- Protect your files from accidental deletions, crashes, ransomware, viruses and other common threats.
- Easily recover lost files and folders.
- Access your data even when you’re not at your computer.
- Count on our award-winning customer support, available 7 days/week via phone, chat or email.
Frequently asked questions
Carbonite saves a copy of all your important files to the cloud. Specifically, Carbonite backs up the following types of files*:
*Any file over 4 GB must be manually added to your backup.
**Video files are backed up automatically with the *Plus and Prime plans. They can be added to your backup manually on any other plan.
All Safe plans allow users to select 1 internal drive to backup. Users on Plus and Prime may select 1 external hard drive for backup.
With Carbonite Safe plans, you get unlimited cloud storage space for each computer. Our Basic plan allows you to back up all the files on your computer. With Plus and Prime, you may also include files from an external hard drive in your backup.
Yes. Though each subscription covers one computer, you may purchase multiple subscriptions on the same account.
Carbonite makes it really easy to restore your files when you need them. Whether you need a single file or all of them, Carbonite will guide you through the process. Carbonite Safe Prime customers also get the added benefit of having a copy of their backed up files shipped to them anywhere in the United States with our Courier Recovery service.
With our Courier Recovery service, a Carbonite Recovery Specialist retrieves your backed up files for you and copies them to external media that is then shipped to your home address. Often times, this is quicker than restoring your backup from the cloud.
Yes. With Carbonite, all of your files are saved safely and securely in the cloud. If your computer becomes infected with ransomware, Carbonite Customer Care can help you restore clean versions of your files so you don’t ever have to pay a ransom or worry about losing your data.
Yes. Our business and reputation depend on keeping your data safely backed up. We encrypt your files before they leave your computer and encrypt them again during transit to one of our data centers using the same security technology used in online banking and e-commerce transactions. Your files remain encrypted on our servers, which are housed in data centers that are guarded 24 hours a day, 7 days a week.