• Ask a Carbonista: My Computer Crashed - How Do I Restore My Files?

    by Lynnette Nolan | Oct 05, 2011

    I’m sorry to hear about your computer crash, Dan. But don’t worry, it’s a cinch to reinstall Carbonite and restore your files.

    First step – reinstall your programs to your new computer. This will allow you to open your files on these programs once they are restored.

    Once the programs are installed, you can download Carbonite. Use the Restore Manager (Restore Assistant if you are using a Mac) to help restore your backed up files to your new computer. To help speed up your restore process, our support team recommends you perform all necessary Windows updates prior to your restore. Or temporarily turn off the updates during the restore process. You should also configure your power settings to disable sleep mode or hibernation.

    When your restore is complete and you've double checked that you have all your files, you can resume your backup and continue to protect your files on your new machine.

    Want to learn more? Read How to Recover from a Computer Crash in our support knowledge base. Or call a customer support representative at 1-877-222-5488.

  • Ask a Carbonista: What Happens To My Data If Restore Takes Longer Than 30 Days?

    by Lynnette Nolan | Sep 21, 2011

    Thanks for the tweet Rick, great question! I chatted with our resident customer support experts to get you the info you need.

    Here’s the deal. A complete data restore, on average, takes a few days at most, so you don’t have to worry about losing those files during a restore.

    However, there are a few factors that can cause your restore to take longer. Exceptionally large data sets, slow Internet connections or hard drive write speed, just to give you an idea.

    Any files that were not restored will be marked as missing, putting the files on track to be deleted in 30 days. If that does happen, you will have a 30-day window to re-restore those files.

    When Carbonite is not backing up or is in a frozen state, you will have as much time as you need to restore your data (given that you keep it in a frozen state until you have restored all desired files).

    We hope that helps! Drop me a comment if you have any more questions.

     

  • Carbonite Founder and CEO David Friend will Run, Eat, Drink & Pitch with MassChallenge

    by Lynnette Nolan | Sep 19, 2011

    Carbonite Founder and CEO David Friend has been in the technology startup scene for more than 25 years. In fact, it's safe to say that startup culture runs through David's veins, and Carbonite's as well.

    But did you know David is also an avid runner?

    Startup enthusiasts and runners in Boston are invited to join David Friend and MassChallenge tonight for the MassChallenge Run, Eat, Drink & Pitch Group 5k fun run/walk. Runners and walkers will depart from the MassChallenge offices at Fan Pier at 7:00 p.m. After the run, David and other local entrepreneurs will deliver 60-second pitches about their startups.

    There will be food and drink, and the event is free. For more information and registration, visit the MassChallenge/RunMenu event page.

    MassChallenge is a non-profit organization that connects early stage entrepreneurs to the resources they need to launch high-growth, high-impact businesses immediately. Here's a peek at last month's event so you can see what the night will entail.

    See you there!

  • September is National Preparedness Month - Are Small Businesses Prepared for a Data Disaster? [Infographic]

    by Lynnette Nolan | Sep 15, 2011

    Disasters – fires, hurricanes, earthquakes, floods, tornados – can happen anywhere and can cripple businesses in an instant, as we all know too well from recent events across the country. And natural disaster can mean data disaster. In fact, FEMA has stated that for 40 to 60 percent of small businesses a data disaster can mean company failure.

    In August, Carbonite surveyed small business owners to determine their companies’ preparedness in case of a data disaster event. What we found was that more than 80 percent of small business owners render their data their organization’s most valuable asset, yet less than half have even considered protecting their data from a disaster.  

    With the variety of affordable, accessible, easy to use data backup technologies available to business owners today, this is an investment businesses can’t afford not to make.

    In recognition of September as National Preparedness month, Carbonite is demonstrating its commitment to support SMBs in their disaster preparation efforts with a special limited-time promotion. Current Carbonite Business customers who refer other companies to Carbonite Business will earn one free month added to their account for every business that starts a Carbonite Business trial from their referral – up to a total of 24 earned bonus months. New customers referred through the program will also receive one free month added to their subscription. Visit our promotion site and start earning your free months today.

