android devices so you can access your backup on the go and back up the photos and videos on your smartphone and tablet.
    • With Carbonite Home, videos are not automatically selected for backup. If you’d like to include videos in your backup, here are instructions on how to do so.
    • Our US-based customer support team is available via live chat, email or phone and they’re always ready to help!
    • If you work on the go, on multiple devices (and who doesn’t?!), download our free file syncing and sharing tool, Carbonite Currents, which acts as a recent files list across all of your devices.
    If you aren't backing up yet, take backup off your to-do list by starting a free trial.
  • From Cloud Lounge to Cloud Backup: A BlogHer 2013 Recap

    by Lynnette Nolan | Jul 31, 2013

    Summer is always a busy time for the Carbonite crew! While our Reseller team is down in Orlando for CompTIA’s ChannleCon, the PR team – and Captain Carbonite – just returned from this year’s amazing BlogHer conference in Chicago!

    From tech writers to crafty couponers to multi-tasking moms, we had the opportunity to chat with some amazing conference attendees at our cloud lounge, where they were able to relax, recharge and regroup.

    blogher cloud lounge booth

    We loved having the chance to educate an eager audience about backup. And it was so cool for us to hear firsthand how Carbonite had saved people’s business documents, family photos and even manuscripts!

    No one was more excited to hear about data disasters averted than Captain Carbonite.

    captain carbonite at blogher

    But we also heard some sad stories about baby pictures lost in a hard drive crash and power surges that deleted months of edits to files that weren't backed up. To avoid hearing these tragic tales next year, we gave a complimentary year of Carbonite Home backup to each attendee who visited the cloud lounge!

    We can’t wait to follow-up with everyone who dropped a