"It just felt like there was always risk, I'd go to reformat someone's machine, and I braced myself for them to tell me they hadn't backed up their stuff in a while."
As a broker in the four-person office of California-based Lesron Insurance Agency, Black is in charge of IT support and data storage administration. In the past, she would dutifully back up files on the company's tape drives, but began to get frustrated at the long backup times and potential for data loss.
Trouble with Tape
Although the tape drives did store information, they were cumbersome to use and didn't save data in a format that was easily recoverable. Also, not everyone in the company remembered to back up their data regularly, despite the reminders.
When backups started taking longer than usual, Black really began to worry. If data got corrupted, she thought, the office would have to find paper-based documents and re-scan them into electronic format – assuming they still had the files in their mostly paperless office.