June 5. 2009 15:12

Dave -
Maybe some of your customers love you. I didn't like your software, I had a miserable restore experience, after which I found a much better service. But that's fine - no complaints here: I tried, I didn't like it, I switched. However, it's been more than a week that I've been trying to cancel my account with you. Your customer service is annoying beyond any description: your staff wasted my time during a chat session, I provided all the personal info they requested - but you still won't remove my account and data. Quite honestly, I am fed up and I'm at the point of contacting my District Attorney because I am concerned about the safety of all my data which still resides on your servers. So, please, once again, cancel my account and delete all my data. If this does not happen within a week, I will contact the authorities.

sergei

June 10. 2009 10:22

Sergei: I'll double check to make sure your account is properly closed and data deleted. I sent you an email asking you to tell me about your restore experience and what exactly didn't work. We are always benchmarking our restore process against our competitors, so we're very interested in learning where we can make improvements. I will say that it gets tough when people back up on XP and then restore to Vista or Mac, and people also frequently don't realize that restoring a file doesn't necessarily mean that your applications automatically find the restored files, as is the case with Outlook, Quicken, and other apps.

Dave

David Friend