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"It just felt like there was always risk," says Sandy Black. "I'd go to reformat someone's machine, and I braced myself for them to tell me they hadn't backed up their stuff in a while."
As a broker in the four-person office of California-based Lesron Insurance Agency, Black is in charge of IT support and data storage administration. In the past, she would dutifully back up files on the company's tape drives, but began to get frustrated at the long backup times and potential for data loss.
Although the tape drives did store information, they were cumbersome to use and didn't save data in a format that
was easily recoverable. Also, not everyone in the company remembered to back up their data regularly, despite the reminders.
When backups started taking longer than usual, Black really began to worry. If data got corrupted, she thought, the office would have to find paper-based documents and re-scan them into electronic format — assuming they still had the files in their mostly paperless office.
Black started researching alternatives to tape drives and ended up finding the necessary insight right at home. Her husband
is an IT consultant, and he told her that he'd used Carbonite at a recent client engagement.
"He emphasized how easy it was to recover data, and that struck me because with tape drives, getting data back is not fun," she says. "The data isn't saved in a format that's easily transferable, and the whole process takes a long time. It's a big, fat nightmare."
After spending some time doing an initial backup with Carbonite, Black now finds the backup procedure effortless.
"I was used to backup being such a pain, and Carbonite made
it so super easy that I couldn't believe it," she says.
"We all feel more secure now," says Black. "We don't worry about losing data, and in our business, that type of assurance means a lot."