• Carbonite Wins New England Innovation Award

    by Lynnette Nolan | May 14, 2010

    Last night Carbonite was selected as a winner of the New England Innovation Awards by the Small Business Association of New England.

    Over 160 companies were selected to participate in the awards process and present to a panel of judges why their company should be chosen as one of the most innovative and successful companies in New England.

    Carbonite was selected as one of the 16 finalists two weeks ago and, after a final presentation to the judges, we were selected as a winner! Our president and COO, Keith, was even told by one of the lead judges that Carbonite was actually the top point winner with the 50 judges.

    Some of the past winners of this award are:

    • Ben and Jerry's
    • Genzyme
    • iRobot
    • Nantucket Nectars
    • Staples
    • The Mathworks

    This award means a lot to the Carbonite team. We're constantly working hard to bring innovation into our products, while at the same time keeping them as simple and easy-to-use as possible. Taking complex technology and making it simple is no small feat, and we're honored to be recognized for our innovation and the strides we've taken to make online backup available to the average consumer.

    CEO, Carbonite

  • Introducing the Carbonite App for BlackBerry phones

    by Lynnette Nolan | May 11, 2010

    A few months ago, we introduced our iPhone app. Since then, I've gotten so much use out of it. I love being able to access my backed up files from my iPhone no matter where I am. If I'm sitting at the airport and someone calls and urgently needs a document, I can just pull it up on the iPhone and email to them. I don't need to locate a WiFi hotspot or worry about booting up my laptop.

    I used to use remote desktop software to access files on my PCs when I'm travelling, but I had to remember to leave my PC turned on. Not so with Carbonite — from my iPhone I can get at every file on every one of my PCs even if they are turned off. Hardly a day goes by when I don't use the Carbonite iPhone app. It's just amazing to have all your files at your fingertips.

    Now we've made this wonderful functionality available to the millions of BlackBerry users out there. BlackBerry is still the 800 pound gorilla in the mobile market. There are over 30 million smartphones in the US and RIM had a 41.6% market share at the end of 2009 (compared to Apple's 25.3%).

    The BlackBerry beta download is available on our web site today (visit www.carbonite.com/BlackBerry), and later in May it will be available for download from the BlackBerry app store. It's free, of course, to Carbonite subscribers.

    Here's what you can do with the BlackBerry app:

    • Browse: You can browse the directory structures on all of your Carbonite-backed-up computers.
    • View: Bring up PDFs, photos, music and video files, Excel, Powerpoint, Word documents and other text files can be opened and viewed right on your BlackBerry.
    • Share: You can forward any file via email, right from your phone.

    We're totally excited about the mobile market. Stay tuned for more exciting Carbonite mobile apps in the near future!

    CEO, Carbonite

  • Carbonite iPhone App Passes 10,000 Downloads

    by Lynnette Nolan | Apr 29, 2010

    I just noticed that we passed 10,000 downloads of our Carbonite iPhone application and it's only been out a few months. It's such a useful app. My wife and I were in the car last week when she got a call from her publisher who urgently needed a copy of a chapter from her latest book. My wife's Mac is backed up with Carbonite, so she was able to find the file on her iPhone and email it to her publisher right from the car.

    Recently, our chief operating officer, Keith Cooper, played me a voicemail that a friend of his had left for him. "Keith, this is Todd. I just downloaded your iPhone app. I didn't know you had one until yesterday and it is absolutely awesome! I can view all of my documents from my iPhone… so convenient. So, nice job! Very cool! Extremely cool!"

    It's also gratifying to read some of the recent user reviews on the App Store: "Amazing App (5 stars) Unbelievable to have my PC with me. My only wish is for a slideshow for picture files. That would make this app perfect." "Great app, please make for the iPad (5 stars) Great app!" [Our iPhone app works on the iPad, but we'll work on releasing an iPad optimized version in the future – DF]. "Makes me a huge fan (5 stars) Needed it and it was there… Thank you!"

    We also got a couple of black eyes, like this post: "Buggy and slow (1 star) Very slow especially when opening a directory with many files. Help file is incomplete with limited explanations. When opening very large PDFs, will crash randomly. App shows old PC subscriptions that no longer exist. Great concept, but needs a lot of polish!"

    Well, good news: version 1.1 was just released to the App Store. This new version is much faster and uses much more sophisticated caching. The help section is improved, all known bugs are fixed and expired subscriptions no longer show up. It is much more polished from both a functional and graphical point of view. If you haven't tried the iPhone app, now is a good time. If you're a Carbonite subscriber, it's completely free. You can even use it during the free trial period.

