When you’re a hard-working marketing professional like Cindy Sims of SIMSdirect, you don’t have time to think about computer backup and recovery technology.
Dr. Mark Alexander of Alexander Dental Group will never forget the morning his busy dental practice fell victim to a ransomware attack – because it couldn't have come at a worse time.
"All of a sudden my computer locked up and all I saw was a black screen," he said. "The computer was shot. It was gone."
Kathy became concerned when a mailing list file became corrupted and then seemed to disappear completely from her computer. That's when she called Carbonite.
“The professionals at Carbonite are just absolutely unbelievably friendly and courteous and they take their time to help customers the right way.”
“I was literally in a state of panic, knowing that I had been using Carbonite but not knowing if it was working. I called the customer service department and they assured me, in no uncertain terms, that all of my documents were fine."
Pastor Jay found that getting started with Carbonite was a simple and intuitive process. When he had questions, Carbonite’s Customer Care team was ready to help and responded quickly.
Quick thinking and fast action saved a healthcare facility from certain disaster when a Crypto virus attack threatened to wipe out hundreds of important digital files and the server on which they reside.
Prior to becoming a Carbonite user, the schools backed up data to an external hard drive located on premise.
Carbonite is a popular choice across the campus for its cross-platform compatibility.
“Making the transition from a huge paper-based system to an online backup system seemed daunting, but Carbonite helped it to go very smoothly.”
Even when faced with the stress of a theft, Christiana and Derrick didn't have to worry that their files were gone forever.
“I never backed up my PC data anywhere near as often as I should have. Now, I don’t have to worry about it.”
"I always instituted a formal backup and recovery plan for my business and personal data. But as the years went by, human nature eventually took over and my backups became more sporadic and less reliable."
When Doug lost power, he knew his backup was up-to-date and contained even his most recent files. This allowed him to continue to run his business without skipping a beat.
“I was originally going to use my one terabyte external hard drive to transfer the files, but when I sat down to do it, Carbonite had already restored everything to its proper place!”
"We feel like we're not wasting time anymore trying to attach files to email and send them to each other, for example. We can just log in, grab what we need, and get going."
"Before, we were just muddling through backup. Basically, we had to cross our fingers that nothing would go wrong. That's really not a great way to run your business."
"The thing I like about Carbonite is that you set it up and it just works. I've had no problems with it, and it works seamlessly with our Exchange server."
"When my hard drive crashed, I found out that it hadn't backed up anything for months. It made me sick to my stomach to think of all that client data that could have been lost."
When McDevitt started Celebration, he wanted a complement for the hard drive backup system; a solution that would work not just for him, but also for his three employees.
"With Carbonite, I can just log in and within a few minutes, I know what's happening with our backup. That keeps us on track, without having me stuck in traffic for half the day."
"Our customers need anytime access to information that we provide. If we were to lose the ability to give that to them because of data loss, we'd basically be losing our entire business."
"It just felt like there was always risk, I'd go to reformat someone's machine, and I braced myself for them to tell me they hadn't backed up their stuff in a while."
“The Network Engineers like using Carbonite and they have no problem recovering files for customers,” LaRocca said. “If they did, I wouldn’t be using the product.”
“When I started my own business, I was backing up to a thumb drive. I backed up whenever I had a ‘what happens if my laptop blows up?!’ moment.”
“Support for HIPAA compliance was an important factor in our need for a cloud backup system. Carbonite’s end-to-end encryption layer is an essential feature for our practice.”
“Without a doubt, technology was the biggest challenge in the first year of operation. When I was looking for a backup solution, I needed something that was secure and cost-effective.”
“I’ve had the misfortune to have two blue screens of death as a result of hardware failure,” said Wolf, who co-owns The B&B Team. “It’s just an awful sinking feeling in the pit of your stomach.”
"First off, I was so happy that I was speaking to someone here in the USA. Thank you! ... The job was done quickly and I was totally relieved."
ZebraHost is a global application-hosting firm that goes the extra mile when it comes to understanding each customer’s unique business and technological requirements.
What are some of the key benefits of Carbonite Personal plans? Here’s what our customers are saying.
When you’re an IT services and solutions provider, there’s no better way to look like a hero than to save someone’s digital life. Just ask Lane & Hicks Computer Consulting.
“Sometimes I prepare 40-page documents with insights, advice and recommendations for my clients and this is my livelihood,” he said. “I can’t afford to lose that stuff.”
When Computer Troubleshooters began working with The Boys & Girls Club it quickly realized that the club had a lot of older technology in need of upgrades.
From overseeing daily operations to building marketing plans and partnerships, a small business owner has lots of things to worry about. Backup shouldn’t be one of them.
“I’ve known writers who have lost files and had to recreate, if not entire books, great portions of books,” she said. “But to try and recreate a creative process word-for-word is almost impossible.”
Linda Diehl-Darms and her husband’s home burned to the ground along with all of their personal belongings when a massive wildfire ripped through Lake County, California in September 2015.
Data Doctors is serious about making sure its customers’ digital photos, documents and business files are securely, reliably and automatically backed up. That’s why Data Doctors is a Carbonite Partner.
The practice wanted a cloud backup solution that was easy to use, efficient and perhaps most importantly, it had to support Frye Dental’s efforts to comply with the Health Insurance Portability and Accountability Act (HIPAA).
Dr. Dana chose Carbonite because it backs up his important patient files automatically in the background, so he's free to focus on what he does best: improving people’s smiles.
IT Manager Chris Cherry likes the peace of mind that comes from knowing his company’s business data is safely backed up off premises in the cloud.
CCi ComputerWorks serves as an IT department for its clients, who are mostly small businesses without the resources to hire in-house IT personnel.
"I was so happy that I tweeted to Carbonite and said, ‘Thank you! You saved my family photos.’ Then I sent Carbonite a picture of my grandpa who was in the Dominican Republic National Police force."
"As a retired hospital executive, I know the importance of customer care and customer focus. The Carbonite Customer Care Team was very patient and very knowledgeable"
In June of 2015, Hale decided that it was finally time to replace his clunky old PC with a new one. And transferring his digital files to the new PC was quick and painless.
"I almost started crying right there because I had a major meeting that afternoon to present the entire deck and there was no way I was going to make it. But then it dawned on me that I had Carbonite."
“If I didn’t know I had a new desktop computer in here, I wouldn’t have known the difference because everything – my icons, everything – popped right back up on the desktop just like they were before.”
Viamari and his staff have used Carbonite to recover accidentally-deleted files serveral times. But their most memorable experience with Carbonite involved a major hard drive crash that nearly crippled his business.