• World Backup Day Tips from Carbonite - Include Files in Your Backup

    by User Not Found | Mar 28, 2012

    We all think "a computer crash will never happen to me" – until one day it does. In a recent survey, we learned that half of Americans have already experienced at least one computer crash in which they lost all of their digital data! So, there really is no time like the present to make sure you have all your important files protected in your backup.

    World Backup Day Backup Tip #3: Include Files in Your Backup

    When you first install Carbonite you are given two options for back up, with automatic or advanced/manual settings. The Automatic, or default, backup options are recommended and will be a fit for most users. (For a complete list of what is backed up by default with Carbonite, please read File Types Carbonite Backs Up in our online support knowledge base.)

    However, if you have important files or folders that can be backed up by Carbonite but aren’t included in the automatic settings, you can add most of these files to your backup set with just a few clicks.

    PC users can back up files excluded from the default backup setting in two ways: by backing up single files or choosing specific types of files (e.g., .avi, .jpg, .doc). Mac users can add any files which are excluded from the default backup by selecting them individually through the Carbonite Preferences pane.

    For step-by-step instructions on how to add files, read Backing Up Files That Are Excluded by Default in our online support knowledge base.

    Not a Carbonite Customer yet? Start backing up today with a free trial.

  • World Backup Day Tips from Carbonite - Test a Restore

    by User Not Found | Mar 27, 2012

    With the majority of Americans keeping digital-only versions of data, it’s alarming to learn that 46% of Americans would never see their files again if something happened to them. What would you do if you lost the only copy of your resume or your music collection was deleted?

    The main reason our customers back up their computers is to ensure they can recover their valuable files if they are lost, deleted, or damaged. That’s why our next World Backup Day backup tip is to test out a restore before there’s an actual need to recover your files, so you know what to do.

    World Backup Day Backup Tip #2: Test a Restore

    Performing a test restore is a great way for you to ensure you will know how to restore your files from your Carbonite backup. As you can imagine, if you do need to retrieve a deleted file or have just experienced a crash, it can be a stressful moment. Follow these step-by-step instructions to see how simple it is to restore your files, as well as guarantee you’ve selected all desired locations for backup.

    Steps to perform a test restore:

    Now, if you ever need to perform a critical file restore, you’ll be ready! For help on how to perform a complete restore of all your files, read Restoring All of Your Files in our online support knowledge base. Not a Carbonite customer yet? Start a free trial today.

  • World Backup Day Tips from Carbonite - Check Your Backup

    by User Not Found | Mar 26, 2012

    When the digital versions of your photos and documents are the only versions that exist – and 82% of Americans told us they keep only digital versions of their files -  it’s more important than ever to back up the documents and files that are most important to you. So, in honor of World Backup Day on March 31st, we wanted to share a few key backup tips and best practices this week.

    Carbonite customers know the importance of backing up, but. it’s also important to  double-check your backup. While Carbonite online backup is automatic, it’s a good backup practice to take a moment to check the backup status of your files and folders to ensure they are included in your backup and protected.

    World Backup Day Backup Tip #1: Check Your Backup

    For PC users, you can easily determine which files and folders Carbonite is backing up with the colored status dots that appear next to a file or folder as visible on your computer (desktop, folder lists, etc.). These colored status dots show you if a file is backed up, pending back up or not selected for back up. With this patented Carbonite technology, you can easily see the status of your individual files or folders. You can learn more by reading How to Tell What’s Backed Up (Windows) in our online knowledge base.

    With the Mac version of Carbonite, you can view the colored status dots through the Carbonite Preferences pane. Again, these dots will show you if a file is backed up, pending back up or not selected for back up. You can learn more by reading How to Tell What’s Backed Up (Mac) in our online knowledge base.

    After checking your backup, if you notice any important files have not been backed up with Carbonite’s default backup settings, then you can easily add the files to your backup set. To learn how to add files, read Including Files In Your Backup Set.

    Not a Carbonite customer yet? Start your 15-day free trial today!

