Back it up. Get it back.^™

At Carbonite, we understand how much of your life is on your computer. That’s why we want to make it as easy as possible to back it up. We also understand that the only reason you back things up is so you can get them back when you need them. That’s why we’ve focused on making our restore process as simple and hassle-free as possible.

Since Carbonite launched, we’ve backed up nearly 200 billion files. More importantly, we’ve recovered over 7 billion files that otherwise would have been lost forever.

We keep backup simple

There’s a reason the New York Times called Carbonite "the easiest online backup software to use." It’s because everything we do is designed to make backup simple. Our product works automatically, so you never have to remember to back up. You can recover your files from our servers with just a few clicks, and if you need our support reps to walk you through the process, they’re available by phone, email and chat.

We also make it easy to try Carbonite for free. All you need to do to get started is to enter your email address and create a password. That’s it – there’s no credit card required.

We keep your files safe and secure

Keeping your files safe and private is our top priority. That’s why we take every precaution to make sure your valuable files are secure. Your files are encrypted before they leave your computer and encrypted again during transfer. Your files remain encrypted on our secure servers that are located in state-of-the-art data centers, which are guarded 24 hours a day, 365 days a year. 

We listen – and respond

We sincerely appreciate that you’ve taken time out of your busy life to try Carbonite, and we take your input very seriously. If you'd like to share your thoughts or suggestions with our CEO, David Friend, you can send him an email at david.friend@carbonite.com. Thanks so much for helping us to make Carbonite a success.