Updated 11/1/05
No Spam
Carbonite is committed to protecting your privacy. Carbonite will not, under any circumstances, rent, sell, or give away your email address or other contact information, nor does Carbonite trade or exchange mailing lists with any other organization. For complete details, see our Privacy Policy.
No Spyware / Adware / Malware
Our software is completely free of spyware and other intrusive, unwanted programs. We have a zero-tolerance policy with regard to breaches of data privacy. We encrypt all data before it leaves your computer using Blowfish and DES encryption, the same level of encryption used by major banks. Therefore, others, including Carbonite and its employees, cannot access the content of your backed up files. For complete details, see our Terms of Use.
No Third Party Advertising
We do not intend to carry others' advertising on our Website. When you go to get information about your account or to recover lost data, our screens will be clean and simple.
Updated 11/1/06
Safe Harbor Privacy Policy
Carbonite adheres to Safe Harbor principles. For the complete
details of our Safe Harbor privacy policy, see
http://www.carbonite.com/safeharbor.aspx
Better Business Bureau OnLine Privacy Program
Your privacy is important to us. By participating in the Council
of Better Business Bureau�s BBBOnLine Privacy Program we have
made a commitment to meet the program�s strict requirements
regarding how we treat your information and have it verified
by BBBOnLine. Further information about this program is available
at www.bbbonline.org. All BBBOnLine Privacy Program participants
are required to work with the program's dispute resolution process.
The Privacy Program will only accept complaints regarding the
misuse of personally identifiable information by a website operator.
For more information about the Privacy Program dispute resolution
process visit www.bbbonline.org/privacy/dr.asp
.
Carbonite, Inc.'s privacy policy ("Privacy Policy") covers the
collection and use of personal information ("Personal Information")
that we may gather when you visit our Website, purchase Carbonite
products, or when you contact our customer support department.
At Carbonite, we are committed to protecting your privacy to
the greatest extent possible. This policy describes our data
privacy practices, including what type of information is gathered,
how Carbonite uses the information, and how we safeguard your
Personal Information. You expressly consent to the processing
of your Personal Information according to this Privacy Policy.
This policy does not cover our products and services: please
see our Terms
of Use.
Why Carbonite Collects Personal Information
Carbonite collects your Personal Information at a variety of
points, including when you place an order, register a subscription,
request services or take part in other activities on our Website.
For example, we often ask for your Personal Information when
you are conferring with one of our customer support technicians,
downloading a new product or update, registering your subscription
or purchasing a product. During these interactions we will collect
Personal Information relevant to your transacting with Carbonite,
such as your name, mailing address, phone number, e-mail address
and credit card information along with information about the
Carbonite products you own, such as the activation code, date
of purchase and information relating to a support issue. Please
be aware that if you prefer not to provide us with your Personal
Information, because such information may be necessary for us
to provide certain services, we may not be able to, or may choose
not to, make such services available to you.
Regarding Children
Carbonite does not intentionally gather Personal Information
about visitors who are under the age of 13.
Cookies and Other Technologies
Following common e-commerce practices, Carbonite uses "cookies"
and other technologies to collect non-personal data that enables
us to better understand and improve the usability, performance
and effectiveness of our Website. Cookies are unique text files
sent to your browser and stored on your computer. If you do
not want Carbonite to send cookies to your browser, you can
set your browser options to reject cookies or notify you when
a Website tries to put a cookie in your browser software. Rejecting
cookies may affect your ability to use some features of our
Website. Additionally, Carbonite gathers general information
about visits to our Website and stores this information in log
files. This information includes the number of total visits
to our Website, and which browser is used to view our Website
(including the version number). No Personal Information is contained
in this data. Carbonite uses this information to understand
traffic and downloads on our Website, enabling us to improve
the site, provide the best online experience possible and improve
our ability to serve our customers.
Sharing Your Personal Information
Carbonite is committed to protecting your privacy. Carbonite
will not, under any circumstances, rent, sell, or give away
your Personal Information nor does Carbonite trade or exchange
mailing lists with any other organization. Carbonite maintains
this information; but we may disclose your Personal Information
to third parties if we believe that such action is necessary
to (1) comply with the law; (2) protect and defend the rights
or property of Carbonite; (3) enforce the Carbonite Terms of
Use Agreement.
How We Communicate with You
Carbonite will not send you excessive amounts of email or other
communications. However, Carbonite may, from time to time, send
you emails containing the following types of information: notifications
of detected problems with your service; notifications concerning
the expiration of your account; activity status reports; service
and software upgrade notices; notices concerning new products,
enhancements, and pricing of Carbonite products, but not those
of any other party; requests for feedback on your Carbonite
product.
Carbonite's Commitment to the Security of your Personal
Information
Carbonite has security measures in place to protect against
the loss, misuse and alteration of your Personal Information
in our customer database. Personal Information provided to Carbonite
is stored in secure facilities with access restricted to authorized
personnel only. To provide secure credit card processing when
ordering, orders placed on our Website are processed through
a payment gateway which operates under its own privacy policy.
Carbonite does not store credit card information unless you
choose an automatic renewal subscription plan. If you choose
to purchase the software online using a credit card, the credit
card information is sent to Carbonite using SSL (Secure Socket
Layer) encryption, an industry-standard method for protecting
data as it travels over the Internet. Although we make good
faith efforts to store the Personal Information we collect in
a secure operating environment that is not accessible to unauthorized
users, we cannot guarantee complete security. We currently use
credit card processing services from VeriSign, Inc., our "payment
gateway." VeriSign, Inc. has its own privacy policy which may
be viewed at http://www.verisign.com/Privacy/index.html
Carbonite's Commitment to the Privacy and Security of your
Backed Up Data
Carbonite has a number of security measures in place to protect
the privacy and security of your backed up data. Your data is
encrypted before it ever leaves your PC and encrypted again
using SSL (Secure Socket Layer) during transmission to our secure
data centers. Your encrypted backup files are stored in secure
facilities with access restricted to authorized personnel only.
Carbonite will not share your encrypted files with any third
party unless such action is necessary to comply with a government
or court order legally compelling us to do so.
Acceptance of this Privacy Policy
By using the Website or any services provided through the Website,
you expressly consent to the use and disclosure of information
as described in this Privacy Policy.
Privacy Policy Revisions
Carbonite reserves the right to amend, revise or modify this
policy and our other policies and agreements at any time and
in any manner. In the event of material changes to this Privacy
Policy, Carbonite's customers will be notified via email at
least 30 days prior to the date on which those changes take
effect. Any and all revisions, amendments or modifications will
be posted on
www.carbonite.com/privacy.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information
that we collect online by selecting the "My Account" tab on
our home page and logging in. We use this procedure to better
safeguard your information. You can correct factual errors in
your personally identifiable information by sending a request
(to customersupport@carbonite.com) that credibly shows error.
To protect your privacy and security, we take reasonable steps
to verify your identity before granting access or making corrections.
Carbonite Contact information
If you have any questions or comments, please contact us at
info@carbonite.com.
Although we strongly prefer email communication, you may also
send regular postal mail to:
Carbonite, Inc.
PO Box 1151
Boston, MA 02117
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