1. Why back up a database with the cloud?

When you back up with the cloud, your backup will be secure, hassle-free and efficient. Backing up with the cloud is also immeasurably more reliable than antiquated methods of data protection, like zip drives, CDs, and tape drives. All of these older methods are error-prone and have high rates of failure.

With Carbonite Server Backup, your can rest easy knowing their backup is protected offsite – safe from fire, spills, theft, or anything else that could harm your data.

2. What do the Carbonite Server Backup plans support?

Server plans support the following databases and live applications:

  • Microsoft SQL Server 2014, 2012, 2008, 2005 and 2000
  • Microsoft Exchange Server 2013, 2010, 2007 and 2003
  • Microsoft SharePoint 2013, 2010, MOSS 2007, WSS 3.0
  • Microsoft Office 365 Exchange Online
  • MySQL Server 5.x
  • Oracle Server 11i & 11g
  • Hyper-V: Windows Server 2012 R2, Windows Server 2012, Windows Server 2008 R2
  • Windows System State (Including Registry & Active Directory)
  • Windows NTFS & ReFS files and folders

3. How much does Carbonite Server Backup cost?

Carbonite offers three plans to protect your servers:

  • Server Basic costs $799.99/year and provides 250 GB of backup space to share between an unlimited number of Windows servers, databases and live applications
  • Server Prime costs $899.99/year and provides 500 GB of backup space to share between an unlimited number of Windows servers, databases and live applications
  • Server Pro Bundle costs $999.99/year and provides 500 GB of backup space to share between an unlimited number of Windows servers, databases and live applications and workstations

Subscribe for longer and save. Multi-year pricing provides a 5% discount for 2 years, and a 10% discount for 3 years for all Server plans.

Compare the three Server plans »

4. What happens if I go over my storage limit?

Once you get close to your storage limit, we’ll send emails to the account administrator, notifying them know that they need to add more storage to your account. Once you hit your storage limit, we’ll stop backing up any new files until you delete files from your backup or add new storage to your account.

Even though we are committed to notifying you about your backup, we strongly recommend that you proactively monitor your usage to avoid interruption to your backup.

5. Are Carbonite's Server Backup plans HIPAA compliant?

Carbonite Server backup can help you to maintain compliance with HIPAA regulations. For more information about this feature, please contact the Carbonite Business Team at 877-CARB-BIZ or by email, at BusinessTeam@carbonite.com.

6. Can I access my Server backup remotely?

Unlike other files protected by Carbonite, you are unable to access your server backup from other computers, or through the Carbonite mobile app.

7. How do I restore my Server backup?

If you are able to use the existing computer, you can easily begin your restore within the Server Backup client. If the hard drive has crashed, you must first reinstall the Server Backup client and your cloud certificate on the new hard drive.

Once installed, go to the Restore tab, select the backup that you want to restore to and click "Restore." You'll be asked to specify your restore preferences. Carbonite Server Backup will then locate your backed up files in the cloud and restore them to the computer on which you're working.

8. Why back up data that already lives in the cloud?

Cloud service providers, such as Microsoft with its Office 365, often help to mitigate issues related to hardware failure on their end, but offer little to no protection against user error or malware attacks on the user's end. User error is a leading cause of data loss, which is why so many cloud-based providers recommend backup redundancy. By backing up data wherever it lives with Carbonite, you maintain control over your data and ensure the ultimate in protection.

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