• What is New for Carbonite Access for iPhone?

    by Lynnette Nolan | Oct 21, 2011

    If you haven’t downloaded your free Carbonite Access app for your iPhone yet, here’s just another reason to do it today - accessing files from your Carbonite online backup on your iPhone just got better.

    Carbonite Access for iPhone 2.3 simplifies accessing data from your Carbonite backup on your iPhone. This release allows you to search for file names within a folder or search an entire computer’s backup. Also, your backed up pictures will now save to your camera roll, and you can adjust your settings to auto-logout when you close the app.

    Don’t have Carbonite Access on your iPhone yet? Download the free app.

  • Free Webinars: Data Disaster Recovery for SMBs and Online Data Backup Best Practices with the Carbonite Business Team

    by Lynnette Nolan | Oct 19, 2011

    Join the Carbonite Business team next week for two free, live webinars designed to educate on cloud-based data protection for small to mid-sized businesses.

    Tuesday, October 25 12:00 - 12:30 p.m. EST
    Affordable Approaches to Cloud-based Backup for SMBs

    A great data protection strategy calls for the primary onsite copy to be well protected. You might have local backup copies for a fast restore, but chances are that you have data and files that would really benefit from the additional protection of offsite backup. This broadcast will discuss approaches to cloud-based backup for offsite protection for smaller offices with multiple computers and larger offices that also require server backup.

    Your Presenter: This webinar is hosted by the Drobo Broadcast Network and features special guest expert Pete Lamson, Senior Vice President and General Manager, Small Business Division at Carbonite.

    Technical Requirements: Internet connection and speakers/headphones

    Update: Registration for this event is now closed.

    Wednesday, October 26 at 2:00 - 3:00 p.m. EST
    What Every Business Should Be Doing, But Isn’t: Do-it-yourself Disaster Prep

    In August, Carbonite surveyed small business owners to determine their companies’ preparedness in case of a data disaster event. We found that more than 80 percent of small business owners render their data their organization’s most valuable asset, yet less than half have even considered protecting their data from a disaster.

    During this free, 60-minute webinar you will learn:

    • What misconceptions hold back many small businesses from having a disaster preparedness plan in place
    • What a disaster preparedness plan should include for small businesses
    • How to create a plan to help ensure your business can continue to operate should a disaster - natural, technical or otherwise - strike
    • Key steps small businesses can take immediately to get started with a plan

    Your Presenter: This webinar is hosted by Office Arrow and features guest expert Sara Callanen, Small Business Marketing Manager, Small Business Division at Carbonite.

    Technical Requirements: Internet connection and speakers/headphones

    Update: Registration for this event is now closed.

  • Did Someone Say Tech Prom?

    by Lynnette Nolan | Oct 07, 2011

    Carbonite loves startups. In fact, it wasn’t too long ago when Carbonite was a startup.

    We’re fortunate to be headquartered in Boston, amidst a thriving startup community where we can learn from and even help foster these future leaders in technology.  In fact, recently, Carbonite co-founder and CEO David Friend was asked to demonstrate his 60-second Carbonite elevator pitch last month to MassChallenge startup competition contenders. David didn’t even need 30 seconds to give his pitch for Carbonite, “Back it up, and get it back for $59 a year.”

    While we enjoy networking and learning alongside the players in the Boston startup scene; nerds like to party, too. All work and no play, can make a sad computer programmer, and that’s why we’re thrilled to sponsor the upcoming DB Tech Prom, providing computer geeks in the Boston area a second chance at a triumphant prom. If you’re in the Boston area, come celebrate with Carbonite and the Boston startup community:

    There are less than 100 tickets to this event left, so if you plan on attending purchase your ticket soon here!

  • Ask a Carbonista: My Computer Crashed - How Do I Restore My Files?

    by Lynnette Nolan | Oct 05, 2011

    I’m sorry to hear about your computer crash, Dan. But don’t worry, it’s a cinch to reinstall Carbonite and restore your files.