  • Ask a Carbonista: Will I Forfeit Remaining Free Trial Days if I Subscribe Before My Trial is Over?

    by Lynnette Nolan | Sep 07, 2011

    Happy to hear you've taken the first step to protecting your precious files, @chikvegan!

    Carbonite offers 15-day free trials of Carbonite Home  and 30-day trials of Carbonite Business to allow individuals and small businesses to try the services before they decide to buy.

    If you do decide to purchase a paid subscription before your free trial is through, the remaining days on your free trial will simply be added to your paid subscription. There is no need to wait the full 15 or 30 days to start your paid subscription; Carbonite will honor your full free trial.

    Want to try your own free trial? Start a Carbonite Home & Home Office 15-day free trial or a Carbonite Business 30-day free trial.

  • Is Computer Backup on Your Back to School Checklist?

    by Lynnette Nolan | Sep 01, 2011

    It’s remarkable how technology has changed back to school shopping. A decade ago, the students began the school year with backpacks stocked with notebooks, pencils, and pens. Now back to school checklists include laptops, iPads, smartphones and other tech devices.

    These days, most school work is done on a computer and it’s a classic nightmare for students and parents alike when a project or assignment is lost due to a computer crash.

    This back to school season, we’re offering you the opportunity to win a full year subscription to Carbonite Online Backup. By automatically backing up your computer’s hard drive, all homework and coursework will be protected from hard drive failure or data loss – from the first day of school to summer break next year.

    For your chance to win, all you need to do is follow @Carbonite on Twitter (twitter.com/carbonite) and re-tweet our contest tweet “Keep all your homework and coursework safe this school year with Carbonite Online Backup” to be automatically entered in our drawing.

    This contest ends on September 7, 2011. Good luck!

  • Ask a Carbonista: How Can I Restart My Backup?

    by Lynnette Nolan | Aug 31, 2011

    This is a great question, Jessica!

    If you've selected folders for backup that you don't want included in your initial backup set, or you purchased a new PC and want to begin a fresh backup instead of restoring the data from your old machine, you can start your backup over.

    The easiest way to restart your backup is to deselect all of your files from your backup set through the Carbonite Backup Drive and then select the locations you want to include in your new backup set. Any file not reselected for backup will be removed from our servers within 72 hours.

    Want to learn more? Read Starting Your Backup Over in our support knowledge base for step by step instructions.

  • Ask a Carbonista: Can My Family Access My Online Backup in an Emergency?

    by Lynnette Nolan | Aug 24, 2011

    We love that you're thinking ahead to ensure you're prepared for anything, MariaIsabel!

    Our computer hard drives hold documents, family photos, and other digital memories that are just as valuable to the people in our lives as they are to us. There are simple steps you can take to ensure your backed up data is placed in the hands of family or friends in the event of an emergency.

    If you decide to grant access to your backup to family or friends, you should share your Carbonite account logins or leave the information in a designated place where it can be found later. Also, if you hold a private encryption key, it’s crucial to share that information with your future account holders because we won't have your private key in our records. Without your key, they’ll be unable to access your data.

    Then, later, if something does happen to you, your family can contact us to fill out a Certification of Ownership form to assume ownership of your account.

    If you have more questions about how to set up your account to be transferred to family or friends in the event of an emergency, feel free to contact us.

  • Ask a Carbonista: Does Carbonite Back Up iTunes?

    by Lynnette Nolan | Aug 17, 2011


    Jason, this news will be music to your ears: yes- Carbonite does back up iTunes.

    With any paid subscription, Carbonite will automatically back up all of the music files located in your iTunes folder – this won’t work during a free trial.

    Here’s how it works. By default, the iTunes folder is located in the Music folder under your User profile and iTunes automatically downloads your music files to this location. If you keep your downloads directed to this folder, you won’t have to think twice about backing up your music files. If you store your music files outside of your User profile, you’ll need to take minor steps to include your music files in your automatic back up.

    Once your music files are backed up, you can listen to them from your smartphone by downloading the free Carbonite Access app for your Android, RIM, or Apple device!

    Want to learn more? Read Backing Up Your iTunes Music on our support page.

    Just a note: Carbonite Access is now Carbonite Mobile. Learn more here.