    Stay tuned for more product announcements on the mobile front in the months to come.

    CEO, Carbonite

  • Why Offsite Backup is So Important

    by Lynnette Nolan | Apr 12, 2010

    I ran across this blog post last week:

    My heart goes out to local music composer Roslyn Catracchia. Thieves broke into her Aina Haina home the other day and stole, among other things, two computers and a backup drive containing her life's work of of musical scores and musicals. That includes the musical score for stage production of "The Princess and the Iso Peanut," which will be running at the Hawaii Theatre this month… if Catracchia had backed up her computer using Carbonite, resurrection of the last files would be a simple download to a new computer.

    This reminds me of a similar incident a few years ago involving film director Francis Ford Coppola — someone broke into his house and stole his computer and backup hard drive and he lost 15 years of photos, screenplays, and writing. This sort of thing happens all the time. Lenovo published a report a few years ago that suggested that almost 10% of laptops eventually get stolen or lost.

    CEO, Carbonite

  • Introducing Carbonite Pro

    by Lynnette Nolan | Feb 02, 2010

    After lots of discussions with our small business users, we're happy to say that the product they've been asking for — Carbonite Pro — has arrived! We think it does a great job of meeting the needs of the various business owners and managers — especially with regards to being simple to use and a great value.

    First, unlike the Carbonite you're used to where you get unlimited backup of one PC, Carbonite Pro lets you back up an unlimited number of PCs. There is just one account to manage and protect all the PCs in your office.

    Then, since most small businesses don't have a full time IT person, we designed Carbonite Pro so virtually any office administrator can easily use it. Everything is in plain English (no confusing technical terms) and the dashboard is simple to use.

    With Carbonite Pro, there's no per-computer charge and you only pay for the amount of backup space you use. And pricing is based on
    a simple tiered system.

    You may not have any idea how much space your company needs and that's why we provide a month free. Throughout the month, you can use the dashboard to see how much space your company is using. You can also see the amount of storage used by each employee. So if someone gets carried away and backs up some very large files, you'll see it.

    There are lots more easy-to-use features in Carbonite Pro. To add a new user, just enter the person's email address and Carbonite will send that user a pre-authorized link to install Carbonite Pro. In fact, the user doesn't even have to be in the office to set up Carbonite Pro. (Sales teams and others who are always on the road or who work at home will love it.) And what if one of your employees leaves the company? It's easy to immediately freeze that employee's account, stop any unauthorized downloading from the backup, and re-assign access of those files to someone else.

    I could go on and on about the numerous benefits of Carbonite Pro, but we all know that a hands-on trial is the best way to see whether the product is right for you. So, if you’re a small business, just go to CarbonitePro.com and sign up for our free trial.

    I absolutely believe you'll find Carbonite Pro very easy to use and the most cost effective online backup solution on the market. When you try it, please let me know how you like it.

    CEO, Carbonite

  • Carbonite Goes iPhone (and iPod Touch)

    by Lynnette Nolan | Jan 19, 2010

    Man, this is what I've been waiting for! I have my iPhone with me wherever I go (I have to confess to being a little obsessed with it) and now I can view my backed up files — anywhere, anytime — using the new Carbonite app for the iPhone and iPod Touch.

    I had my first great experience with it while waiting for my plane at LaGuardia Airport. I was supposed to give a talk at a conference later that day, so I pulled up my PowerPoint presentation on my iPhone (the original is on my office computer) and reviewed it. I then spent 20 productive minutes looking over a contract. While still waiting at the gate, I decided to browse my favorite pictures of me and my daughter high above the clouds on the top of Mt. Washington.

    The Carbonite app gives me access to the backed up files from each of my computers, even if the computers are turned off. And I don't have to be logged into a Wi-Fi connection or lug my laptop with me. It displays my photos, documents, and other important files and allows me to share any of my backed up files with someone else via email, right from the app. It's fast and super-simple. I'm really proud of this Carbonite app and I hope you all will find it as useful as I do.

    The best part? It's free for all Carbonite users. To learn more or download the app, go to www.Carbonite.com/iPhone.

    CEO, Carbonite

  • Laptop Failure Rates

    by Lynnette Nolan | Nov 23, 2009

    I read an interesting article on Yahoo news this morning: 1 in 3 laptops die in the first three years.

