Blog Users' Guide

At Carbonite, we encourage your feedback. Please feel free to post your comments, thoughts, questions or suggestions. Let us know what we're doing right or where we need to improve. However, while you are here, please use good blogging manners. Profanity, derogatory comments, racial slurs, off-topic posts and spam messages are not acceptable and will not be published. Although this site is moderated, we welcome opposing viewpoints and vow to post all comments unless we feel they violate our terms of use. Our goal is to achieve diverse, multi-sided conversations that help us to understand your needs and expectations. We value your opinion and will take your suggestions into account as we move forward.

Above all, we want you to get to know who we are. We are excited about the opportunity to share our thoughts with you. Carbonite is more than just a little icon on your computer-we're a team dedicated to helping you protect your irreplaceable files. We have different backgrounds, personalities and interests-but we share the common goal of providing you with the best product we can offer. And that's no small task-so please forgive us if we can't respond to your comments right away.

One final note: While we will address any issues that arise to the best of our ability, this blog does not take the place of our customer support team. If you are having technical issues that need to be addressed on an individual basis, please contact customer support at: customersupport@carbonite.com or 877-665-4466 (International customers, please call +1 617 587 1100).