    First step – reinstall your programs to your new computer. This will allow you to open your files on these programs once they are restored.

    Once the programs are installed, you can download Carbonite. Use the Restore Manager (Restore Assistant if you are using a Mac) to help restore your backed up files to your new computer. To help speed up your restore process, our support team recommends you perform all necessary Windows updates prior to your restore. Or temporarily turn off the updates during the restore process. You should also configure your power settings to disable sleep mode or hibernation.

    When your restore is complete and you've double checked that you have all your files, you can resume your backup and continue to protect your files on your new machine.

    Want to learn more? Read How to Recover from a Computer Crash in our support knowledge base. Or call a customer support representative at 1-877-222-5488.

  • Ask a Carbonista: What Happens To My Data If Restore Takes Longer Than 30 Days?

    by Lynnette Nolan | Sep 21, 2011

    Thanks for the tweet Rick, great question! I chatted with our resident customer support experts to get you the info you need.

    Here’s the deal. A complete data restore, on average, takes a few days at most, so you don’t have to worry about losing those files during a restore.

    However, there are a few factors that can cause your restore to take longer. Exceptionally large data sets, slow Internet connections or hard drive write speed, just to give you an idea.

    Any files that were not restored will be marked as missing, putting the files on track to be deleted in 30 days. If that does happen, you will have a 30-day window to re-restore those files.

    When Carbonite is not backing up or is in a frozen state, you will have as much time as you need to restore your data (given that you keep it in a frozen state until you have restored all desired files).

    We hope that helps! Drop me a comment if you have any more questions.


  • Carbonite Founder and CEO David Friend will Run, Eat, Drink & Pitch with MassChallenge

    by Lynnette Nolan | Sep 19, 2011

    Carbonite Founder and CEO David Friend has been in the technology startup scene for more than 25 years. In fact, it's safe to say that startup culture runs through David's veins, and Carbonite's as well.

    But did you know David is also an avid runner?

    Startup enthusiasts and runners in Boston are invited to join David Friend and MassChallenge tonight for the MassChallenge Run, Eat, Drink & Pitch Group 5k fun run/walk. Runners and walkers will depart from the MassChallenge offices at Fan Pier at 7:00 p.m. After the run, David and other local entrepreneurs will deliver 60-second pitches about their startups.

    There will be food and drink, and the event is free. For more information and registration, visit the MassChallenge/RunMenu event page.

    MassChallenge is a non-profit organization that connects early stage entrepreneurs to the resources they need to launch high-growth, high-impact businesses immediately. Here's a peek at last month's event so you can see what the night will entail.

    See you there!

  • September is National Preparedness Month - Are Small Businesses Prepared for a Data Disaster? [Infographic]

    by Lynnette Nolan | Sep 15, 2011

    Disasters – fires, hurricanes, earthquakes, floods, tornados – can happen anywhere and can cripple businesses in an instant, as we all know too well from recent events across the country. And natural disaster can mean data disaster. In fact, FEMA has stated that for 40 to 60 percent of small businesses a data disaster can mean company failure.

    In August, Carbonite surveyed small business owners to determine their companies’ preparedness in case of a data disaster event. What we found was that more than 80 percent of small business owners render their data their organization’s most valuable asset, yet less than half have even considered protecting their data from a disaster.  

    With the variety of affordable, accessible, easy to use data backup technologies available to business owners today, this is an investment businesses can’t afford not to make.

    In recognition of September as National Preparedness month, Carbonite is demonstrating its commitment to support SMBs in their disaster preparation efforts with a special limited-time promotion. Current Carbonite Business customers who refer other companies to Carbonite Business will earn one free month added to their account for every business that starts a Carbonite Business trial from their referral – up to a total of 24 earned bonus months. New customers referred through the program will also receive one free month added to their subscription. Visit our promotion site and start earning your free months today.

  • Ask a Carbonista: Will I Forfeit Remaining Free Trial Days if I Subscribe Before My Trial is Over?

    by Lynnette Nolan | Sep 07, 2011

    Happy to hear you've taken the first step to protecting your precious files, @chikvegan!

    Carbonite offers 15-day free trials of Carbonite Home  and 30-day trials of Carbonite Business to allow individuals and small businesses to try the services before they decide to buy.

    If you do decide to purchase a paid subscription before your free trial is through, the remaining days on your free trial will simply be added to your paid subscription. There is no need to wait the full 15 or 30 days to start your paid subscription; Carbonite will honor your full free trial.

    Want to try your own free trial? Start a Carbonite Home & Home Office 15-day free trial or a Carbonite Business 30-day free trial.

  • Is Computer Backup on Your Back to School Checklist?

    by Lynnette Nolan | Sep 01, 2011

    It’s remarkable how technology has changed back to school shopping. A decade ago, the students began the school year with backpacks stocked with notebooks, pencils, and pens. Now back to school checklists include laptops, iPads, smartphones and other tech devices.

    These days, most school work is done on a computer and it’s a classic nightmare for students and parents alike when a project or assignment is lost due to a computer crash.

    This back to school season, we’re offering you the opportunity to win a full year subscription to Carbonite Online Backup. By automatically backing up your computer’s hard drive, all homework and coursework will be protected from hard drive failure or data loss – from the first day of school to summer break next year.

    For your chance to win, all you need to do is follow @Carbonite on Twitter (twitter.com/carbonite) and re-tweet our contest tweet “Keep all your homework and coursework safe this school year with Carbonite Online Backup” to be automatically entered in our drawing.

    This contest ends on September 7, 2011. Good luck!

  • Ask a Carbonista: How Can I Restart My Backup?

    by Lynnette Nolan | Aug 31, 2011

    This is a great question, Jessica!

    If you've selected folders for backup that you don't want included in your initial backup set, or you purchased a new PC and want to begin a fresh backup instead of restoring the data from your old machine, you can start your backup over.

    The easiest way to restart your backup is to deselect all of your files from your backup set through the Carbonite Backup Drive and then select the locations you want to include in your new backup set. Any file not reselected for backup will be removed from our servers within 72 hours.

    Want to learn more? Read Starting Your Backup Over in our support knowledge base for step by step instructions.

  • Ask a Carbonista: Can My Family Access My Online Backup in an Emergency?

    by Lynnette Nolan | Aug 24, 2011

    We love that you're thinking ahead to ensure you're prepared for anything, MariaIsabel!

    Our computer hard drives hold documents, family photos, and other digital memories that are just as valuable to the people in our lives as they are to us. There are simple steps you can take to ensure your backed up data is placed in the hands of family or friends in the event of an emergency.

    If you decide to grant access to your backup to family or friends, you should share your Carbonite account logins or leave the information in a designated place where it can be found later. Also, if you hold a private encryption key, it’s crucial to share that information with your future account holders because we won't have your private key in our records. Without your key, they’ll be unable to access your data.

    Then, later, if something does happen to you, your family can contact us to fill out a Certification of Ownership form to assume ownership of your account.

    If you have more questions about how to set up your account to be transferred to family or friends in the event of an emergency, feel free to contact us.

  • Ask a Carbonista: Does Carbonite Back Up iTunes?

    by Lynnette Nolan | Aug 17, 2011

    Jason, this news will be music to your ears: yes- Carbonite does back up iTunes.

    With any paid subscription, Carbonite will automatically back up all of the music files located in your iTunes folder – this won’t work during a free trial.

    Here’s how it works. By default, the iTunes folder is located in the Music folder under your User profile and iTunes automatically downloads your music files to this location. If you keep your downloads directed to this folder, you won’t have to think twice about backing up your music files. If you store your music files outside of your User profile, you’ll need to take minor steps to include your music files in your automatic back up.

    Once your music files are backed up, you can listen to them from your smartphone by downloading the free Carbonite Access app for your Android, RIM, or Apple device!