    The survey, conducted by SquareTrade, a warranty company, highlighted the following statistics: Looking at the first 3 years of ownership, 31% of laptop owners reported a failure to SquareTrade. Two-thirds of this failure (20.4%) came from hardware malfunctions, and one-third (10.6%) was reported as accidental damage. The complete report is available here: http://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_1109.pdf

    These findings correlate quite well with the actual behavior of our users: approximately 11% of our users have to do a full restore of their data each year. Over three years, that's almost exactly the same 33% number. Another interesting statistic from our own user base is that almost half of all users do a partial restore each year — mostly to recover accidentally deleted or overwritten files.

    I'll bet that if you asked the average computer user what the likelihood is of their computer data getting destroyed, they would guess a much lower number. Having a 1 in 3 chance that you are going to lose everything on your PC only highlights why online backup is so important.

    CEO, Carbonite

  • Listen to Carbonite CEO, Dave Friend, in the TechByter Podcast

    by Lynnette Nolan | Nov 18, 2009

    Bill Blinn of TechByter Worldwide interviewed our CEO, Dave Friend, for the November 15, 2009 TechByter podcast.

    As a Carbonite fan, Blinn discussed his confidence in our online backup service as he introduce this week’s TechByter podcast, "The real safety net, and it's one that has saved me more times than I like to admit, is Carbonite. It's easy to make a dumb mistake that deletes files I need. I can get them back from my hot backup or from my Acronis backup. But more often than not, I've recovered them from my Carbonite backup."

    Dave's interview can be found on www.TechByter.com in two parts:

    Listen to Part 1 (Audio 5:07)

    Listen to Part 2 (Audio 1:13)

  • Jeff Flowers Named CTO of the Year

    by Lynnette Nolan | Nov 09, 2009

    I am very pleased to announce that my long-time business partner and Carbonite CTO has won the coveted "CTO of the Year" award from the Massachusetts Technology Leadership Council. The award was given at a big dinner at the Boston Marriott last week, and we're very proud of Jeff. He joins a group of technology leaders from the Northeast that includes many of the pioneers of today's IT industry. Having worked with Jeff for more than 25 years through 4 other startups, it is impossible for me to contemplate starting a company without him. He's that rare combination of technical guru, sensible business head, and mentor for the technical team. Congratulations Jeff!

    CEO, Carbonite

  • Continued Praise for Carbonite for Mac

    by Lynnette Nolan | Oct 28, 2009

    Our Mac product, which launched earlier this year, continues to receive a good reception from the media.

    We've recently had reviews published with MacFormat and MacWorld magazines.

    Christopher Phin from MacFormat awarded Carbonite 4/5 stars and appreciated our efforts to design a Mac version of the product:

    Unlike many companies that have developed a PC application and then gone on to make a Mac version, the developers genuinely seem to have 'got' the Mac."

    MacWorld magazine also awarded Carbonite 4/5 stars. Karl Hodge noted how the low cost is small price to pay for piece of mind.

    The client is highly configurable and can be set to run when it's convenient. Costing around £3 a month to run, it's a low price for a little peace of mind."

  • Running a Small Business?

    by Lynnette Nolan | Aug 19, 2009

    If you run a small business, backing up your data is critical. In fact, in the UK, all businesses are legally obligated to keep certain data records for a minimum of seven years. Not doing so could lead to a hefty fine or even prison sentence if vital data cannot be provided upon request.

    I recently wrote an article for SME Web that addresses how SMEs with a limited IT budget can still protect themselves against losing critical business files.

    SME Web is an online resource for owners and managers of small and medium sized companies in the UK, offering them best-practice advice on how to run their business. If you're interested in reading the full article, click here.

    CEO, Carbonite

  • Another 5-Star Mac Review

    by Lynnette Nolan | Aug 07, 2009

    Wow, they just keep coming. Another 5-star review for Carbonite's Mac version, this time from MacUser Magazine: "Verdict: This good value online storage solution is so easy-to-use you'll have no excuse not to back up your files."

    Check out the whole review here

    CEO, Carbonite

  • Carbonite Awarded Best Buy Status by 'Which?' Magazine

    by Lynnette Nolan | Jul 20, 2009

    Another nice recognition of Carbonite comes from the UK magazine Which? — similar to Consumer Reports in the US. They gave us their Best Buy rating, and that's apparently not easy to obtain. What they said is,

    This accolade is far from easy to obtain. In fact, Best Buys are only awarded to those products that have performed to the highest standards in Which?'s rigorous testing and analysis, and cannot be requested or bought. This coveted award can be seen in the national advertising campaigns of popular brands including Miele, Panasonic and Procter & Gamble."

    Which? is Europe's largest consumer organization and has been providing independent advice for more than 50 years.

