IT Services Group, an IT solutions provider and Carbonite Partner located in Washington, D.C., specializes in serving the technology needs of K-12 schools and other educational institutions.
The firm, which also serves small-to-midsize business clients in a variety of industries, acts as a full-service IT shop for its customers, managing everything from network infrastructure planning and implementation to servers, telephone systems and endpoints like laptop and desktop computers.
The company works with its clients to ensure that client data is continually backed up and protected from disasters like cyber-attacks, accidental deletions, floods, fires and power outages. That’s where Carbonite Safe Backup comes in.
“We’ve got Carbonite deployed at just about every single one of our client organizations,” said Patrick Nolan, IT Services Group’s founder and president. “With Carbonite, we’re confident that when a client loses something we can help them retrieve it—quickly—and they are very grateful when that happens.”
Data protection for faculty members
Most schools today mange the bulk of student registration data through cloud-based systems. But they also keep a great deal of data stored onsite in servers and computers. IT Services Group counts on Carbonite to protect that information, which includes lesson plans, tests, quizzes, forms, information packets and pictures—lots and lots of pictures.
“Schools are big on photography,” Nolan said. “They create a lot of publications and regularly hold events and decorate their buildings.”
Fortunately, the schools have never experienced a major data loss event. But every so often a school teacher or administrator will accidentally delete an important file or folder. When that happens, the faculty turns to IT Services Group.
“We’ve been able to grab the whole folder or file and put it back in a matter of minutes,” Nolan said. “They’re always ecstatic about it.”
Data protection for businesses
IT Services Group’s long list of business clients includes several financial services firms who are subject to complex data protection regulations, such as those imposed by the U.S. Securities and Exchange Commission (SEC) and the Financial Industry Regulatory Authority (FINRA).
“From a compliance perspective, they have to have a disaster recovery plan in place,” Nolan explained. “But they also need it because they can’t afford to lose customer data. It’s very important to them.”
Some of those clients use a Carbonite appliance powered by EVault to ensure quick data recoveries and redundant data protection. Carbonite appliances enable users to back up their data both onsite and in the cloud for hybrid protection.
“The backup appliances really have provided peace of mind for all parties,” he said.
On more than a few occasions, businesses have approached IT Services Group for help after a major crash or some other type of data disaster. In those instances, IT Services Group makes it a point to tell the clients about Carbonite.
“These disasters often happen because the client’s existing backup failed or was not maintained properly,” Nolan explained. “We always recommend Carbonite as a reliable way to protect against future data loss events.”
Whenever the team at IT Services Group has a question about Carbonite technology, they reach out to the award-winning Carbonite support team. The support team has been very helpful in terms of helping IT Services Group understand and meet its clients’ data protection requirements, according to Conor Nolan, a network support engineer at the company.
“When we have a full backup and restore situation—such as a CryptoLocker ransomware attack—we will immediately contact the support team and get the latest procedures for restoring the data,” he said. “They have been very helpful and very responsive.”