  • Ask a Carbonista: How Can I Find Out When My Subscription Expires?

    by Lynnette Nolan | Aug 10, 2011


    Thanks for the question, Michael. To view all your expiration and renewal information, simply log in to your account and go to the Account Summaries page. You’ll see a list of all computers on your account and their expiration or renewal dates.

    If you’re a customer who opted for automatic renewal, we’ll only contact you if there’s something wrong with your billing information. If you’re not signed up for automatic renewal, we’ll remind you to renew your subscription prior to its expiration.

    If, for whatever reason, you’re unable to renew your subscription prior to its expiration date we’ll keep your data for up to 30 days. In you think you may need more than that, call our customer support to get an extension.

    It’s also good data safety practice to be aware of your subscription expiration or renewal date. Some people even have reminders marked in their calendars!

    Want to learn more? Read Paid Subscription Expiration in our support knowledge base.

  • Why Do US Small Businesses Lose Data? [Infographic]

    by Lynnette Nolan | Aug 09, 2011

    What would your small business do if your computers were stolen or destroyed? Would your important data still exist? In April, Carbonite surveyed small businesses with between two and 20 employees to study their disaster recovery and data backup methods. We found that almost half of small businesses have already lost irreplaceable data.

    Want some quick tips for protecting your small business’ data? Listen to Pete Lamson, Senior Vice President and General Manager of Carbonite's Small Business Group, on Business Owner's Toolkit.

  • Introducing Search for Carbonite Access for Android

    by Lynnette Nolan | Aug 08, 2011

    If you liked accessing files from your Carbonite online backup on your Android smartphone before, you’ll love it now. Carbonite Access for Android 2.0 simplifies accessing data from your Carbonite backup on your Android smartphone.

    Search your computer or within a specific folder or drive for files from your backup by typing partial or full file or folder names within a search bar on your Android phone.

    You can also see a summary of all your backed up computers in just one screen.

    Don’t have Carbonite Access on your Android phone yet? Download the free app.

  • Ask A Carbonista: What Happens To My Carbonite Subscription If I Get a New Computer?

    by Lynnette Nolan | Aug 03, 2011


    Good question, Gogo – thanks for tweeting us.   

    The short answer is…not much! It’s simple to move your current subscription to a new computer. In fact, you can do it in just a few clicks. Below are some quick steps to transferring your subscription. Log in to your account from your new computer

    1. Click the “Move My Subscription” underneath the “Restore Files Button”
    2. A pop-up window will give you two options to either move your subscription and start a new backup or move your subscription and transfer your files
    3. Select which action you prefer then follow the instruction on the instructional pop ups

    Keep in mind – you have to be using the same platform on your new computer. Windows operating system to Window operating system, etc…

    For more details, read this article on our support page or give your customer support agents a call at 1-800-BACK-IT-UP.

     

  • Introducing a Better Way to Back Up Your Business

    by Lynnette Nolan | Jun 15, 2011

    I grew up in a small business family. My father ran a dental practice for 40+ years with my mother at his side managing his administrative needs. Sometimes after school my brother and I would help out with filing (not our favorite thing as a teenagers, but it was needed and we were expected to pitch in). When I was 12 years old or so, my father’s office building was devastated by a flood. Furniture, carpets and equipment were destroyed.

    Fortunately, his patients' medical records, the lifeblood of his business, were soggy but intact. Today, he would not have been so lucky. The same records that in my father’s day were on paper and film are now 100% digital. Digitals files on computers, hard drives or other devices are lost when disaster or office theft occurs. And his business, and by association our family, would have endured extreme hardship.

    With this personal history in mind, I am pleased to announce that Carbonite has launched a new and better way for small businesses to back up their invaluable data…Carbonite Business.

    Carbonite Business was developed specifically with small businesses in mind, and reflects the input that small business owners across the country have provided to us as we conducted extensive research and interviews over the past year.

    What we heard most from small business owners along the way was that they understood and wanted the superior data protection and security that online backup solutions such as Carbonite offer…but that they needed it to be simple to manage and priced in a way that fit their budgets and justified the switch from their current approach to backing up.

    Carbonite Business now allows small businesses to take advantage of the benefits offered by online backup protection, at a price that just makes good business sense. For as little as $229 per year, or well less than a buck a day, small businesses can now back up their entire business.