    Our magazines do not carry advertising, we do not accept sponsorship of any kind and — just as a consumer would — we buy all of the thousands of products we test each year. It is for these reasons that consumers can truly trust the unbiased information we provide."

    I was unaware of this magazine, but my friends in Europe say they swear by it. Thank you, Which?.

    CEO, Carbonite

  • Carbonite Saved My Virtual World

    by Lynnette Nolan | Jun 18, 2009

    I get a lot of emails from customers whose files we saved, but a couple of days ago I got one that caught my eye because it was unusually effusive in its praise. I can't resist reprinting it:

    The unthinkable happened. Somehow, someway, completely unexpected (as it always is), a simple power failure dealt a hand that no one in my household saw coming. Without Carbonite, months of work would have been gone. A book concept, complete with photos — gone. Documents that stretched over a five year period — gone. All of my financial records in Quicken — gone. Valuable photos of my family and my new wife, and our honeymoon — gone. First photos of my brand new grandson, born just days ago — gone.

    But thanks to Carbonite — NOT GONE. I used my system restore disk, putting my computer back in service minus all of my files, hoping that Carbonite would be my answer. IT WAS! EVERYTHING was restored. EVERYTHING was recovered. Every file, every photo, every document. I've been sitting in front of my computer, just quietly shaking, stunned that everything that I thought had slipped from my world is back again, safe and sound.

    It is impossible for me to properly thank you. It is equally impossible for me to communicate to you what Carbonite has done for my peace of mind and my sense of security. What might have been the equivalent of an electronic tornado has come back as a clear, blue sky filled with soft clouds.

    Carbonite, and you, are my heroes. HURRAY FOR CARBONITE!!

    Your friend,

    Ricky David Tripp”

    I have to tell you that NO entrepreneur can resist feeling good when they get a letter like this. We work so darned hard, and this is the best kind of payoff we could possibly get! BTW, check out Ricky's web site,
    www.rickydavidtripp.com. He's a very talented dude. I have a soft spot for musicians — I was a music composition major in college. Unlike Ricky, I couldn't make a living at it. Anyway, I'm glad we saved all his stuff!

    CEO, Carbonite

  • One in Ten Portables Downed by 'Laptop Rage'

    by Lynnette Nolan | Jun 16, 2009

    We all know about hard drive crashes and theft, but the following article that appeared a couple of months ago in Techworld totally blew me away. I'm not completely surprised by the spilled food statistic (I remember one of my kids giving me her "dead" laptop. "Zoe, why does your laptop smell like beer?"), but the rage thing was news to me.

    One in ten portables downed by 'laptop rage'

    Paul Boutin, The Industry Standard20 April 2009

    A significant portion of damage to laptops is caused by the "anger or frustration" that employees take out on them, a study has found.

    That is one of the findings of a new study entitled "Business Risk of a Lost Laptop." It was published last Wednesday by the Ponemon Institute and is funded by Dell, which is using the study to tout its data encryption and recovery solutions.

    The report, described by Ponemon as a web-based survey of 3,100 IT and security practitioners located in the United States, the United Kingdom, Germany, France, Mexico and Brazil, found that laptop-smashing employees were cited as the leading cause of damage by one in three respondents in Mexico and Brazil.

    The Brits are more reserved: Only 6 percent of UK respondents blamed angry staff. Instead, travel-related damage caused by not taking proper care of the laptop leads among the British, with just over half of UK respondents claiming it was the most common cause of damage.

    Americans rate laptop rage and mishandling on the road fairly low - 13 percent and 25 percent, respectively. Instead, 34 percent of American IT pros told Ponemon that "spilling food or liquids on the laptop" is the top cause of damage. But before you roll your eyes at ugly Americans, take note: An even higher 36 percent voted food spills the top problem among the French."

    CEO, Carbonite

  • Carbonite for Mac Has Launched!

    by Lynnette Nolan | Jun 16, 2009

    After a really long series of betas, Carbonite for Mac is finally launched and off to a strong start. I have to confess that this product has been a lot longer in coming than I had ever expected. We actually had a working version over a year ago, but when we put it out to the Mac community the feedback was that it had too much of the look and feel of a Windows product. So we decided to assemble a new development team composed only of Mac fanatics and they completely redesigned the interface. We put the resulting new version into beta again about 4 months ago, and this time the reaction from the Mac community has been great. "Simple and intuitive, just like the Mac," one beta user wrote to me. "I like the set-and-forget aspect of Carbonite. I'm am so tired of messing around with Time Machine, and it's half the price," said another.