  • World Backup Day is March 31 - What Are Your Files Worth?

    by User Not Found | Mar 22, 2012

    What if your computer crashed today, would you be able to get all of your files back? If not, what would you be willing to sacrifice to recover your precious data? World Backup Day, a day for computer data backup awareness, is March 31. A recent study from Carbonite revealed that although 82% of Americans keep only digital files, 39% haven’t backed up their data in over a year. And what they’d be willing to give up to get back their lost data is surprising!

    In honor of this event we ask you to consider what your digital files are worth to you and if you’re keeping them safe. If you’re not already backing up with Carbonite, we invite you to start a free trial so you can start safeguarding your files today!

  • Big Gaps in Small Business Backup Plans [Infographic]

    by User Not Found | Mar 13, 2012

    How reliable is your small business’ data backup plan? Recently, we surveyed small businesses to study how they prepare for a data disaster. We found that many small businesses are in fact backing up their data – yet despite known risks, they continue to choose a range of out-of-date and unreliable technologies to protect important business data.

    Close the gaps in your small business backup plan. Try a free 30-day trial of Carbonite Business, and if you’re ready to trade in your “clunker" of a backup solution now, you can get 3 months free with this limited time offer.

  • A Message from Carbonite CEO, David Friend Regarding Ads on Limbaugh

    by User Not Found | Mar 02, 2012
    UPDATE

    A Statement from David Friend, CEO of Carbonite as of 6:45pm ET, March 3:

    “No one with daughters the age of Sandra Fluke, and I have two, could possibly abide the insult and abuse heaped upon this courageous and well-intentioned young lady. Mr. Limbaugh, with his highly personal attacks on Miss Fluke, overstepped any reasonable bounds of decency. Even though Mr. Limbaugh has now issued an apology, we have nonetheless decided to withdraw our advertising from his show. We hope that our action, along with the other advertisers who have already withdrawn their ads, will ultimately contribute to a more civilized public discourse.”

    ——

    Original post:

    Over the past two days we have received a tremendous amount of feedback on Rush Limbaugh’s recent comments.  I too am offended and very concerned about his comments.  Limbaugh’s remarks have us rethinking our future use of talk radio.  

    We use more than 40 talk show hosts to help get the Carbonite message out to the public.  The nature of talk radio is that from time to time listeners are offended by a host and ask that we pull our advertising. This goes for conservatives like Limbaugh and progressives like Stephanie Miller and Ed Shultz. We even get customers who demand that we pull the plug on NPR.   As an advertiser, we do not have control over a show’s editorial content or what they say on air. Carbonite does not endorse the opinions of the shows or their hosts.

    However, the outcry over Limbaugh is the worst we’ve ever seen. I have scheduled a face-to-face meeting next week with Limbaugh during which I will impress upon him that his comments were offensive to many of our customers and employees alike.  

    Please know your voice has been heard and that we are taking this matter very seriously.

    Sincerely,
    David Friend

  • 10 Rules for Entrepreneurs: Make Mistakes, Move Fast, Recover and Learn

    by User Not Found | Mar 01, 2012
    Of all the lessons I’ve learned in business, rule #5 from my personal 10 Rules for Entrepreneurs - Make mistakes, move fast, recover and learn - should apply to everyone from the CEO on down.  But it doesn’t mean that we should strive for mistakes.  It means is that you have complete tolerance for good bets that go wrong.  There’s a big difference between mistakes that are the result of incompetence and mistakes that are the result of a carefully considered risk that goes sour.   

    Let me give you an example.  Suppose an engineering team releases a product that turns out to have an obvious security flaw that causes huge harm to the company’s reputation.  It turns out that nobody had performed adequate testing.  That’s simple incompetence and somebody clearly really messed up.   On the other hand, let’s say that in order to beat a competitor to market, an engineering team takes some shortcuts to get a new product out the door in half the time that they had originally estimated.  Nevertheless, the product flops.  It would be easy to say in retrospect, “You should have done more market research, more testing, more focus groups, etc.” but those processes would have delayed the product to the point where it would have surely flopped.  The bottom line: you took a chance, and you failed.   Now, you need to figure out why you failed so your next chance unfolds differently.  What could have been done differently that would have made the outcome more favorable?  How will you apply what you learned to the next product?  And, is it too late to go back and fix what went wrong and try again?   