    Among the specific benefits that Carbonite Business offers small businesses are:

    • Automatic and continual backup of your business’ important documents, spreadsheets, presentations, videos, photos, music, and other data files.
    • Flat-fee annual pricing plans that allow you to back up an unlimited number of PCs and Macs for one simple price (and, unlike competitor products, with zero “per computer” charge).
    • External Hard Drive backup.
    • Safety & Security via Carbonite's software encryption, which encrypts files before your data even reaches our secure Data Centers
    • Anytime, Anywhere Access to your backed-up files from any browser, iOS, Blackberry, or Android mobile device.
    • An easy-to-use online administration console that provides you—or your office manager—a complete view to the backup status of each computer and the ability to grant remote access permissions on a user-by-user basis.
    • U.S. based customer support via online chat, email, or phone…from 8:00am to Midnight (EST), seven days a week.
    • The peace of mind that goes with working with Carbonite, a leader in online backup who has already backed up more than 100 billion files--and successfully restored over 7 billion files to customers who otherwise would have lost their important data forever.

    Carbonite Business includes all of the above features, and includes 250GB of data protection for just $229 per year. For small businesses looking to back up a server, our Carbonite Premier solution provides server protection and includes up to 500GB of data protection. Both solutions also offer small businesses the option to add additional backup storage “packs” in 50GB or 100GB increments.

    Visit Carbonite.com/business to see how easy it is for you to try Carbonite Business risk free. We offer a no obligation, 30-day free trial period…with no need to even enter credit card information until you decide to buy. Use offer code "launch" when you sign up for the free trial and you'll get 2 free months when you decide to buy.

    If you have questions about Carbonite Business or even want some help getting 30-day free trial up-and-running quickly and easily, you can also call our Carbonite Business team at (877) 334-7621. In just minutes, we can have you backing up your business.

    We hope that our new Carbonite Business solution will help you to keep your critical business data safe…and - whichever solution you choose for your own business - appreciate your time and interest in Carbonite.

    Best Regards,

    Pete Lamson
    General Manager
    Carbonite Small Business Group

  • Carbonite Celebrates Small Business

    by Lynnette Nolan | May 20, 2011

    Every business has to start somewhere. Maybe the first year it’s just you, then later a few employees, and growing from there. In fact, small businesses generate far more jobs in America than do large enterprises, first because small businesses outnumber large ones and, of even greater importance, small companies hold the most potential for growth.

    This week, the U.S. Small Business Association observed National Small Business Week, and it’s an opportunity for Carbonite once again to celebrate the small businesses that we support every day.

    I’ve started five companies with my long-time business partner Jeff Flowers (Carbonite chief architect and co-founder). At first it’s just us sitting around my dining room table. Now we have over 150 employees and more than a million customers. Much of our success is due to our tens of thousands of small business customers. Big companies can afford to have IT professionals to help with things like computer backup. Small businesses don’t have the luxury of full-time IT staff – they have to do it themselves. That’s why “simple” is our mantra. Anyone can install and use Carbonite online backup. So it’s perfect for the small business.

    So while we’re celebrating National Small Business Week, let’s remember the importance of small businesses to our nation’s economy, and let’s remember how important it is to empower small businesses to succeed by giving them the kinds of tools, like online backup, that puts them on a level playing field with big companies.

    Dave
    CEO

  • 5 Tips from a Serial Entrepreneur

    by Lynnette Nolan | May 19, 2011

    In honor of Small Business week, I wanted to share a few insights that I believe will help any entrepreneur get their new business off to a good start.

    Tip 1: Write the advertisement first

    Writing a long business plan is relatively easy. Creating an effective pitch deck is a lot harder. Writing the ad for your company is harder still. But it’s the first thing you should do. Pretend you’re pitching your product on a billboard. What would you say? What visual would you pick? The exercise of writing your ad forces you to think about the problem that you’re solving, who you’re selling to, and how you are going to explain your value proposition in just a few words. If you can’t write a compelling ad for your business, there’s no point in creating a business plan. Nobody will sit still long enough to read it.