    The release of Carbonite for Mac completes a long cycle for me. Back in 2005, one of the events that got Jeff and me to start Carbonite was my daughter's hard drive crashing. As a Mac user, she's been waiting a long time. I've been a Windows guy for years, but I now have both a Mac and Windows machine on my desk and I can understand why my kids have migrated to the Mac – it's a great machine.

    CEO, Carbonite

  • Carbonite Nominated for Prestigious PC Pro Award

    by Lynnette Nolan | Jun 12, 2009

    As I've mentioned in past posts, one of the metrics I track every week at Carbonite is how satisfied our customers are with our customer support. Those of you who have interacted with our customer support team know that each interaction is followed by a short survey — that's how I get the data. Over the last 9 months we have made great strides and our "satisfied/very satisfied" numbers are now well above industry averages and still rising.

    These improvements, along with the rock solid performance of our data centers, have lead to Carbonite being listed in the PC Pro Reliability and Service Award in the software category. The awards are judged via an open survey that asks PC users to express their views on hardware and software purchased over the last year. Those who are nominated are encouraged to promote voting with their customers in order to help the judges gain as much feedback as possible.

    The PC Pro nomination comes on the heels of winning a Webware 100 award where we were voted up by thousands of readers.

    If you'd like to participate, please click here to visit the survey. You can just click Next 4 times to get to the software page. Once you've voted and expressed other relevant feedback, you can either identify yourself or just skip to the end of the survey.

    Thanks, we appreciate your support and recognition.

    CEO, Carbonite

  • Wildfires in Santa Barbara

    by Lynnette Nolan | Jun 02, 2009

    Kim Komando sent me this letter that she got from one of her listeners:

    Dear Kim:

    Not really a question...What was I (NOT)thinking????? My husband and I were in Hawaii on business when we heard there was a wildfire in Santa Barbara — near our neighborhood. While trying to keep the panic down, talking with the house sitter who was caring for our two dogs and cat...I suddenly realized — OUR COMPUTERS!!! I had the laptop, but all the real stuff was on my external drive. That little black box..sitting on my desk in a house that could burn down. Our house sitter had already evacuated and wouldn't be able to get back in — perhaps our niece's husband could make his way to and in the house to retrieve the box? He did get it but I couldn't help but think of the ramifications had he not been successful.

    The bottom line — I not only GOT how valuable Carbonite was — but I also GOT how stupid of me to be sitting at the airport trying to get back home and have to worry about losing all our data. It's day three and my Carbonite is still backing up. Kim — many thanks for recommending it and oh yes — we still have our house (and Carbonite).

    - Maria

    By chance, one of Carbonite's investors, Floyd Bradley, lives in the same neighborhood and sent me this picture from his back yard. Better believe he has Carbonite on ALL his computers!

    CEO, Carbonite

  • The Many Risks of Traveling with Your Laptop

    by Lynnette Nolan | May 29, 2009

    Those of you with laptops ought to read this CNN article about some of the hazards of traveling with your laptop. The biggest risk, of course, is damage. I have probably seen at least a half dozen laptops fall out of overhead compartments over the years. Then theft — Lenovo says that about 10% of all laptops get stolen or lost, most while traveling. Then there are absent minded people like me who leave them on the planes, trains, and (worse) taxis. (Last time I left one in a taxi, the driver found my name and called me a half hour later with an offer to make a special trip back with my laptop for a mere $500. He must have been about two blocks away because he got there in a couple of minutes. That's New York.) The CNN article also mentions the possibility of virus infections and malware courtesy of the public WiFi networks. I hadn't thought about this threat, but I guess it's yet another hazard.

    The author doesn't really appreciate what a great solution online backup is for laptop owners. It's so much better than local backups. You don't have to lug around external hard drives or other equipment. When you are connected to the Internet, Carbonite just goes to work wherever you are. I know that the times I've lost laptops, at least I knew that I was backed up almost to the minute.

    CEO, Carbonite

  • Carbonite for Mac Reviewed by Pocket-lint.com

    by Lynnette Nolan | May 28, 2009

    Our Mac version of Carbonite is still pretty new, but we just got a very good review from 
    Pocket-lint.com, a very influential news and review site.

    The reviewer noted the ease of use, the simplicity of the restore process, and the unobtrusiveness of Carbonite when it's running. The author also points out some of the advantages of online backup over a local external hard drive using Time Machine. If you're a Mac user, you may want to take a look at this review.

    Click here to read the full review.

    CEO, Carbonite