    In a fast moving industry, you can’t eliminate risk.  Trying to eliminate risk is like driving by looking in the rear view mirror – as long as the road is straight, it works fine. 

    -Dave Friend, Carbonite CEO

  • Quick Tips to Safeguard Your Tax Documents This Tax Season

    by User Not Found | Feb 28, 2012
    It’s that time of the year again – tax season’s in full swing. Did you know the IRS requires you to keep your tax documents and records for years – with different requirements for different documents? The IRS also recommends you keep all of your W-2 forms until you’re eligible for retirement! As you begin to prepare your taxes, online backup solutions from Carbonite offer a simple solution for protecting important tax documents and other valuable files.

    Here are a few tips for protecting your tax documents:
    • Scan paper documents – Keeping scanned copies of financial documents and receipts for tax deductions will help protect your financial information from being damaged and lost or misplaced. Storing documents digitally also allows an added level of protection if you choose to encrypt your files.
    • Organize – Organizing digital or scanned financial records and receipts on your computer, for example in folders named by tax year, can help keep your files easy to find for years to come
    • Back them up the cloud – Backing up your financial documents and receipts online with Carbonite not only helps safeguard your important information from a computer crash, theft, or the unthinkable – a natural disaster – but your files will be also be accessible from nearly any internet connected device if you need to reference a document on the go.
    More than half of Americans (51%) have experienced a computer crash where they lost all of their digital files, but 39% admit they have never backed up their computers, or haven’t done so in more than a year.  Once you install Carbonite, the automatic backup runs continually in the background, backing up new and changed files whenever your computer is connected to the internet – saving you from having to remember to back up and also saving you time.

    If you want to start protecting your tax files this tax season, you can start a free trial of Carbonite Home or Carbonite Business today.
  • 10 Rules for Entrepreneurs: Hire People Who Know More Than You Do

    by User Not Found | Feb 23, 2012
    It’s National Entrepreneurship Week in the U.S., and in honor of the celebration I’d like to continue on with my 10 Rules for Entrepreneurs and talk about Rule #6, “Grow your team. Hire people who know more than you do.”

    The idea of hiring people who know more than you do seems obvious and most CEOs don’t have a problem with it. No CEO is going to turn down an opportunity to hire a really great engineer, for example. But often it’s a different story when it comes to senior management, the people who report directly to the CEO. Really smart and competent people in these positions can be threatening to some CEOs, and rightly so. Nearly anyone in a senior management position thinks about where they go next in their careers, and the answer often is “I’d like to be a CEO myself someday. Most CEOs came up through the management ranks themselves and were once VPs of Marketing, Engineering, Finance, etc., so they know what it’s like. CEOs with even the slightest insecurity (and most of us have some) may be uncomfortable hiring someone who could potentially turn out to be smarter and more competent than they are.

    So sometimes a really great hire is passed over with the rationalization that “s/he’s too aggressive, won’t fit in, will threaten other members of the team, has too many opinions, is arrogant, etc. Often these rationalizations are simply the result of the CEO’s own insecurities. My solution to banishing such rationalizations is to try to honestly work myself out of a job. It probably won’t come to that, of course, because in reality CEOs rarely get fired for hiring great teams.

    I’d like to think that most of my VPs are smart enough that they could step into my job if necessary, and do a pretty good job of it. In fact, this helps make my job gets easier and more fun. I can tell you that it’s great to be able to go away for a couple of weeks knowing that the company will run just as well without me as it does when I am there. To use a baseball analogy, the coach doesn’t need to be able to play shortstop, or first base, or outfield. He just needs a strategy for the team and know how to hire the players who can execute on that strategy.

    When you have a team that knows more than your do, every day can be a great learning experience. My VPs know more about marketing, engineering, operations, finance, and so forth, than I do, and consequently every day I learn from them. Strategy discussions among my team are as intense and exhausting as a late night college debate. This makes coming to work fun and exhilarating and we are stronger together as a team.

    If you’re a CEO or aspire to be one, you’ll never stop needing to learn. How will you learn unless every member of your team knows more than you do?


