Laptop Failure Rates

I read an interesting article on Yahoo news this morning: 1 in 3 laptops die in the first three years.

The survey, conducted by SquareTrade, a warranty company, highlighted the following statistics: Looking at the first 3 years of ownership, 31% of laptop owners reported a failure to SquareTrade. Two-thirds of this failure (20.4%) came from hardware malfunctions, and one-third (10.6%) was reported as accidental damage. The complete report is available here: http://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_1109.pdf

These findings correlate quite well with the actual behavior of our users: approximately 11% of our users have to do a full restore of their data each year. Over three years, that's almost exactly the same 33% number. Another interesting statistic from our own user base is that almost half of all users do a partial restore each year — mostly to recover accidentally deleted or overwritten files.

I'll bet that if you asked the average computer user what the likelihood is of their computer data getting destroyed, they would guess a much lower number. Having a 1 in 3 chance that you are going to lose everything on your PC only highlights why online backup is so important.

Dave
CEO, Carbonite

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December 20. 2009 10:43

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Laptop Failure Rates | Carbonite news

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February 2. 2010 18:45

James Vaglia

Where's the customer support chat?

James Vaglia

February 3. 2010 12:57

Alison

James - To get to the support chat, visit our Help Section. Under Contact us, follow the directions listed on the left-hand side of the page.

Alison

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