Contact us

Find Specific Contact Information

Current Customers

Phone Support: 866-596-1002
Chat or Email Support

New Customers

Ask Carbonite questions about becoming a Carbonite customer.

Pro & Server Plans Sales
Call 855-227-2249.

Personal Plans Sales
Call 866-596-1002.

General Inquiries

Get in touch with Carbonite and our U.S.-based customer support team.
Call 866-596-1002


Ask Carbonite about our Partner Program to make Carbonite a part of your product offering, or get help with your existing Partner account.

Partner Sales
Call 877-391-4759
Contact us

Partner Support
Call 877-334-7603
Log in to your account to access support.

Carbonite Boston office

Corporate Headquarters
2 Avenue de Lafayette
Boston, MA 02111

Customer Support Center
24 Mollison Way
Lewiston, ME 04240

Carbonite Germany GmbH
Gutenbergstr. 1
85737 Ismaning, Germany
+49 (0)89 2154 740-20
Carbonite DACH