    -Dave Friend, Carbonite CEO

  • 10 Rules for Entrepreneurs: Be Transparent

    by User Not Found | Jan 04, 2012

    In November I posted 10 Rules for Entrepreneurs, my list of the top 10 lessons I’ve learned in business. I’ve since began exploring each of my rules a bit further, sharing with you the experiences behind the rules. This week I’d like to share a story about Rule #7, “Be transparent. The more people know, the better.”

    When I was in my 20s, I had a short stint working as an arms control researcher at the Pentagon. It was all top-secret stuff requiring many levels of security clearances. One aspect of top-secret security is the so-called “need to know” rule. Regardless of someone’s security clearance level, if they don’t need to know something, you don’t tell them; and the fewer people who know anything, the better.

    In such an environment, the first thing you think of when you meet someone is, “what does he know that I don’t know and he’s not telling?” Information quickly becomes a currency that buys you favors, power, and prestige. The pervasive secrecy makes for an excruciating working experience. At least that’s the way I felt about it, being near the bottom of the totem pole. I resolved that if I were ever in a situation where I could set the rules for transparency, it would be the opposite of my experience in the government.

    In business, the idea of “need to know,” exists only in the narrowest circumstances, such as compensation and personnel records. Otherwise, my recommendation is always to be completely open with people about what’s going on. That doesn’t mean cc’ing the entire company on emails or holding large meetings, though. If employees have enough on their plates, they won’t seek out unnecessary information because they simply won’t have the time. If I am on the cc list for something that I don’t have time for, I simply ask politely to be removed from future communication. That’s better than just deleting the mail, or blocking it, because it also sends a not-so-subtle message about too much email. On the other hand, if someone requests to be copied on email, I’m generally happy to oblige, but if I don’t see the relevance, I’ll wonder if the individual needs to have their deliverables tightened up.

    The only exception to my “open book” policy is where information could leak out and be damaging to the company. For example, my company is now public and if our financial results leaked out before our quarterly earnings release, we could be in big trouble. Similarly, I’m sure that our competitors would love to see our strategic plan and product roadmap, so the fewer people who have their hands on such documents; the less likely they are to leak out. But as far as people inside the company knowing what is going on and what our plans are, we discuss those things openly all the time.

    -Dave Friend, Carbonite CEO

  • Happy New Year - Start 2012 by Backing Up

    by User Not Found | Dec 30, 2011

    Can you believe it? The New Year is right around the corner! We wanted to take a brief moment to reflect on 2011 and thank all of our Carbonite customers, family and friends for such an extraordinary year. This year, we achieved the landmark of now backing up more than 200 million of your files every day.

    For many, the New Year is a time for setting goals and a chance at a fresh start. While backing up your computer may not fall on a typical New Year’s resolutions list, we’d like to give those of you who remain unprotected from data loss the chance to start fresh in 2012 with a free trial of Carbonite online backup.

    The average American has more than $400 of digital music and movies on their computer, not to mention all the irreplaceable photos and videos of trips, birthdays and more. You created a lot of memories in 2011 and we'd like to help you keep them safe. Start your free trial of Carbonite online backup today.

    Here’s to a healthy and happy 2012 from all of us at Carbonite!

  • 3 Tips to Enjoy Your Photo and Video Holiday Memories Forever

    by User Not Found | Dec 22, 2011

    The holidays are often a time many spend with family, friends and loved ones. It’s also a time when many of us will be snapping pictures to preserve these great memories. With the holidays already upon us this year, we released some survey data and even polled our Facebook fans about photos – and we’ve confirmed your photos the most valuable files on your computer. In order to keep your holiday memories safe this season, we’d like to offer a few simple tips:

    • Download photos/videos off of all your devices:  It’s easy to lose a phone or camera—or drop it in the egg nog—and lose all the photos stored on its internal memory. Make sure to download all your photos and video from your device to your computer.
    • Protect photos with more than just a disk drive: Computers are subject to all sorts of problems—from corrupted files to damaged hard drives to theft—that can make holiday photos disappear forever. Don’t rely on the one copy of your precious photos and videos on your computer, back them up.
    • Go to the cloud:  Keep your holiday photos and videos safe from disaster by backing them up online. With an online backup service like Carbonite, your memories are spared from computer meltdowns, theft, floods, fire or other disasters that can destroy your computers, external hard drives and photo devices.

