We back you up. And we’ve got your back.
Carbonite is designed to be simple and hassle-free, but if you ever have questions, or need support, we’re here to help. Our U.S.-based support reps are available via phone, email and live chat to all our customers – even if you’re in a free trial.
Every day we get letters like this
from people praising our customer support reps:
“I am absolutely thrilled with the customer care Stan has provided me. ...He was prompt, courteous, and efficient. Service like that is hard to come by in this day and age. ...Thank you for providing your service and for staffing it with people like Stan, who make it so user friendly.”
— Jennifer Giannella, Customer since 2007
Need help now?
-
Call us at 1-877-BACK IT UP (222-5488)
Available: 7 days a week, 8:30 a.m. to 6:30 p.m. Eastern Time (excluding U.S. holidays)
International callers use +1 617 587 1100
- Email our support team.
- Live chat
Available: 7 days a week, 8:30 a.m. to 6:30 p.m. Eastern Time (excluding U.S. holidays)
Next: Power features