US-Based Customer Support
Count on Carbonite to back you up - whenever you need help - with world-class customer support.
Help when you need it
When you lose business-critical data, getting it back is crucial. And you also want to know there’s someone to reach out to if you need help. That’s why all Carbonite Business customers get access to our U.S.-based support team via phone, email and chat 7 days a week from 8 a.m. to midnight Eastern Time. You can even send a request through your admin dashboard to have a customer support rep call you at a time that's most convenient.
Technical Support
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Phone
Call us at 1-877-BACK IT UP (222-5488)
International callers use +1 617 587 1100
Available: 7 days a week, 8 a.m. to Midnight Eastern Time
(excluding U.S. holidays) - Available: 7 days a week, 8 a.m. to Midnight Eastern Time
(excluding U.S. holidays) - Available: 7 days a week, 8 a.m. to Midnight Eastern Time
(excluding U.S. holidays)