    So cheers to all for a happy, healthy and safe holiday season and, of course, to keeping your photos and videos safe too! By backing them up online, not only are they secure, but they are accessible from nearly any internet connected device (including your smartphone!) at any time via the cloud.

    Don’t have Carbonite? Start protecting your holiday photos today by starting a free 15-day trial.

  • Carbonite for Clunkers Trade-in Program

    by User Not Found | Dec 20, 2011

    At Carbonite, we believe backing up your small business should be easy, automatic and affordable. If your current backup solution requires you to spend weekends manually backing up your data, or if you’re obligated to pay exorbitant monthly, yearly or per-computer fees to another online backup company, it’s time to make a change.

    Trade in your clunker of a backup solution for three free months of Carbonite Business in just three simple steps:

    • Trade-in: Submit one (1) of the following to us at tradein@carbonite.com-
      1. A photo of your current external hard drive with a sign on it saying “I upgraded to Carbonite Business!”
      2. A cancellation notice from your old online backup company
    • Subscribe: Once your photo or letter is approved, we’ll send you a promotion code. Subscribe to Carbonite Business using that code, and we’ll give you an additional three months free. Your photo may even be featured on the Carbonite Facebook Fan Page!

    It’s that easy! Switch to Carbonite Business today and have peace of mind knowing your crucial business data is safely backed up, at a price that won’t break the bank. For more information, please see the terms and conditions. But don’t wait – offer expires soon!


  • Ask a Carbonista: Do You Offer Gift Subscriptions for the Holidays

    by User Not Found | Dec 09, 2011

    Great question to get us in the holiday spirit, Mike!

    This holiday season, we're excited to offer Carbonite subscribers the opportunity to give the gift of online backup. Current Carbonite customers will receive an email with instructions on how to access the Carbonite Gift page. Once you gain access to the gift page, you can purchase Carbonite Home for friends, family, and others. While we think this feature is great for gifting to those you think should be safeguarding their important digital files, it’s also useful for gifting to family members who don’t have access to a credit card, like college students.

    After you purchase Carbonite as a gift, your recipient will receive an email that will lead them through the process of installing and/or applying the subscription that was purchased.

    Please note, gift subscriptions are currently only available for existing customers.

    Want to learn more? Read Buying Carbonite as a Gift in our support knowledge base.

  • 10 Rules for Entrepreneurs: Be Respectful and Thankful

    by User Not Found | Dec 06, 2011

    A few weeks ago I posted 10 Rules for Entrepreneurs, a list of the top 10 lessons I’ve learned in business that have led to success. This week, I’d like to talk about my Rule #8, “Be respectful and thankful. People do things because they want to, not because they have to. Set a good example.”

    Most successful entrepreneurs are pretty smart people. But it’s amazing how illogical and tone deaf some people can be when it comes to motivating people. We’ve all read stories about certain CEOs who are famous for the abusive and humiliating ways that they treat employees, vendors, and sometimes even customers.

    I was having lunch with an investment banker friend recently who had just come from a meeting with the young CEO of an extremely successful company. He told me that, “The worst thing about my job is that I have to deal with some of the most arrogant people in the world. Just because this guy is fabulously rich, he thinks it’s fun to make everyone else grovel. You come away hoping the worst for him.”

    Now, that left me thinking what has this CEO accomplished by treating his banker this way? How does it advance his business and even his own self-interests?

    The CEO sets the tone for the company. If he or she is rude, dismissive, and arrogant to the company’s employees, they in turn will start to act the same way to their subordinates, and so on down the line. The result will be a poisonous company culture that people will tolerate maybe only so long as everyone is making a lot of money. The minute there is a rough patch, people will pack it in quickly.

    However, a CEO who listens attentively and is genuinely interested in what others have to say, will send signals to the VPs that it’s fine to argue, fine to be passionate, and fine to disagree, so long as it is all done in the spirit of common good and common courtesy. The CEO should hold managers to high standards of performance, but I don’t believe that behavior like humiliating a VP in front of his peers accomplishes anything positive, other than perhaps to make that CEO feel better.