    Tip 2: Pick a Name

    Try your best to pick a name that reflects what you do, is memorable, and is easy to spell. Names like Facebook, SpeedDate, and Twitter, all give you a clue about what the company does. Another consideration should be finding a name that someone can spell when they hear it spoken. For brands like Nexxo, xRos, Pyxis, and Psystar, you’d be hard pressed to guess the spelling if you heard the word. So why make finding your company any harder than it needs to be? And finally, you have to be able to register or buy the URL. Be prepared to pay the squatter.

    Tip 3: Don’t focus on your financials

    Just about everyone who’s starting a business creates detailed financial forecasts – P&L, Balance Sheet, and Cash Flow. For the most part, in the very early days these are pie-in-the-sky numbers and all look the same, with huge numbers 4 or 5 years out. What’s really important is unit economics. Instead, focus on the economics of a single average customer. Let’s take the example of a cell phone carrier. The whole business boils down to four simple metrics: 1) how much it is going to cost you to acquire an average customer, 2) how much revenue (and gross margin) will the customer bring in each year, and 3) how long will you keep each customer. Break these down to prove out your assumptions. For example if you bring in customers by advertising on TV, 1) how many ad dollars will it take to get someone to your web site or to your store, 2) how many potential customers will try your product, 3) how many potential customers will become repeat customers, and so forth.

    Tip 4: Don’t bother with the elaborate business plan. All you need is a pitch deck.

    This document will make or break your fund raising. Don’t start with a lot of company background or backstories. Jump right into the business: here’s what we’re going to sell, here’s why we think people will buy it, here’s how much it will cost to make, here’s why it’s different, and here’s why we think it will be big. Present any evidence you have that people will actually buy whatever it is that you’re proposing to make. If you still have their interest, talk about your team and their ability to execute, and other background materials. The point is, don’t try to set the stage. Just jump right into selling your idea.

    Tip 5: Check your ego at the door.

    Prepare for multiple rejections. Typically, investors will look for reasons NOT to invest, including the following: You probably can’t design it; if you can you won’t know how to manufacture it; you won’t be able to reach your potential customers; they won’t buy it anyway; you probably don’t know how to run a company; your team doesn’t have the experience; and whatever it is, Microsoft or Google will probably give it away for free anyway. Just be prepared to pitch, pitch, pitch. You only need one person to believe.

    Dave
    CEO, Carbonite

  • Death, Taxes and Data Loss

    by Lynnette Nolan | Apr 15, 2011

    The old adage states that only sure things in life are death and taxes. Falling right behind them on the inevitability curve is data loss. If you don’t protect yourself, it will eventually catch up with you.

    Fortunately, Carbonite is here to help. We can’t guarantee you a tax refund this year and we can’t prevent your hard drive from failing, but we can protect you against data loss for less than $5 per month.

    And for a lucky entrant, we’ll be giving away a free one-year Carbonite subscription on Income Tax Deadline day (Monday, April 18th).

    The rules are simple:

    • Follow @carbonite on Twitter
    • Retweet the following message between 12:01 am and 11:59 am EDT on April 18th: I won’t be taxed by data loss this year! Follow @Carbonite and RT this http://cbnt.it/ZqXu7Z to enter to win a subscription.

    We’ll announce the winner on Twitter and Facebook, on April 19th Good luck!

  • A $50 Pat on the Back

    by Lynnette Nolan | Apr 11, 2011

    Technical support reps are the unsung heroes of the software industry. The day in the life of a support rep at Carbonite is filled with phone calls that generally begin with unhappy, stressed-out, customers and end with happy, relieved customers. While our reps have received no shortage of thank you notes, last week was the first time someone actually sent a thank you check. Many thanks to him for making our day!

    Here’s the note in full:

    Dear Jim:

    I am enclosing in a separate snail mail delivery today my personal check for $50.00 made payable to you. This is NOT for Carbonite. This check is for you, Ron, and Wilson to go to lunch together. I am only about two months late in sending you this check and I have thought about doing it every day for those two months. You three deserve so much more for helping me during the transition from Windows Vista SP 2 to Windows 7 Home Premium and from Microsoft Office 2003 Professional to the new 2010 Update. I am still struggling with both of those new programs and I will send you an email later about some of the questions I have about the change-over.

