Home & Home Office Solutions
Perfect for 1-2 computers.
Unlimited, automatic protection for the files on your home or home office computer.
Perfect for 3+ computers. Server backup available.
Automatic and secure online backup for all of your employees' computers, external hard drives
& NAS devices with centralized management.
Free Trial for Home or Home Office
15-day trial for 1 computer. No credit card required.
Unlimited, automatic protection for the files on your home computer.
Free Trial for Small Business
30-day trial for all your computers and servers. No credit card required.
Partnering with Carbonite
You can benefit from promoting and selling Carbonite Online Backup to your clients.
Support for Home & Home Office Plans
Having some trouble with your Home & Home Office Backup? We can help.
Support for Small Business Plans
Let us help you get back to work quickly. Our support site will get you the answer you need.
RESELLER CASE STUDY - IT SERVICES
"The NerdsToGo business model is based on fast, friendly and economical service, delivered by experts, when and where it’s needed," says Customer Service Representative Morgan Dion. "Carbonite’s cloud backup solutions fit every dimension of that description and have solidified Carbonite’s place as NerdsToGo’s exclusive supplier for cloud backup solutions."
Connecticut-based NerdsToGo was a pioneer in providing on-site computer repair and technical services for residential and small business users. More than 10 years ago, its founders recognized that personal computers had become as important to most families and small business owners as the electrical wiring or plumbing systems in their homes and offices. Today, NerdsToGo’s eye-catching yellow service vehicles are a familiar sight across the entire state.
NerdsToGo serves residential and small business users with a wide range of technology solutions, from troubleshooting and repair to network services and user training. And they are big believers that the right data backup and protection solution is required to preserve their clients’ critical files and documents that contain irreplaceable family memories, financial records and personal data.
"Any user who has ever lost a file or the use of a whole computer because of a virus or a hardware failure or even because of user error can attest to the necessity of a backup service," says Dion. "One of our clients, a local heating and cooling company, recently experienced a hardware failure on the computer that contained its entire customer database. Thankfully, NerdsToGo had previously installed Carbonite on this machine, so we were able to quickly restore the data once the failure was fixed. In the time it took to install the software and download the data, the company was back up and running."
Carbonite’s cloud backup solutions are like a trusted wrench in the Nerds’ toolkits. Once installed, Carbonite ensures NerdsToGo clients no longer need to worry about protecting their files, since their computers are backed up automatically, every single day, like clockwork.
"Carbonite is a great tool, because it backs up by itself," says Dion. "The client doesn’t need to plug in anything or even need to click a mouse, which is a great benefit for the user and for our Nerds as well."
In addition to ease of installation and use, NerdsToGo chose Carbonite as its cloud backup solution because the reseller dashboard offers advanced features for monitoring and managing client accounts.
“Our Nerds also love the Carbonite ‘dot’ system, which provides a quick visual cue in the form of a yellow or green do to indicate whether or not a file has been backed up recently,” adds Dion.
As a reseller with more than one hundred active Carbonite accounts, NerdsToGo’s customer service team is also a heavy user of the Carbonite Reseller Dashboard, which enables them to purchase and distribute activation codes, monitor backup status, and keep track of payment history.
“We love the Carbonite reseller dashboard,” says Dion. “It allows us to stay on top of all our customers’ activity.”
And with more and more of NerdsToGo’s customers using their mobile phones, tablets and other connected devices to access their content while “on the go,” Carbonite’s ability to provide users with Anytime, Anywhere Access to their files from any mobile device or web browser on any machine is a big plus.
“Offering users access to their files from a phone or iPad is obviously not an option when the users’ files are stored on an external drive,” says Dion. “It also separates Carbonite’s cloud solution from other online products that offer backup only.”
Of course, providing superior value also helps.
“A few years ago we were also offering another backup solution, but it was priced per unit of storage, and our customers said the cost was too high,” says Dion. “Our residential customers love the fact that Carbonite affordably offers unlimited backup space for their files.”
Dion says the quality of Carbonite’s solution and its customer service is “top notch.” Nerds know they can depend on Carbonite to deliver the value they promise, from initial installation to regular backups to restoring files if and when needed.
“We have deployed Carbonite cloud backup solutions at more than 140 customer sites, and never had a complaint – not from our “Nerds” and not from the end users,” says Dion.
IT service provider specializing in computer repair services for residential computer users and on-site technology-based solutions for small businesses through a network of franchise businesses.
NerdsToGo resells Carbonite for the following advantages: