• Carbonite CEO David Friend Named Entrepreneur Of The Year

    by Lynnette Nolan | Jun 30, 2010

    Congratulations to our CEO, David Friend, who was named the E&Y Entrepreneur of the Year for New England in the Emerging Technology – consumer and small business category. Dave was awarded this honor last night at a black tie gala at Boston’s Renaisance Waterfront Hotel.

    Dave now moves on to the National competition which culminates with an awards ceremony in November in Palm Springs. In his acceptance speech, Dave singled out Jeff Flowers, Carbonite’s CTO and Dave’s business partner for over 30 years, as the person whose technical brilliance made this award possible.

    We’ve all experienced Dave’s passion for Carbonite. Carbonite is Dave’s sixth company over a span of nearly 40 years. Those of us who know Dave and have had the privilege of working with him realize that he neither needs or nor seeks the kind of recognition that was awarded him last night. The E&Y Entrepreneurship award is certainly the most prestigious award an entrepreneur can win, and even though we almost had to drag Dave to this competition, we’re very proud that he won. After all the companies he’s founded, all the jobs he’s created, and all the great products he’s introduced to the world, we’re really pleased to see him get the recognition he so deserves.

    So congratulations, Dave. We're proud of Carbonite and we’re proud of you as our leader.

  • Best Places to Work Update: Carbonite is #6!

    by Lynnette Nolan | Jun 14, 2010

    In a previous post, Dave mentioned that the Boston Business Journal named Carbonite one of the top 60 companies to work for in Massachusetts. At an awards breakfast on Friday morning, the 60 companies were ranked in three categories, and I'm happy to announce that Carbonite was ranked No. 6 in the midsize category. Carbonite was one of 440 companies considered for this highly-coveted recognition.

    The honor highlights Carbonite's achievements in creating a positive work environment that attracts and retains employees through a combination of employee satisfaction, working conditions and company culture. Carbonite's entire workforce was surveyed on these attributes throughout the spring and the results were analyzed and scored to rank the best and brightest places of employment throughout the Boston region.

    We've had fantastic journey throughout the first half of the year with our Carbonite Pro and iPhone and BlackBerry smartphone app launches, and we appreciate the contributions and dedication from every employee here at Carbonite. We're proud of the team's accomplishments and are delighted our hard work is recognized through the positive environment we've established at Carbonite. Congratulations to all of the Best Places to Work recipients featured in the June 11 edition of the Boston Business Journal!

  • World Cup Twitter Competition - Tweet to Win

    by Lynnette Nolan | Jun 10, 2010

    It may have escaped your notice, but the FIFA World Cup is almost upon us. We're big fans here at Carbonite, especially of the goal keepers. Why is this? Because we're both all about saving. Goal keepers save shots on goal, we save people's data.

    During World Cup, we're running a Twitter competition asking you to guess how many goals will be saved during selected World Cup matches. One lucky winner will win a brand new 16GB Wifi iPad, worth $629 (£429.00), and 12 entrants will win a full year subscription to Carbonite, worth $54.95 (£41.95) each.

    To enter all you need to do is watch out for World Cup tweets from @carbonite and RT with your guess of the number of saves for each match. For example, when you see this tweet:

    • World Cup competition: Round One England vs USA [how many shots saved?] RT for chance to win an iPad and Carbonite online backup #WC2010

    You need to retweet with:

    • RT @carbonite World Cup competition: Round One England vs USA [3 saves] RT for chance to win an iPad and Carbonite online backup #WC2010

    As soon as you tweet, you'll be entered into the competition. You can tweet a guess for as many matches as you like, but only one guess per match per user will be counted. Winners will be selected at random from entries with correct guesses. Any guesses after kick-off will not count.

    We'll be running the competition on the below matches. Keep an eye for our tweets before each match and make sure you enter!

    • ROUND 1 - England Vs USA (12th June 2010)
      Stat: Total Shots on Target Saved
    • ROUND 2 - Slovenia Vs USA (18th June 2010)
      Stat: Total Shots on Target Saved
    • ROUND 3 - England Vs Algeria (18th June 2010)
      Stat: Total Shots on Target Saved
    • ROUND 4 - Slovenia Vs England (23rd June 2010)
      Stat: Total Shots on Target Saved
    • ROUND 5 - USA VS Algeria (23rd June 2010)
      Stat: Total Shots on Target Saved
    • ROUND OF 16: 1C Vs 2D (26th June 2010)
      Stat: Total Shots on Target Saved
    • ROUND OF 16: 1D Vs 2C (27th June 2010)
      Stat: Total Shots on Target Saved
    • QUARTER FINAL: W49 Vs W50 (2nd July 2010)
      Stat: Total Shots on Target Saved
    • QUARTER FINAL: W52 Vs W51 (3rd July 2010)
      Stat: Total Shots on Target Saved
    • SEMI FINAL: W58 Vs W57 (6th July 2010)
      Stat: Total Shots on Target Saved
    • SEMI FINAL: W59 Vs W60 (7th July 2010)
      Stat: Total Shots on Target Saved
    • FINAL: (11th July 2010)
      Stat: Total Shots on Target Saved

    Winners notified after each match. The lucky iPad winner will be chosen at random from all correct entries and notified after the World Cup final on July 11th 2010.

  • Carbonite Named One of Top 60 Places to Work in Boston

    by Lynnette Nolan | May 19, 2010

    The Boston Business Journal recently released this year's list of the best places to work. And I'm happy to announce that Carbonite made the list! There were over 400 companies nominated for this honor and the list of the top 60 companies was determined based partly on employee surveys. Carbonite and the other 19 midsized companies will be ranked in order and then honored at a breakfast event on June 11th at the Seaport Hotel & World Trade Center.

    I can't tell you how pleased I am that Carbonite has received this honor. There are a lot of smart, hard-working and innovative people who have helped make Carbonite a tremendous success. Our rapid growth as a company has challenged our employees and given them opportunities to do things they've never done before. They've risen to the occasion time and time again and I am very proud of the things they've accomplished. It feels good to know that they enjoy working for Carbonite and take pride in this company. Every employee we have contributes to making Carbonite one of the best places to work in Boston.

    CEO, Carbonite

  • Carbonite Wins New England Innovation Award

    by Lynnette Nolan | May 14, 2010

    Last night Carbonite was selected as a winner of the New England Innovation Awards by the Small Business Association of New England.

    Over 160 companies were selected to participate in the awards process and present to a panel of judges why their company should be chosen as one of the most innovative and successful companies in New England.

    Carbonite was selected as one of the 16 finalists two weeks ago and, after a final presentation to the judges, we were selected as a winner! Our president and COO, Keith, was even told by one of the lead judges that Carbonite was actually the top point winner with the 50 judges.

    Some of the past winners of this award are:

    • Ben and Jerry's
    • Genzyme
    • iRobot
    • Nantucket Nectars
    • Staples
    • The Mathworks

    This award means a lot to the Carbonite team. We're constantly working hard to bring innovation into our products, while at the same time keeping them as simple and easy-to-use as possible. Taking complex technology and making it simple is no small feat, and we're honored to be recognized for our innovation and the strides we've taken to make online backup available to the average consumer.

    CEO, Carbonite

  • Introducing the Carbonite App for BlackBerry phones

    by Lynnette Nolan | May 11, 2010

    A few months ago, we introduced our iPhone app. Since then, I've gotten so much use out of it. I love being able to access my backed up files from my iPhone no matter where I am. If I'm sitting at the airport and someone calls and urgently needs a document, I can just pull it up on the iPhone and email to them. I don't need to locate a WiFi hotspot or worry about booting up my laptop.

    I used to use remote desktop software to access files on my PCs when I'm travelling, but I had to remember to leave my PC turned on. Not so with Carbonite — from my iPhone I can get at every file on every one of my PCs even if they are turned off. Hardly a day goes by when I don't use the Carbonite iPhone app. It's just amazing to have all your files at your fingertips.

    Now we've made this wonderful functionality available to the millions of BlackBerry users out there. BlackBerry is still the 800 pound gorilla in the mobile market. There are over 30 million smartphones in the US and RIM had a 41.6% market share at the end of 2009 (compared to Apple's 25.3%).

    The BlackBerry beta download is available on our web site today (visit www.carbonite.com/BlackBerry), and later in May it will be available for download from the BlackBerry app store. It's free, of course, to Carbonite subscribers.

    Here's what you can do with the BlackBerry app:

    • Browse: You can browse the directory structures on all of your Carbonite-backed-up computers.
    • View: Bring up PDFs, photos, music and video files, Excel, Powerpoint, Word documents and other text files can be opened and viewed right on your BlackBerry.
    • Share: You can forward any file via email, right from your phone.

    We're totally excited about the mobile market. Stay tuned for more exciting Carbonite mobile apps in the near future!

    CEO, Carbonite

  • Carbonite iPhone App Passes 10,000 Downloads

    by Lynnette Nolan | Apr 29, 2010

    I just noticed that we passed 10,000 downloads of our Carbonite iPhone application and it's only been out a few months. It's such a useful app. My wife and I were in the car last week when she got a call from her publisher who urgently needed a copy of a chapter from her latest book. My wife's Mac is backed up with Carbonite, so she was able to find the file on her iPhone and email it to her publisher right from the car.

    Recently, our chief operating officer, Keith Cooper, played me a voicemail that a friend of his had left for him. "Keith, this is Todd. I just downloaded your iPhone app. I didn't know you had one until yesterday and it is absolutely awesome! I can view all of my documents from my iPhone… so convenient. So, nice job! Very cool! Extremely cool!"

    It's also gratifying to read some of the recent user reviews on the App Store: "Amazing App (5 stars) Unbelievable to have my PC with me. My only wish is for a slideshow for picture files. That would make this app perfect." "Great app, please make for the iPad (5 stars) Great app!" [Our iPhone app works on the iPad, but we'll work on releasing an iPad optimized version in the future – DF]. "Makes me a huge fan (5 stars) Needed it and it was there… Thank you!"

    We also got a couple of black eyes, like this post: "Buggy and slow (1 star) Very slow especially when opening a directory with many files. Help file is incomplete with limited explanations. When opening very large PDFs, will crash randomly. App shows old PC subscriptions that no longer exist. Great concept, but needs a lot of polish!"

    Well, good news: version 1.1 was just released to the App Store. This new version is much faster and uses much more sophisticated caching. The help section is improved, all known bugs are fixed and expired subscriptions no longer show up. It is much more polished from both a functional and graphical point of view. If you haven't tried the iPhone app, now is a good time. If you're a Carbonite subscriber, it's completely free. You can even use it during the free trial period.

    Stay tuned for more product announcements on the mobile front in the months to come.

    CEO, Carbonite

  • Why Offsite Backup is So Important

    by Lynnette Nolan | Apr 12, 2010

    I ran across this blog post last week:

    My heart goes out to local music composer Roslyn Catracchia. Thieves broke into her Aina Haina home the other day and stole, among other things, two computers and a backup drive containing her life's work of of musical scores and musicals. That includes the musical score for stage production of "The Princess and the Iso Peanut," which will be running at the Hawaii Theatre this month… if Catracchia had backed up her computer using Carbonite, resurrection of the last files would be a simple download to a new computer.

    This reminds me of a similar incident a few years ago involving film director Francis Ford Coppola — someone broke into his house and stole his computer and backup hard drive and he lost 15 years of photos, screenplays, and writing. This sort of thing happens all the time. Lenovo published a report a few years ago that suggested that almost 10% of laptops eventually get stolen or lost.

    CEO, Carbonite

  • Introducing Carbonite Pro

    by Lynnette Nolan | Feb 02, 2010

    After lots of discussions with our small business users, we're happy to say that the product they've been asking for — Carbonite Pro — has arrived! We think it does a great job of meeting the needs of the various business owners and managers — especially with regards to being simple to use and a great value.

    First, unlike the Carbonite you're used to where you get unlimited backup of one PC, Carbonite Pro lets you back up an unlimited number of PCs. There is just one account to manage and protect all the PCs in your office.

    Then, since most small businesses don't have a full time IT person, we designed Carbonite Pro so virtually any office administrator can easily use it. Everything is in plain English (no confusing technical terms) and the dashboard is simple to use.

    With Carbonite Pro, there's no per-computer charge and you only pay for the amount of backup space you use. And pricing is based on
    a simple tiered system.

    You may not have any idea how much space your company needs and that's why we provide a month free. Throughout the month, you can use the dashboard to see how much space your company is using. You can also see the amount of storage used by each employee. So if someone gets carried away and backs up some very large files, you'll see it.

    There are lots more easy-to-use features in Carbonite Pro. To add a new user, just enter the person's email address and Carbonite will send that user a pre-authorized link to install Carbonite Pro. In fact, the user doesn't even have to be in the office to set up Carbonite Pro. (Sales teams and others who are always on the road or who work at home will love it.) And what if one of your employees leaves the company? It's easy to immediately freeze that employee's account, stop any unauthorized downloading from the backup, and re-assign access of those files to someone else.

    I could go on and on about the numerous benefits of Carbonite Pro, but we all know that a hands-on trial is the best way to see whether the product is right for you. So, if you’re a small business, just go to CarbonitePro.com and sign up for our free trial.

    I absolutely believe you'll find Carbonite Pro very easy to use and the most cost effective online backup solution on the market. When you try it, please let me know how you like it.

    CEO, Carbonite

  • Carbonite Goes iPhone (and iPod Touch)

    by Lynnette Nolan | Jan 19, 2010

    Man, this is what I've been waiting for! I have my iPhone with me wherever I go (I have to confess to being a little obsessed with it) and now I can view my backed up files — anywhere, anytime — using the new Carbonite app for the iPhone and iPod Touch.

    I had my first great experience with it while waiting for my plane at LaGuardia Airport. I was supposed to give a talk at a conference later that day, so I pulled up my PowerPoint presentation on my iPhone (the original is on my office computer) and reviewed it. I then spent 20 productive minutes looking over a contract. While still waiting at the gate, I decided to browse my favorite pictures of me and my daughter high above the clouds on the top of Mt. Washington.

    The Carbonite app gives me access to the backed up files from each of my computers, even if the computers are turned off. And I don't have to be logged into a Wi-Fi connection or lug my laptop with me. It displays my photos, documents, and other important files and allows me to share any of my backed up files with someone else via email, right from the app. It's fast and super-simple. I'm really proud of this Carbonite app and I hope you all will find it as useful as I do.

    The best part? It's free for all Carbonite users. To learn more or download the app, go to www.Carbonite.com/iPhone.

    CEO, Carbonite

  • Laptop Failure Rates

    by Lynnette Nolan | Nov 23, 2009

    I read an interesting article on Yahoo news this morning: 1 in 3 laptops die in the first three years.

    The survey, conducted by SquareTrade, a warranty company, highlighted the following statistics: Looking at the first 3 years of ownership, 31% of laptop owners reported a failure to SquareTrade. Two-thirds of this failure (20.4%) came from hardware malfunctions, and one-third (10.6%) was reported as accidental damage. The complete report is available here: http://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_1109.pdf

    These findings correlate quite well with the actual behavior of our users: approximately 11% of our users have to do a full restore of their data each year. Over three years, that's almost exactly the same 33% number. Another interesting statistic from our own user base is that almost half of all users do a partial restore each year — mostly to recover accidentally deleted or overwritten files.

    I'll bet that if you asked the average computer user what the likelihood is of their computer data getting destroyed, they would guess a much lower number. Having a 1 in 3 chance that you are going to lose everything on your PC only highlights why online backup is so important.

    CEO, Carbonite

  • Listen to Carbonite CEO, Dave Friend, in the TechByter Podcast

    by Lynnette Nolan | Nov 18, 2009

    Bill Blinn of TechByter Worldwide interviewed our CEO, Dave Friend, for the November 15, 2009 TechByter podcast.

    As a Carbonite fan, Blinn discussed his confidence in our online backup service as he introduce this week’s TechByter podcast, "The real safety net, and it's one that has saved me more times than I like to admit, is Carbonite. It's easy to make a dumb mistake that deletes files I need. I can get them back from my hot backup or from my Acronis backup. But more often than not, I've recovered them from my Carbonite backup."

    Dave's interview can be found on www.TechByter.com in two parts:

    Listen to Part 1 (Audio 5:07)

    Listen to Part 2 (Audio 1:13)

  • Jeff Flowers Named CTO of the Year

    by Lynnette Nolan | Nov 09, 2009

    I am very pleased to announce that my long-time business partner and Carbonite CTO has won the coveted "CTO of the Year" award from the Massachusetts Technology Leadership Council. The award was given at a big dinner at the Boston Marriott last week, and we're very proud of Jeff. He joins a group of technology leaders from the Northeast that includes many of the pioneers of today's IT industry. Having worked with Jeff for more than 25 years through 4 other startups, it is impossible for me to contemplate starting a company without him. He's that rare combination of technical guru, sensible business head, and mentor for the technical team. Congratulations Jeff!

    CEO, Carbonite

  • Continued Praise for Carbonite for Mac

    by Lynnette Nolan | Oct 28, 2009

    Our Mac product, which launched earlier this year, continues to receive a good reception from the media.

    We've recently had reviews published with MacFormat and MacWorld magazines.

    Christopher Phin from MacFormat awarded Carbonite 4/5 stars and appreciated our efforts to design a Mac version of the product:

    Unlike many companies that have developed a PC application and then gone on to make a Mac version, the developers genuinely seem to have 'got' the Mac."

    MacWorld magazine also awarded Carbonite 4/5 stars. Karl Hodge noted how the low cost is small price to pay for piece of mind.

    The client is highly configurable and can be set to run when it's convenient. Costing around £3 a month to run, it's a low price for a little peace of mind."

  • Running a Small Business?

    by Lynnette Nolan | Aug 19, 2009

    If you run a small business, backing up your data is critical. In fact, in the UK, all businesses are legally obligated to keep certain data records for a minimum of seven years. Not doing so could lead to a hefty fine or even prison sentence if vital data cannot be provided upon request.

    I recently wrote an article for SME Web that addresses how SMEs with a limited IT budget can still protect themselves against losing critical business files.

    SME Web is an online resource for owners and managers of small and medium sized companies in the UK, offering them best-practice advice on how to run their business. If you're interested in reading the full article, click here.

    CEO, Carbonite

  • Another 5-Star Mac Review

    by Lynnette Nolan | Aug 07, 2009

    Wow, they just keep coming. Another 5-star review for Carbonite's Mac version, this time from MacUser Magazine: "Verdict: This good value online storage solution is so easy-to-use you'll have no excuse not to back up your files."

    Check out the whole review here

    CEO, Carbonite

  • Carbonite Awarded Best Buy Status by 'Which?' Magazine

    by Lynnette Nolan | Jul 20, 2009

    Another nice recognition of Carbonite comes from the UK magazine Which? — similar to Consumer Reports in the US. They gave us their Best Buy rating, and that's apparently not easy to obtain. What they said is,

    This accolade is far from easy to obtain. In fact, Best Buys are only awarded to those products that have performed to the highest standards in Which?'s rigorous testing and analysis, and cannot be requested or bought. This coveted award can be seen in the national advertising campaigns of popular brands including Miele, Panasonic and Procter & Gamble."

    Which? is Europe's largest consumer organization and has been providing independent advice for more than 50 years.

    Our magazines do not carry advertising, we do not accept sponsorship of any kind and — just as a consumer would — we buy all of the thousands of products we test each year. It is for these reasons that consumers can truly trust the unbiased information we provide."

    I was unaware of this magazine, but my friends in Europe say they swear by it. Thank you, Which?.

    CEO, Carbonite

  • Carbonite Saved My Virtual World

    by Lynnette Nolan | Jun 18, 2009

    I get a lot of emails from customers whose files we saved, but a couple of days ago I got one that caught my eye because it was unusually effusive in its praise. I can't resist reprinting it:

    The unthinkable happened. Somehow, someway, completely unexpected (as it always is), a simple power failure dealt a hand that no one in my household saw coming. Without Carbonite, months of work would have been gone. A book concept, complete with photos — gone. Documents that stretched over a five year period — gone. All of my financial records in Quicken — gone. Valuable photos of my family and my new wife, and our honeymoon — gone. First photos of my brand new grandson, born just days ago — gone.

