carbonite logo

Commonly searched topics:

backupcloud backupaccount sign in

Article · Mar 2, 2016

Fight back against a ransomware attack in four easy steps

Color illustration of laptop screen showing a security warning.

Ransomware attacks are on the rise and they’re a big problem for both businesses and households.

If you need proof, just ask the city of Durham, North Carolina. Some of the city’s computers recently became infected with a ransomware virus that locked up their files and threatened to render them useless unless a ransom was paid.

But the city of Durham had the perfect weapon in the fight against ransomware: It’s called backup software

When a ransomware virus attacks, people who use cloud backup software like Carbonite can retrieve their files quickly without paying the ransom. The key is to proactively make sure your files are protected with cloud backup software because that’s the best insurance against ransomware.

If you’re a cloud backup user that falls victim to a ransomware attack, getting your files back is a breeze. Just follow these four easy steps:

1. As soon as you’re aware of a ransomware attack on your computer, file server or network, immediately shut down any file-sharing activity.

2. Assess the extent of the infection and the damage. If needed, your computer’s antivirus software can help you locate any digital files that have been encrypted with ransomware.

3. Remove the virus by deleting all infected files.

4. Log into your cloud backup system and recover clean versions of the infected files. If you’re a Carbonite customer and would like help with this process, call our Customer Care Team at 1-866-596-1002 and a friendly representative will walk you through it. The Carbonite Customer Care Team is available seven days per week.

Want to learn more about ransomware? Join the discussion on Twitter at: #RansomAware


Mark Brunelli

Senior Writer

Mark Brunelli is a Senior Writer on the Corporate Marketing team at Carbonite. He blogs about Carbonite happenings and IT industry trends.

Related content