When you subscribe to Carbonite your company's backup will be more efficient, secure and hassle-free. Consider:
Carbonite is completely automatic. You don't have to remember to back up, because Carbonite never forgets. Once you install Carbonite, it works on its own, backing up your files whenever your computers are connected to the Internet.
Carbonite stores your files safely offsite. Offsite storage keeps your backup safe from theft, fires, floods, accidents, and anything else that can happen in your office or home.
Carbonite is more reliable than your external hard drive. Carbonite stores your backup on a redundant disk array (RAID) that is immeasurably more reliable than a computer's internal hard drive, or an external hard drive. The good news is that you can include your external hard drives in your Carbonite backup – and we strongly recommend that you do.
Carbonite backs up wherever you go. As long as employees are connected to the Internet – Carbonite backs them up. Whether they're in the office, at home or on the road, Carbonite keeps working to keep everyone's backup up to date.
Carbonite makes it easy to monitor everyone's backup. A simple, browser-based dashboard lets you check backup status for everyone's computer at a glance and monitor the backup storage levels for your company.
Carbonite backs up many of the most common file types you’d use in a small or mid-sized business. This includes, but is certainly not limited to:
Point-of-sale (POS) files
Pictures and graphics
Financial/Accounting files (.QBB, .PTB)
Customer relationship management files
These file types will be included in your backup automatically if the files are saved in your Users folders. If you have files stored outside your Users folders, you can manually add them to your backup (see below).
Carbonite Pro plans do not back up:
Application program files (the files from when you install a program such as Microsoft Word, Quicken, etc.)
Temporary files (files your programs create for various reasons, while you're using the program)
System files (files that make up part of your Windows or Mac OS operating system)
Windows users: To add any file or folder to your backup, simply right-click on the folder or file and select 'Back this up' from the Carbonite menu. You can remove files from your backup the same way. Simply right-click on a file and select 'Don't back this up' from the Carbonite menu.
Mac users: To add or remove any file from your backup, from the navigation pane on the left, select the files or folders you would like to back up and click the Back this up button. Remove files or folders by selecting them and clicking the Don't back up button.
You can control what gets backed by creating customized policies in the Carbonite dashboard. Once logged in to the dashboard, you can enter file types that you’d like to exclude from backup and select folders to include. You can create as many custom policies as you wish.
With Carbonite Pro Prime and Pro Server Bundle plans, you can also use a feature called Remote Deployment & Management, which lets you deploy customized policies to multiple targets right from the Carbonite dashboard. Once custom policies are deployed, workstations covered by the policies are automatically updated. Remote Deployment & Management saves time over having to manually create backup policies for each individual workstation covered by Carbonite.
Carbonite Pro plans allow you to include external drives in your backup. To include an external hard drive in your backup, it needs to be attached to the computer by a USB connection and formatted in NTFS, HF+ or FAT32. You may back up as many external hard drives as you would like, provided you have enough storage space available. If you need additional storage, you can add it to your account at any time.
Carbonite Pro plans allow you to manually add NAS devices to your backup. An account administrator using a Windows computer must right-click on the NAS device and select "Back this up". Once added to the backup, any data on that NAS device will be automatically included in the admin's backup. Note: This functionality is only available using the Windows version of Carbonite through an Administrator Account.
The Carbonite Pro Prime plan allows you to back up files on your servers running Microsoft Windows Server 2012, 2008 and Windows Small Business Server 2011. You may include as many servers running these operating systems as you'd like, provided your account has enough storage. If you need additional storage, you may add it to your account at any time. Carbonite Pro plans do not support backups of live applications and databases. If you are looking to protect Microsoft applications or leading databases, we recommend you to take a look at our server plans.
The Pro Basic plan ($269.99/year) does not support backups of files on a server. If you would like to back up files on your server, you must upgrade to a Carbonite Pro Prime plan.
Yes. Your business depends on your data – so we make it our top priority to keep your data safe. We encrypt your files before they leave your computer and encrypt them again during transit to one of our data centers using the same security technology used in online banking and e-commerce transactions. Your files remain encrypted on our servers, which are housed in state-of-the-art data centers that are guarded 24 hours a day, 7 days a week. Find out more about what we do to keep your data safe.
Yes, Carbonite requires that each of its data centers is subject to an independent audit of its security and access procedures. These audits are conducted by independent CPA firms following internationally recognized procedures established by the American Institute of Certified Public Accountants. These audits provide assurance that each data center has a system of controls in place that are designed and operating effectively. Additional information regarding Carbonite's Data Security Practices can be found in our data security white paper.
It takes less than 10 minutes to set up Carbonite for your company, and another 5 minutes for each employee to start using it to back up their systems. Specifically:
Signing up for the Carbonite trial takes less than 5 minutes (and, because it requires no credit card, there's nothing to cancel if you decide Carbonite isn't right for your company).
After you sign up, it takes just a few more minutes to invite your users to join your company account via the easy-to-use administrative dashboard.
Carbonite sends each user an email on your behalf with a link and instructions for installing Carbonite on their computers. The installation itself takes less than five minutes, and doesn't require them to restart their computers or close anything they're working on.
After that, you and your team are done. Carbonite starts backing up automatically, in the background.
Want to learn more? We’ll even handle the whole installation for you over the phone with our free Valet Install service. Give our business team a call at 855-227-2249 to get started.
All Carbonite Pro plans support HIPAA compliance. If you're a healthcare or insurance professional looking to safeguard your Protected Health Information (PHI), we can provide a Business Associate Agreement (BAA). Please contact our sales team at 855-227-2249 or BusinessTeam@carbonite.com.
Yes. During installation, Carbonite Business account admins can select private encryption key management, allowing them to manage the sole copy of the encryption key for each Windows computer, NAS device and server. With private encryption key management, no one, not even the Carbonite technical support staff, can recover files without your unique encryption key. And since your private encryption key is never sent to Carbonite, there will be no way to recover the key should it be lost or misplaced. For more information on private encryption key management, please contact our small business team at 855-227-2249 or BusinessTeam@carbonite.com.
Please note: If you choose to manage your own encryption key, you will be unable to use features such as Anytime, Anywhere Access and Courier Recovery.
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For questions or assistance, you can contact our U.S.-based technical support professionals 7 days a week.