Commitment to HIPAA compliance

To fully protect your patients' X-rays, dental history and other personal information, we've implemented administrative, physical and technical safeguards to protect the confidentiality, integrity, and availability of your data. Both the Pro and Server Plans support HIPAA compliance, however our Personal Plans do not. Contact us today to receive a copy of our Business Associate Agreement.

Data security compliance

Because Carbonite is headquartered in Massachusetts, all practices, regardless of location, get the benefit of Carbonite's compliance with the Massachusetts Data Security Regulation (201 CMR 17), widely considered the most stringent data protection statue in the nation.

Comprehensive practice backup

Not only is Carbonite an affordable backup solution, it is designed to work seamlessly with your dental office. In addition to your financials, X-rays and patient information, Carbonite will back up your current office software, like Dentrix®, SoftDent, ClearDent™, and Eaglesoft®. Carbonite works quickly (and reliably) in the background, sending all your data to the cloud. This means you don't need to bring external hard drives home, because backup happens even when your office is closed. With Pro and Server Plans, you can even access your files from a secure online location.


A data retention policy should your computer hit a glitch

Consider this your safety net…

  • If you accidentally remove a file from your computer, it will remain on our servers for 30 days, giving you the opportunity to restore it.
  • If a file is corrupt, you can revert back to an older version. We save up to 90 days' worth of previous versions.
  • And, if you're using a Server Plan, you can customize your retention rate to keep your data as long as you need.

Easy to set up, easy to use, even without an IT degree

With Carbonite, there's no hardware to install or maintain, no wires to connect, no tapes to deal with. Simply install the software – or let us install it for you with our complimentary Valet Install – and we'll take care of the rest. And, once you're up and running, our intuitive online dashboard shows you at a glance which computers you're backing up and which need your attention.

"Backing up your data in a safe, HIPAA-controlled environment is crucial. That's one of the reasons why I went to Carbonite."

Dr. Peter Dana, Watertown Dental

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"Even if I'm out of town, I can use my phone to access Carbonite and check on my backups to make sure they've all completed."

Dr. John Frye, Frye Dental Group

Read Case Study

Performance Overview

Server Backup

  • Hybrid backup protects data locally and in the cloud
  • Default 128-bit encryption w/256-bit private key option and Secure Sockets Layer (SSL) transport security
  • Customizable backup minimizes bandwidth consumption during business hours
  • Support for HIPAA, FERPA and GLBA compliance
  • Certified compliance with SOC 2 (SAS 70) standards

Workstation Backup

  • Automatic and continuous backups
  • 128-bit Blowfish encryption w/256-bit private key option
  • Sync & Share to work, sync and collaborate remotely 

Database Backup

  • SQL
  • MySQL
  • Oracle


Carbonite will enter into a Business Associate Agreement (BAA) in order to provide contractual assurances that we will help safeguard PHI. Carbonite's BAA is based on the federal government's standard, so you can rest easy knowing your backed up data is secure and meets business associate compliance requirements.

For more information on using Carbonite to support your HIPAA compliance and to request a copy of Carbonite's BAA, please call 1-855-227-2249 or send an email to

Try our Business Products for 30 Days

Sample both Carbonite Pro and Carbonite Server Backup. Install on your workstations, servers or both.

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Free trial includes:

Backup for an UNLIMITED number of computers:

  • Automatic & continuous cloud backup
  • File access for all of your employees, regardless of location

Backup for an UNLIMITED number of servers:

  • Comprehensive hot backup for databases and live applications
  • Local, cloud, or hybrid (local and cloud) backup options
  • Granular backup of files, system state, databases, live applications and Hyper-V
  • Image backup and Bare Metal Restore of system, files, applications and OS
  • Backup: SQL, Exchange, SharePoint, MySQL, Oracle, Hyper-V, Windows System State, Windows NTFS & ReFs files and folders.

World-class customer support:

  • Easy setup, including our free Valet Install service
  • U.S.-based tech support available by phone, email and chat, 7 days a week.

System Requirements:

  • Windows XP, Vista, 7, 8 or 10
  • Intel-based Macs with OS X 10.7 or newer
  • Windows Server 2003, 2008, 2011, or 2012

Valet Install Service:
Call 1-855-227-2249 for our free Valet Install service.