    Want to learn more? Read Backing Up Your iTunes Music on our support page.

    Just a note: Carbonite Access is now Carbonite Mobile. Learn more here.

  • Ask a Carbonista: How Can I Find Out When My Subscription Expires?

    by Lynnette Nolan | Aug 10, 2011

    Thanks for the question, Michael. To view all your expiration and renewal information, simply log in to your account and go to the Account Summaries page. You’ll see a list of all computers on your account and their expiration or renewal dates.

    If you’re a customer who opted for automatic renewal, we’ll only contact you if there’s something wrong with your billing information. If you’re not signed up for automatic renewal, we’ll remind you to renew your subscription prior to its expiration.

    If, for whatever reason, you’re unable to renew your subscription prior to its expiration date we’ll keep your data for up to 30 days. In you think you may need more than that, call our customer support to get an extension.

    It’s also good data safety practice to be aware of your subscription expiration or renewal date. Some people even have reminders marked in their calendars!

    Want to learn more? Read Paid Subscription Expiration in our support knowledge base.

  • Why Do US Small Businesses Lose Data? [Infographic]

    by Lynnette Nolan | Aug 09, 2011

    What would your small business do if your computers were stolen or destroyed? Would your important data still exist? In April, Carbonite surveyed small businesses with between two and 20 employees to study their disaster recovery and data backup methods. We found that almost half of small businesses have already lost irreplaceable data.

    Want some quick tips for protecting your small business’ data? Listen to Pete Lamson, Senior Vice President and General Manager of Carbonite's Small Business Group, on Business Owner's Toolkit.

  • Introducing Search for Carbonite Access for Android

    by Lynnette Nolan | Aug 08, 2011

    If you liked accessing files from your Carbonite online backup on your Android smartphone before, you’ll love it now. Carbonite Access for Android 2.0 simplifies accessing data from your Carbonite backup on your Android smartphone.

    Search your computer or within a specific folder or drive for files from your backup by typing partial or full file or folder names within a search bar on your Android phone.

    You can also see a summary of all your backed up computers in just one screen.

    Don’t have Carbonite Access on your Android phone yet? Download the free app.

  • Ask A Carbonista: What Happens To My Carbonite Subscription If I Get a New Computer?

    by Lynnette Nolan | Aug 03, 2011

    Good question, Gogo – thanks for tweeting us.   

    The short answer is…not much! It’s simple to move your current subscription to a new computer. In fact, you can do it in just a few clicks. Below are some quick steps to transferring your subscription. Log in to your account from your new computer

    1. Click the “Move My Subscription” underneath the “Restore Files Button”
    2. A pop-up window will give you two options to either move your subscription and start a new backup or move your subscription and transfer your files
    3. Select which action you prefer then follow the instruction on the instructional pop ups

    Keep in mind – you have to be using the same platform on your new computer. Windows operating system to Window operating system, etc…

    For more details, read this article on our support page or give your customer support agents a call at 1-800-BACK-IT-UP.


  • Introducing a Better Way to Back Up Your Business

    by Lynnette Nolan | Jun 15, 2011

    I grew up in a small business family. My father ran a dental practice for 40+ years with my mother at his side managing his administrative needs. Sometimes after school my brother and I would help out with filing (not our favorite thing as a teenagers, but it was needed and we were expected to pitch in). When I was 12 years old or so, my father’s office building was devastated by a flood. Furniture, carpets and equipment were destroyed.

    Fortunately, his patients' medical records, the lifeblood of his business, were soggy but intact. Today, he would not have been so lucky. The same records that in my father’s day were on paper and film are now 100% digital. Digitals files on computers, hard drives or other devices are lost when disaster or office theft occurs. And his business, and by association our family, would have endured extreme hardship.

    With this personal history in mind, I am pleased to announce that Carbonite has launched a new and better way for small businesses to back up their invaluable data…Carbonite Business.

