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Finally, Carbonite for Mac is launched!

After a really long series of betas, Carbonite for Mac is finally launched and off to a strong start. I have to confess that this product has been a lot longer in coming than I had ever expected. We actually had a working version over a year ago, but when we put it out to the Mac community the feedback was that it had too much of the look and feel of a Windows product. So we decided to assemble a new development team composed only of Mac fanatics and they completely redesigned the interface. We put the resulting new version into beta again about 4 months ago, and this time the reaction from the Mac community has been great. "Simple and intuitive, just like the Mac," one beta user wrote to me. "I like the set-and-forget aspect of Carbonite. I'm am so tired of messing around with Time Machine, and it's half the price," said another.

The release of Carbonite for Mac completes a long cycle for me. Back in 2005, one of the events that got Jeff and me to start Carbonite was my daughter's hard drive crashing. As a Mac user, she's been waiting a long time. I've been a Windows guy for years, but I now have both a Mac and Windows machine on my desk and I can understand why my kids have migrated to the Mac – it's a great machine.

Dave
CEO, Carbonite

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Comments  2

  • Mark Fletcher 08 Jul

    Wow!   Are we talking about the same product?

    We bought a Mac for our daughter to take to college at the beginning of the school year 2009.   Because we have had such good luck running Carbonite on my wife's PC, I thought it would be equally trouble-free on my daughter's mac.  Gosh, was I wrong!

    Every couple of months I would receive an email saying that the computer has not been backed up in 1,2 weeks.   We would follow the instructions and all would be well for a month or so and then we'd get another notice.    I made clear to my daughter that she needed to keep the computer running on the network, etc. which she was faithful in doing.   Several times, we got emails saying we needed to reinstall the software.   We have done that at least four times.   Recently, we've begun to get messages that the software is backing up files that are not part of the original set.   This is getting frustrating to a point that I'm reluctantly considering just dropping the subscription and trying a different product.

    I have tried on several occasions to use the online chat help and get nothing more than the recommendations that come with the emails.   It would be bad enough if it were MY computer that I was trying to troubleshoot, but trying to get a teenager to follow through detailed instructions is very frustrating.

    I find it difficult to believe that Carbonite on the Mac is a mature product.

    -mark fletcher
  • jim lawton 31 Jul

    I have not had any success getting my Macbook to accept Carbonite. I have gotten very good response from Carbonite but I can get only so far and I get messages regarding inability to reach server, firewall problems, etc.  The instructions given by Carbonite to correct the problem, don't.

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