    The CEO is the one who can create a culture that makes everyone proud of their company and happy to come to work in the morning and put their shoulders to the wheel. And little gestures from the CEO can go a long way. I keep a box on my desk with note cards, envelopes, and stamps. When an employee does something that is above and beyond the call of duty, I’ll often take a minute and send them a hand-written thank you note. Sometimes, years later, I’ll still see those notes pinned up in their cubes.

    -Dave Friend, Carbonite CEO

  • 10 Rules for Entrepreneurs: Stay Humble, Success is Fleeting

    by User Not Found | Nov 22, 2011

    Last week I posted 10 Rules for Entrepreneurs, a list of the top 10 lessons I’ve learned in business that have led to success. In the weeks to come I’ll elaborate further, providing an in-depth look at several of these key learnings from my own experiences as an entrepreneur.

    Working backwards on my list, I’d like to talk about #9, “Stay humble, success is fleeting.”   

    When I was starting my entrepreneurial career in Boston, the biggest and most successful tech company in New England was Digital Equipment Corp, or DEC, which later became a part of Compaq and then Hewlett-Packard.  It was the world’s largest mini-computer manufacturer with revenues of over $14 billion.  In 1986, Fortune Magazine proclaimed DEC CEO Ken Olsen “America’s most successful entrepreneur.”  Famously (though somewhat taken out of context perhaps), Olsen stated , “The personal computer will fall flat on its face in business.”  By 1992, DEC was a shadow of its former self, and in July 1992, Olsen resigned.  Olsen, once one of the giants of the computer industry, was ridiculed for completely missing the PC revolution.  

    Just remember, today’s heroes may be tomorrow’s goats.  One thing I can say about Olsen is that nobody gloated over his downfall because, true to his New England roots, he remained a modest man; he did not indulge in fancy trappings or bling and never seemed to boast of his wealth. This isn’t something you can necessarily say for all titans of industry, but it is a good lesson for all of us when we’re on the way up.  


    -Dave Friend, Carbonite CEO
  • Carbonite Celebrates the Small Business Owner

    by User Not Found | Nov 16, 2011

    At Carbonite, we understand that small business means large responsibility. Small business owners must simultaneously manage multiple roles to allow innovative ideas to come to life, and their job is never done. For that reason Carbonite celebrates small business heroes this month.

    Recently we conducted a study and found that many small business owners do much more than just run the business. They also manage their companies’ technology and data backup needs:

    • More than 60% of small business owners make new software or technology purchase decisions
    • 52% of small business owners are responsible for backing up their business’ data
    • 40% of small business owners spend at least 52 hours per year on backing up

    There isn’t enough time in a day, so why waste an entire work week backing up business data? Automatic cloud solutions like Carbonite Business ease everyday workloads and keep important digital data safe from disaster, letting small business owners focus on what matters most - running their business.

    So while small businesses prepare for a busy Small Business Saturday on November 26, Carbonite is offering a limited time offer on Carbonite Business to honor them for the work they do.

    From Wednesday, November 16 through Wednesday, November 30, get 3 additional months of Carbonite Business free, with your subscription when you start a free trial or buy. You man the register; we’ll guard your data.

    Try it first by starting a free trial with offer code: SHOPSMB
    Buy now with offer code: BUYSMB

  • 10 Rules for Entrepreneurs

    by User Not Found | Nov 14, 2011

    Carbonite is my sixth company since getting out of college in 1969.  I am frequently asked to talk about the lessons I’ve learned that have lead to a string of successful businesses.  Since this week marks Global Entrepreneurship Week, it seems a good time to share my top-10 list, and over the coming weeks, I’ll elaborate on some of these points.   

    Dave’s 10 rules for Entrepreneurs

    1. Know where you are.  Know where you’re going.  Execute your plans.
    2. It’s always about the product.   Our products must delight every day.  
    3. Service matters more than sales. Do whatever it takes to make customers happy.  Apologize when we screw up.
    4. Measure everything.   Fix what’s broken.  Juice what’s working.  
    5. Make mistakes.  Move fast, recover, learn.
    6. Grow your team.  Hire people who know more than you do.  
    7. Be transparent.  The more people know, the better.   
    8. Be respectful and thankful.  People do things because they want to, not because they have to.  Set a good example.
    9. Stay humble.  Success is fleeting.  
    10. Enjoy the moment.  Stop to savor achievements. 