    Carbonite Business was developed specifically with small businesses in mind, and reflects the input that small business owners across the country have provided to us as we conducted extensive research and interviews over the past year.

    What we heard most from small business owners along the way was that they understood and wanted the superior data protection and security that online backup solutions such as Carbonite offer…but that they needed it to be simple to manage and priced in a way that fit their budgets and justified the switch from their current approach to backing up.

    Carbonite Business now allows small businesses to take advantage of the benefits offered by online backup protection, at a price that just makes good business sense. For as little as $229 per year, or well less than a buck a day, small businesses can now back up their entire business.

    Among the specific benefits that Carbonite Business offers small businesses are:

    • Automatic and continual backup of your business’ important documents, spreadsheets, presentations, videos, photos, music, and other data files.
    • Flat-fee annual pricing plans that allow you to back up an unlimited number of PCs and Macs for one simple price (and, unlike competitor products, with zero “per computer” charge).
    • External Hard Drive backup.
    • Safety & Security via Carbonite's software encryption, which encrypts files before your data even reaches our secure Data Centers
    • Anytime, Anywhere Access to your backed-up files from any browser, iOS, Blackberry, or Android mobile device.
    • An easy-to-use online administration console that provides you—or your office manager—a complete view to the backup status of each computer and the ability to grant remote access permissions on a user-by-user basis.
    • U.S. based customer support via online chat, email, or phone…from 8:00am to Midnight (EST), seven days a week.
    • The peace of mind that goes with working with Carbonite, a leader in online backup who has already backed up more than 100 billion files--and successfully restored over 7 billion files to customers who otherwise would have lost their important data forever.

    Carbonite Business includes all of the above features, and includes 250GB of data protection for just $229 per year. For small businesses looking to back up a server, our Carbonite Premier solution provides server protection and includes up to 500GB of data protection. Both solutions also offer small businesses the option to add additional backup storage “packs” in 50GB or 100GB increments.

    Visit Carbonite.com/business to see how easy it is for you to try Carbonite Business risk free. We offer a no obligation, 30-day free trial period…with no need to even enter credit card information until you decide to buy. Use offer code "launch" when you sign up for the free trial and you'll get 2 free months when you decide to buy.

    If you have questions about Carbonite Business or even want some help getting 30-day free trial up-and-running quickly and easily, you can also call our Carbonite Business team at (877) 334-7621. In just minutes, we can have you backing up your business.

    We hope that our new Carbonite Business solution will help you to keep your critical business data safe…and - whichever solution you choose for your own business - appreciate your time and interest in Carbonite.

    Best Regards,

    Pete Lamson
    General Manager
    Carbonite Small Business Group

  • Carbonite Celebrates Small Business

    by Lynnette Nolan | May 20, 2011

    Every business has to start somewhere. Maybe the first year it’s just you, then later a few employees, and growing from there. In fact, small businesses generate far more jobs in America than do large enterprises, first because small businesses outnumber large ones and, of even greater importance, small companies hold the most potential for growth.

    This week, the U.S. Small Business Association observed National Small Business Week, and it’s an opportunity for Carbonite once again to celebrate the small businesses that we support every day.

    I’ve started five companies with my long-time business partner Jeff Flowers (Carbonite chief architect and co-founder). At first it’s just us sitting around my dining room table. Now we have over 150 employees and more than a million customers. Much of our success is due to our tens of thousands of small business customers. Big companies can afford to have IT professionals to help with things like computer backup. Small businesses don’t have the luxury of full-time IT staff – they have to do it themselves. That’s why “simple” is our mantra. Anyone can install and use Carbonite online backup. So it’s perfect for the small business.

    So while we’re celebrating National Small Business Week, let’s remember the importance of small businesses to our nation’s economy, and let’s remember how important it is to empower small businesses to succeed by giving them the kinds of tools, like online backup, that puts them on a level playing field with big companies.


