Chat live with one of our customer support representatives.
Live chat is available weekdays 9 a.m. - 5 p.m. EST and weekends 12 p.m. - 4 p.m. EST.

Send an email to our Customer Support team (customersupport@carbonite.com)

Carbonite offers Priority Support by phone for just $19.95 per year*.

Priority Support gives you unlimited access to our highly trained customer support representatives for all of your technical and customer service questions. Representatives are available at 1-888-291-0826 weekdays 9 a.m. - 5 p.m. EST and weekends 12 p.m. - 4 p.m EST (International callers use +1 617 587 1190).

For all sales related questions, please call 1-877-665-4466. International callers use +1 617 587 1100

*Priority Support is $19.95 per year per account. All computers associated with the primary email address on your account are covered by your Priority Support subscription. Your Priority Support subscription gives you unlimited access to our Customer Support Representatives by telephone during our normal business hours. Your subscription payment is non-refundable. Wait times may vary. For the complete set of terms and conditions associated with your Carbonite account, click here.