    But thanks to Carbonite — NOT GONE. I used my system restore disk, putting my computer back in service minus all of my files, hoping that Carbonite would be my answer. IT WAS! EVERYTHING was restored. EVERYTHING was recovered. Every file, every photo, every document. I've been sitting in front of my computer, just quietly shaking, stunned that everything that I thought had slipped from my world is back again, safe and sound.

    It is impossible for me to properly thank you. It is equally impossible for me to communicate to you what Carbonite has done for my peace of mind and my sense of security. What might have been the equivalent of an electronic tornado has come back as a clear, blue sky filled with soft clouds.

    Carbonite, and you, are my heroes. HURRAY FOR CARBONITE!!

    Your friend,

    Ricky David Tripp”

    I have to tell you that NO entrepreneur can resist feeling good when they get a letter like this. We work so darned hard, and this is the best kind of payoff we could possibly get! BTW, check out Ricky's web site,
    www.rickydavidtripp.com. He's a very talented dude. I have a soft spot for musicians — I was a music composition major in college. Unlike Ricky, I couldn't make a living at it. Anyway, I'm glad we saved all his stuff!

    CEO, Carbonite

  • One in Ten Portables Downed by 'Laptop Rage'

    by Lynnette Nolan | Jun 16, 2009

    We all know about hard drive crashes and theft, but the following article that appeared a couple of months ago in Techworld totally blew me away. I'm not completely surprised by the spilled food statistic (I remember one of my kids giving me her "dead" laptop. "Zoe, why does your laptop smell like beer?"), but the rage thing was news to me.

    One in ten portables downed by 'laptop rage'

    Paul Boutin, The Industry Standard20 April 2009

    A significant portion of damage to laptops is caused by the "anger or frustration" that employees take out on them, a study has found.

    That is one of the findings of a new study entitled "Business Risk of a Lost Laptop." It was published last Wednesday by the Ponemon Institute and is funded by Dell, which is using the study to tout its data encryption and recovery solutions.

    The report, described by Ponemon as a web-based survey of 3,100 IT and security practitioners located in the United States, the United Kingdom, Germany, France, Mexico and Brazil, found that laptop-smashing employees were cited as the leading cause of damage by one in three respondents in Mexico and Brazil.

    The Brits are more reserved: Only 6 percent of UK respondents blamed angry staff. Instead, travel-related damage caused by not taking proper care of the laptop leads among the British, with just over half of UK respondents claiming it was the most common cause of damage.

    Americans rate laptop rage and mishandling on the road fairly low - 13 percent and 25 percent, respectively. Instead, 34 percent of American IT pros told Ponemon that "spilling food or liquids on the laptop" is the top cause of damage. But before you roll your eyes at ugly Americans, take note: An even higher 36 percent voted food spills the top problem among the French."

    CEO, Carbonite

  • Carbonite for Mac Has Launched!

    by Lynnette Nolan | Jun 16, 2009

    After a really long series of betas, Carbonite for Mac is finally launched and off to a strong start. I have to confess that this product has been a lot longer in coming than I had ever expected. We actually had a working version over a year ago, but when we put it out to the Mac community the feedback was that it had too much of the look and feel of a Windows product. So we decided to assemble a new development team composed only of Mac fanatics and they completely redesigned the interface. We put the resulting new version into beta again about 4 months ago, and this time the reaction from the Mac community has been great. "Simple and intuitive, just like the Mac," one beta user wrote to me. "I like the set-and-forget aspect of Carbonite. I'm am so tired of messing around with Time Machine, and it's half the price," said another.

    The release of Carbonite for Mac completes a long cycle for me. Back in 2005, one of the events that got Jeff and me to start Carbonite was my daughter's hard drive crashing. As a Mac user, she's been waiting a long time. I've been a Windows guy for years, but I now have both a Mac and Windows machine on my desk and I can understand why my kids have migrated to the Mac – it's a great machine.

    CEO, Carbonite