As a co-owner and co-founder of Washington, D.C.-based property management and sales firm DC Living Real Estate, Singleton runs the company out of his home with his wife, Debbie.
Singleton didn't feel comfortable using on-site backup, like hard drives, because he worried about losing files if he or the other agents forgot to back them up. So for the past decade, the couple made paper copies of every document, and eventually filled the entire basement with files.
The problem with paper
Typical transactions for one of the 13 agents at DC Living would generate about 80 pages of paper. More elaborate deals could generate up to 10 pounds of paper, which were then copied and filed.
The challenges of such a paper-based approach are numerous, Singleton believes. There was always the danger that the room would flood or receive some other kind of weather damage, and although the file system was well organized, finding files still took time away from serving clients.