    I’m going to start with the last point, “Enjoy the Moment,” because Carbonite recently went public – an achievement reached by only a tiny percentage of startups.  If ever there was a moment to enjoy, this would sure rank up there.  I got to ring the opening bell at the NASDAQ exchange, go outside into Times Square and see myself and the Carbonite logo on the 60-foot-high jumbotron, and watch the ticker as the first public shares of Carbonite were traded.  

    Here’s the challenge:  We still have a company to run.  We still have competitors chasing after us.  We still have schedules to hit, milestones to achieve, engineering projects to complete on time, data centers to keep running, and on and on.  An IPO doesn’t change any of that.  Since doing all those things well is what got us to the point of an IPO in the first place, it’s pretty hard to stop worrying about them for even a minute.  

    But life is short.  Even though an IPO is just a waypoint on the journey, I have to remember that there are 300 other employees here for whom this is a proud moment.  So I did take a breath, and thought about the fact that just a few years ago Carbonite was just an idea we were tossing around on a warm summer day.  The curse of being an entrepreneur is that the challenges never let up, but if you can’t stop and enjoy the successes along the way, you’re going to turn into a grouchy old scrooge.  Who would want to work for someone who never seems to get enjoyment out of his work and achievements?   So my advice is:  stop to savor the moment.  It will recharge your batteries for the next round of challenges and it will make you more fun to be around.


    - Dave Friend, Carbonite Chairman & CEO

  • A Message from Carbonite CEO, David Friend

    by User Not Found | Nov 02, 2011
    Recently, some of our customers alerted us that they received emails to the account used for their Carbonite correspondence. We finally traced these emails back to their source, and I am pretty angry about what happened. So I owe any customers impacted by this an apology and a full explanation.

    UPDATE, Nov. 4: Carbonite markets its products through a variety of advertising channels including email. In order to make sure our own customers don't receive email ads for Carbonite, we engage in a standard industry practice of providing a "suppression" (do not email) list to email marketing firms. They are contractually obligated to use these lists only to avoid sending those customers email, NOT for any other purpose.

    We do not sell or share email addresses with anyone. In this case the advertiser we were working with mishandled our customer email list and customers received emails they should not have received. The advertiser has assured us that our customer email addresses are being completely removed from their systems. Needless to say, we are taking the appropriate actions with this advertiser and I trust that our customers will never hear from them again.

    Fortunately, they never had anything more than email addresses, so customers’ personal information was not compromised in any way and this in no way affects their backups. We continue to actively monitor the situation as we consider this a very serious matter.

    I sincerely apologize for this incident and hope that it did not cause any of our customers serious inconvenience. If you have any questions about what happened, please do not hesitate to contact me.

    Sincerely,
    Dave Friend, Carbonite CEO and Chairman
  • Welcome to the Family: Two New Plans for Carbonite Home

    by User Not Found | Nov 01, 2011

    We’re overjoyed to announce our newest bundles – HomePlus and HomePremier!

    Your feedback (coupled with our drive to develop the best plans possible) resulted in these two new innovative backup solutions. The plans offer an even-greater level of protection by combining our cloud-based data backup with a local ‘bare-metal’ backup.

    It’s hard to pick favorites, but here are some improvements we’re pretty excited about:

    • External hard drive backup. This is a feature we heard most requested by customers. You can now also add files and folders saved on an external drive to your online backup.
    • Mirror Image. If your hard drive crashes, Mirror Image can be used to quickly restore your entire disk (including the Windows operating system, all applications and settings) in just a few hours.
    • Courier Recovery. If you to recover all your data and/or don’t have Internet connectivity to perform a standard recovery, you can get a copy of your backup delivered right to your door.

    These new Carbonite Home features are currently available for PC subscriptions. For members of our growing Mac community, we look forward to delivering more features and functionality for you in the coming year.