    Thank you again Jim, Ron, and Wilson. I hope you will enjoy the luncheon and give yourselves a pat on the back for your conscientious determination to make Carbonite the best of its kind in the world today!

    Jim M.

    Needless to say that our support reps wouldn't accept the check, but they certainly enjoyed the pat on the back.

    Dave
    CEO

  • Cloud 201

    by Lynnette Nolan | Apr 01, 2011

    In last week's post (Cloud 101) Chris shared his thoughts on what "the cloud" is today and why it’s been the subject of so much recent hype. I thought I’d continue the conversation with a few thoughts on where "the cloud" is headed and what that means to Carbonite.

    When I first started using the Internet, it was basically a telephone network for data, providing point-to-point access to data and web pages on some remote server. I remember my very first web browsing session - I pulled up pictures of sculpture at an exhibition in New Zealand. It was very exciting to be connected to a computer all the way on the other side of the world.

    Then came services like YouTube. Who knows (or cares) where all those YouTube videos are stored? They are just out there somewhere "in the cloud."

    When we started Carbonite back in 2005, we had the idea of allowing our customers to back up their files to the cloud. It probably doesn’t matter much to you whether your files are in our Boston data center, our Somerville data center, or anywhere else for that matter.

    Now that we’ve backed up close to 100 billion files to the cloud, we’re finding that there’s a lot more value there than just keeping your data safe. Our mobile apps that enable you to browse your photos, listen to your music, and read and share your documents are really taking off. Users tell us that they no longer need to bring their computers on the road because they can access all of their files on their Smartphones or iPads.

    This phenomenon highlights how “the cloud” is ultimately going to change the value of services like Carbonite. Today most people think of their data living on their PCs and the backups living in the cloud. But in the future, as people get used to accessing their data directly from the cloud, the cloud version will become the one they care about. So instead of worrying about the data on your PC, you’ll focus on your “personal cloud” where the data from all your devices comes together in one place. If you lose your PC, or Smartphone, you’ll have to replace the device, but you won’t give the data that was on it a second thought. The “real” version of the data is the version that is in the cloud – the copy that Carbonite has.

    You can already see this trend underway. Tablet computers, like the iPad, are really data access tools. And “access” is what most people are doing on the Internet. But until products like Carbonite came around, you could get to those photos from New Zealand more easily than you could get to your own files! Once your files are in the cloud, however, it’s a new ballgame.

    Our growth over the past 5 years has been driven by users’ desire to keep their files safe. Over the next 5 years, our growth will increasingly be fueled by the desire of our customers to access and share their files anytime, anywhere, on any device. We are freeing them from being tethered to their PCs. So while the backup story has been about freedom from worrying about data loss, we’re now talking about a different kind of freedom – the freedom that comes from the always-connected world of mobile computing where everything you need is in the cloud.

    Dave
    CEO

  • Cloud 101

    by Lynnette Nolan | Mar 28, 2011

    Unless you live under rock, you’ve probably been hearing quite a bit about “The Cloud” lately. I thought I’d cut through the hype with a simple explanation.

    "The cloud" is generally used in conjunction with web-based services that store content on remote servers that are accessed via the Internet. The most widely-used of these are webmail providers like Gmail, user-generated content services like YouTube and Social Networks like Facebook. The data that is stored on their servers is said to live in the cloud.

    So, if millions of people have been using the cloud for over a decade how did it become the digerati’s buzzword of the moment?

     A number of factors have converged to make the cloud a hot topic including:

    • Cheaper storage
    • Increased availability of high-speed internet connections
    • Growing popularity of lightweight devices (smartphones, iPads, netbooks, etc) with limited onboard memory

    The increased affordability of storage and bandwidth, coupled with the growing use of portable devices to access the Internet have led to the rapid adoption and expansion of cloud-based services. Then, Madison Avenue picked up on the buzzword du jour and next thing you know you’re scratching your head wondering what the "to the cloud" commercial you just watched is all about. That’s how hype happens.

    One thing is for sure though. Regardless of what you call it – or how you spin it – the cloud is here to stay.

    In the next installment of this series (Cloud 201) - CEO David Friend will share his thoughts on where the cloud is headed and what that means for Carbonite users.