  • 5 Tips from a Serial Entrepreneur

    by Lynnette Nolan | May 19, 2011

    In honor of Small Business week, I wanted to share a few insights that I believe will help any entrepreneur get their new business off to a good start.

    Tip 1: Write the advertisement first

    Writing a long business plan is relatively easy. Creating an effective pitch deck is a lot harder. Writing the ad for your company is harder still. But it’s the first thing you should do. Pretend you’re pitching your product on a billboard. What would you say? What visual would you pick? The exercise of writing your ad forces you to think about the problem that you’re solving, who you’re selling to, and how you are going to explain your value proposition in just a few words. If you can’t write a compelling ad for your business, there’s no point in creating a business plan. Nobody will sit still long enough to read it.

    Tip 2: Pick a Name

    Try your best to pick a name that reflects what you do, is memorable, and is easy to spell. Names like Facebook, SpeedDate, and Twitter, all give you a clue about what the company does. Another consideration should be finding a name that someone can spell when they hear it spoken. For brands like Nexxo, xRos, Pyxis, and Psystar, you’d be hard pressed to guess the spelling if you heard the word. So why make finding your company any harder than it needs to be? And finally, you have to be able to register or buy the URL. Be prepared to pay the squatter.

    Tip 3: Don’t focus on your financials

    Just about everyone who’s starting a business creates detailed financial forecasts – P&L, Balance Sheet, and Cash Flow. For the most part, in the very early days these are pie-in-the-sky numbers and all look the same, with huge numbers 4 or 5 years out. What’s really important is unit economics. Instead, focus on the economics of a single average customer. Let’s take the example of a cell phone carrier. The whole business boils down to four simple metrics: 1) how much it is going to cost you to acquire an average customer, 2) how much revenue (and gross margin) will the customer bring in each year, and 3) how long will you keep each customer. Break these down to prove out your assumptions. For example if you bring in customers by advertising on TV, 1) how many ad dollars will it take to get someone to your web site or to your store, 2) how many potential customers will try your product, 3) how many potential customers will become repeat customers, and so forth.

    Tip 4: Don’t bother with the elaborate business plan. All you need is a pitch deck.

    This document will make or break your fund raising. Don’t start with a lot of company background or backstories. Jump right into the business: here’s what we’re going to sell, here’s why we think people will buy it, here’s how much it will cost to make, here’s why it’s different, and here’s why we think it will be big. Present any evidence you have that people will actually buy whatever it is that you’re proposing to make. If you still have their interest, talk about your team and their ability to execute, and other background materials. The point is, don’t try to set the stage. Just jump right into selling your idea.

    Tip 5: Check your ego at the door.

    Prepare for multiple rejections. Typically, investors will look for reasons NOT to invest, including the following: You probably can’t design it; if you can you won’t know how to manufacture it; you won’t be able to reach your potential customers; they won’t buy it anyway; you probably don’t know how to run a company; your team doesn’t have the experience; and whatever it is, Microsoft or Google will probably give it away for free anyway. Just be prepared to pitch, pitch, pitch. You only need one person to believe.

    CEO, Carbonite

  • Death, Taxes and Data Loss

    by Lynnette Nolan | Apr 15, 2011

    The old adage states that only sure things in life are death and taxes. Falling right behind them on the inevitability curve is data loss. If you don’t protect yourself, it will eventually catch up with you.

    Fortunately, Carbonite is here to help. We can’t guarantee you a tax refund this year and we can’t prevent your hard drive from failing, but we can protect you against data loss for less than $5 per month.

    And for a lucky entrant, we’ll be giving away a free one-year Carbonite subscription on Income Tax Deadline day (Monday, April 18th).

    The rules are simple:

    • Follow @carbonite on Twitter
    • Retweet the following message between 12:01 am and 11:59 am EDT on April 18th: I won’t be taxed by data loss this year! Follow @Carbonite and RT this http://cbnt.it/ZqXu7Z to enter to win a subscription.

    We’ll announce the winner on Twitter and Facebook, on April 19th Good luck!